News
PalmPay Opens New Customer Experience Center to Strengthen Customer Support

PalmPay, a leading fintech platform in Nigeria, has launched its experience center in Lagos, further expanding its commitment to customer engagement and support.
The grand launch event, held at the newly inaugurated office, featured a guided tour of the facility along with goodwill messages from partners and customers.
Located in Opebi, Ikeja, the new PalmPay office will provide a dedicated space for real-time customer assistance. The center will serve as a hub for seamless issue resolution, product education, and swift customer service.
Customers can already access PalmPay’s customer service through multiple support channels including live chat within the app, phone calls, social media and email. With the introduction of the experience center, PalmPay is taking customer service a step further by offering users a physical touchpoint where they can receive personalized support.
This milestone marks a significant step in PalmPay’s expansion strategy in Nigeria, with plans to launch additional customer experience centers in key states across the country, bringing PalmPay even closer to its users nationwide.
“At PalmPay, our customers are at the core of everything we do,” said Chika Nwosu, Managing Director at PalmPay. “The launch of our experience center reflects our commitment to deliver more support, more convenience, and more innovation to our customers. This office will ensure that every user has access to personalised support and a deeper understanding of our platform’s offerings.”
PalmPay was recently ranked among the top three fintech brands in customer experience, earning a score of 81.6 in KPMG’s 2024 West Africa Banking Industry Customer Experience Survey. This recognition further reinforces PalmPay’s position as a leader in the fintech industry.
PalmPay remains committed to fostering financial inclusion by ensuring its users enjoy secure, fast, and convenient financial services. The launch of the office is a step towards strengthening customer relationships and driving digital adoption across Nigeria.
News
Zinox Technologies, TETFUND Collaborate for Tech-Driven Sustainable Future in Tertiary Schools

Zinox Technologies Limited, a leading ICT solutions provider in West Africa, has engaged with the Tertiary Education Trust Fund (TETFUND) in Abuja, marking a significant step towards advancing innovation and sustainable energy solutions within Nigeria’s tertiary education landscape.

Dr. Leo Stan Ekeh, Zinox Chairman (left) and Arc. Sonny Echono, Executive Secretary, TETFUND (right) after the meeting
Under the theme “Advancing Innovation for a Sustainable Future,” the meeting aimed to establish a collaborative framework for technological transformation.
The Zinox delegation was led by Dr. Leo Stan Ekeh, its chairman, and included key members of the company’s executive management team.
On the TETFUND side, Arc. Sonny Echono, executive secretary, was joined by members of his top management team for the high-level discussions.
The highlight of the visit was the establishment of a strategic partnership between Zinox Technologies and TETFUND to provide renewable energy solutions to universities and polytechnics across Nigeria.
Additionally, Mrs. Kelechi Eze-Okonta, managing director, delivered a comprehensive, world-class presentation on the company’s diverse verticals and advanced ICT services, underscoring the need for intentional policy measures to support indigenous technologies for sustainable economic growth.
The TETFUND team expressed their appreciation for Zinox’s contributions to technology awareness, implementation, and adoption in Africa.
Arc. Sonny Echono, executive secretary of TETFUND, conveyed his deep appreciation for the visit by the Zinox team and commended Dr. Leo Stan Ekeh for his unwavering and impactful contributions to Nigeria’s digital transformation, stating that efforts are underway to establish a framework for effective energy solutions in tertiary institutions.
Highlighting Zinox Technologies’ expertise and proven track record, Arc. Echono expressed optimism about partnering with the company to develop scalable and efficient power solutions for academic institutions.
While both organizations remain committed to implementing innovative initiatives that enhance institutional capacity across the nation’s higher education sector, the visit marks a significant milestone in establishing a strategic partnership to equip Nigeria’s tertiary institutions with the essential technological infrastructure for a sustainable, digitally-driven future.
News
MTN Pens Moving Tribute to Pascal Gabriel Dozie, Former Chairman

In a heartfelt tribute, MTN has hailed late Dr. Pascal Gabriel Dozie, an exceptional leader, steady hand and enduring legacy.

Pascal Gabriel Dozie, Former Chairman
In the tribute, MTN said it was deeply saddened by the passing of Dr. Dozie, founding chairman of MTN Nigeria.
He passed away at the age of 85
“We extend our heartfelt condolences to his family, friends, and all who had the privilege of knowing and working with him” the telecom giant said.
A pioneer, statesman, and titan of industry, Dr. Dozie played a pivotal role in the emergence of mobile telephony in Nigeria and in shaping the MTN Nigeria story.
He brought insight, experience, and leadership at a time when bold vision was essential.
He was instrumental in securing the early support and investment that brought the Y’ello dream to life. On May 16, 2001, he made the first call on the MTN network, a historic moment in Nigeria’s telecommunications journey.
For 18 years, from 2001 to 2019, Dr. Dozie served as Chairman, leading with strength and conviction.
His presence on the Board was unifying. He championed good governance, corporate responsibility, and long-term value, deeply committed to the greater good. In challenging times, he remained a stabilising force.
“His unwavering belief in Nigeria’s potential and his dedication to its development were truly inspiring. His leadership at MTN Nigeria laid the foundation for our success, and his legacy will continue to guide us in the years to come,” Karl Toriola, CEO, MTN Nigeria.
Some of his landmark contributions include:
The incorporation of the MTN Nigeria Foundation in 2004 and our commitment to dedicating a percentage of profit after tax to social investments;
The launch of one of Africa’s largest switching centres in 2010;
His significant role in 2015 during critical conversations around the regulatory fine and its resolution;
The introduction of Africa’s first 3G feature phone in 2018;
MTN Nigeria’s listing in 2019 on the premium board of the Nigerian Exchange.
“Dr. Dozie was instrumental in MTN Group’s expansion into Nigeria, providing visionary leadership that has left an indelible mark on our company’s history. His commitment to excellence and integrity set a standard that we continue to uphold,” Ralph Mupita, president & CEO, MTN Group.
His legacy goes well beyond MTN. He believed in Nigeria’s potential and dedicated his life to building a stronger nation.
His impact spanned banking, telecommunications, education, and public service.
He founded Diamond Bank, led the Nigerian Economic Summit Group, and served as Director of the Central Bank of Nigeria, among many other distinguished roles. A generous mentor, he inspired and guided countless individuals who continue to uphold the values he lived by.
He was a quiet revolutionary. He could ease tensions with grace and consistently led with clarity and conviction.
He was warm, principled, and deeply respected by all who encountered him.
Fondly known as PGD, he was honoured with the national awards of Officer and Commander of the Order of the Niger (OON and CON).
Beyond the accolades, what we remember most is the man himself. He was innovative, dedicated, measured, thoughtful and humble.
“We are profoundly grateful for his time with us. His memory will remain a guiding light for MTN, Nigeria’s business community, and everyone who shares his unwavering commitment to progress built on integrity and service” MTN stated
News
NIGCOMSAT, Jigawa State Empower 150 Youths on Satellite New Innovations

Nigerian Communication Satellite Limited (NIGCOMSAT) in collaboration with Jigawa state government, commenced training of 150 youths on satellite technology and digital communication.

Jane Egerton-Idehen, managing director, NIGCOMSAT limited,
Speaking at the opening ceremony of the training, held at Manpower development Dutse, Jane Egerton-Idehen, managing director, NIGCOMSAT limited, highlighted the role of NIGCOMSAT in driving grassroots innovation in Jigawa state.
She explained that, the training is organised by Nigcomsat supported by Jigawa state government with the theme: “Space Technology for grassroots development”, aimed at empowering youths on digital innovations to create jobs opportunities and boost economy.
“The Nigcomsat youth empowerment programme, Jigawa is a groundbreaking initiative aimed at equipping young minds with cutting-edge knowledge in satellite technology and digital communication”, she said.
The MD maintained that, the program designed to Foster innovation, enhance technical skills and create opportunities for youths in the ever-evolving space-tech industry.
According to her, during the training two key sub-program will be featured, Spacehack 2025 aimed at developing satellite technology to tackle real world challenges in areas like agriculture, disaster management, telecommunications and security issues.
She maintained that, the other part of the training focused on Very Small Aperture Terminal (VSAT) technology, a satellite communication system that uses small antennas to transmit and receive data, voice, and vedio signals.
In his remarks, Dr Habib Muhammad Ubale, director general, Jigawa State Economic Empowerment and Youth employment agency, urged the participants to concentrate, acquire the skills and stepdown the skills to others for better development.
Dr. Habib who is the effort is one of the twelve points agenda of Governor Malam Umar Namadi said, the training will create thousands of jobs, improve economy and reduce security challenges in the state.
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