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Social Pressure Impact on Quality of Service Delivery

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George Uriesi, managing director of FAAN,
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Unstable power supply remains the major challenge on improving service delivery.  In spite of the fact that prize of diesel has stabilized since last year the burden is now on transporting it to base stations. Today, the road networks we have in the country is worst than it was few years ago, operators need to move diesel by road.

 

 This means that if an operator orders for diesel in Abuja, he will have to move it to farest part of the North by road. Same in West, for instance, if diesel is ordered in Lagos it has to moved to some parts of Ogun state or even Oyo by road.

 

For instance, Lagos to Ibadan is a journey of about one hour ten minutes when the road is good, but today one spends about three hours on the same road.  Operators are not operating outside the social framework of Nigeria.  The fact remains that those issues operators are faced with, two years ago has gone worst by the day, it is convenient to come out and say ‘we blame operators for every thing, ‘because operators have the least voice. 

 

More so, infrastructure that operators have built is now being attacked by contractors of government.  When Lekki/ Epe expressway were been constructed, many fibre cable were excavated at operators cost. This situation is still going on in many states as at today. Those are infrastructure that were built some three years ago not ten or fifteen years ago.  The rebuilding of these infrastructure is to be bowed by operators without recourse to the owners.  Dualisation, expansion and rehabilitation of roads is going on across on the country, operators have laid optic fibre  to improve network back bone across the country, those infrastructure are suffering major attack due to road works by contractors of government, without regard to valid ‘right of way’ for which operators paid several millions of naira to government.

 

The painful aspect of it is that there is no notice that there will be road works; all of a sudden network goes down, visit to site or location of failure, government contractors on site.  This result to starting the journey of recoil you don’t know many points of failure.  Because they are government contractors, operators can’t do anything, government has the power, and operators can only count their losses.  It is the consumer that suffers at the end of the day.

 

Telecom doesn’t work in the air, it works with physical infrastructure and you must lay the infrastructure for it to work.  If government refuses to allow operators lay infrastructure or make it difficult for them through high ‘right of way’ approval, one wonders how service quality won’t be poor.  It is ‘Ok’ for government to say service quality is very poor and can sanction operators from now till tomorrow; if those fundamentals are not addressed we cannot improve service quality.

 

In recent times, base station masts owned by telecommunication companies have come under public focus largely due to the activities of the National Environmental Standards and Regulations Enforcement Agency (Nesrea).

 

The agency has shut down many base stations in certain areas of the country based on alleged violation of environmental laws and regulations by the companies. The agency reportedly mandated telecom companies to submit Environmental Impact Assessment (EIA) reports of where their masts are located and because there had been alleged default, some base stations were therefore shut down.

 

Thus, the onslaught on telecoms mast by the agency strikes somewhat of a populist chord with the citizenry. But not everything that is popular is necessarily right or even legal. Other considerations must be taken into account in the overall interest of the people. This allows for a holistic problem-solving approach for which government, as the final arbiter of our social existence, is imbued with.

 

While government must ensure compliance with environmental standards and regulations, the same government is also saddled with the responsibility of ensuring that telecom companies offer services in an efficient and qualitative manner to guarantee value for money spent by consumers.

 

There is no gainsaying the fact that base station masts are an integral infrastructure in the deployment of telecoms service. Thus, the quality of service offered by the companies is invariably linked to the existence/maintenance of the masts. In other words, the issue of getting value for money is seriously jeopardized when telecom masts are often shut down or vandalized.

 

More so, when people talk about congestion, they are in different ways. The engineering is not something one can explain to one who does not have the background. Today, no network operator is working without the right ‘headroom’- this is the tolerance you have to coup with when there is upsurge in subscriber demand or capacity demand. Operators work with suitable ‘headroom’ what happens is that the demand for services sometimes prove wrong of the entire world known theories on projections for ‘headroom’ and others.

 

Mr. Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (Alton), explained that the industry is embracing co-sharing of infrastructure. “Alton has championed the issue of co-sharing and we are glad that our members have embraced it to a very large extent. Presently, we have a number of roads where fibre infrastructure is being co-shared. Our concern is not that one operator will not allow the other to co-share infrastructure, but when you co-share and there is damage to that common infrastructure the impact is more”.

 

“We agree with the idea of co-sharing, we are supporting it, and encouraging our members to embrace it. After the infrastructure is co-shared, how to collectively protect the co-shared infrastructure that those brought together will not have colossal damage is an important issue”.

 

He noted that part of responsibilities of government is to provide enabling environment and to protect operators in the environment. He cited instance of Central Lagos area, where as an operator lands a diesel truck, he will have to pay for landing, when he discharges he will be forced to pay for discharging the truck. “When you are taking away the truck from site you have to as well pay for taking away the truck from the site. It is called dispatch money; otherwise you don’t come next time.

 

This happens in many other local governments in the country. All these are on the neck of service providers and should be addressed for quality of service to improve.

 

 

 

 

 


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General News

NIMC Warns against Using Unauthorised Websites for NIN Changes

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National Identity Management Commission (NIMC) has warned Nigerians against modifying their National Identification Number (NIN) data on unauthorised websites.

NIMC Warns against Using Unauthorised Websites for NIN Changes

Dr Kayode Adegoke, head of Corporate Communications, NIMC, issued the warning in a statement released on Monday.

Adegoke stated that modifications to NIN data could only be carried out on the official NIMC self-service portal.

He therefore cautioned that attempting to modify NIN data on unauthorised websites could compromise personal information and expose individuals to identity theft.

According to him, using the official NIMC self-service portal ensures that data remains secure and protected.

“By using the self-service portal, individuals can also enjoy the convenience of updating their information from anywhere, at any time.

“NIMC therefore advises Nigerians to use only the official portal for all NIN modification needs and to avoid unauthorised websites to prevent any potential risks,” he said.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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FG Partners China to Crack Down on Chinese Nationals in Financial Crimes

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Nigeria and China said this week they will cooperate in efforts to crack down on the increasing number of Chinese nationals taking part in financial crimes in the African country.

FG Partners China to Crack Down on Chinese Nationals in Financial Crimes

The joint effort comes after Yu Dunhai, Chinese Ambassador visited Economic and Financial Crimes Commission (EFCC), Nigeria’s anti-graft agency, in Abuja.

In a statement posted to the EFCC website, Dunhai expressed regret over the rising trend of Chinese nationals engaged in financial crimes in Nigeria.

He assured Nigerian authorities that the Chinese government is ready to send delegates to work with local law enforcement agencies to address the issue.

At the same time, Dunhai urged authorities to protect the rights of Chinese citizens while investigations are conducted.

Since November, Nigerian authorities have arrested at least 400 Chinese nationals suspected of cybercrime, telecom fraud and illegal mining. Many of them are facing trial.

 

But Nigerian political analyst Chukwudi Odoeme warned that China’s influence over the process could undermine the rule of law.

“The collaboration looks good, but then the relationship between Nigeria and China is something that is suspicious in this particular arrangement,” Odoeme said. “The collaboration may be defeated in the sense that China will have undue influence, and it may even lead to political release of those persons instead of subjecting them through the criminal trial system in Nigeria.”

In the first quarter of last year, Chinese companies provided 23% of Nigeria’s total imports.

Critics argue that Chinese nationals are exploiting trade routes and immigration loopholes to enter Nigeria illegally and engage in criminal activities.

Authorities say many of the arrested Chinese nationals were found to be living in Nigeria without proper documentation.

Public affairs analyst Jaye Gaskia raised concerns about the transparency of the collaboration.

“On what basis are you going into this collaboration? For what purpose?” he asked. “The conversations around trying to develop such collaborative strategies also need to be transparent, so that citizens will be able to interrogate the process to see whether national interest is going to be somehow undermined.

“We have to be careful, and we have to ensure who does the prosecution,” Gaskia said.

“The best-case scenario is for the country not to cede its own sovereignty in terms of how this is going to happen.”

Nigeria’s debt to China exceeds $5 billion — more than the bilateral loans owed to all other countries combined.

Meanwhile, Nigeria is seeking China’s backing to join the grouping of the world’s 20 largest economies, the G20, and secure a permanent seat on the United Nations Security Council.

But political analyst Rotimi Olawale believes the debt should not influence how Nigeria handles criminal cases.

“I don’t think that the debt we owe China, $5 billion, will affect anything,” Olawale said.

“That’s government-to-government relations. The most important thing is that the case should not be politicized. We must clearly define our rules and uphold our laws.”

Previously, Nigeria’s parliament called for the mass deportation of illegal Chinese migrants.

 

VOA


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QNET’s Push for Women’s Financial Inclusion Gains Traction Amid Global Gender Gap Concerns

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As gender disparities in financial access persist, QNET, a global wellness and lifestyle direct-selling firm, is intensifying efforts to bridge the gap through entrepreneurship. In line with International Women’s Day 2025, QNET is aligning with this year’s theme, “Accelerate Action,” advocating direct selling as a viable economic lever for women’s financial independence.

Recent findings from the United Nations Development Program (UNDP) 2024 report highlight the severity of financial exclusion among women. Despite making up nearly half of the global population, 40% of women worldwide remain unbanked—with a 20% lower likelihood than men to hold bank accounts and 17% less access to formal credit lines. This exclusion, affecting 1.1 billion women, is not just a socio-economic challenge but a barrier to sustainable growth.

For companies like QNET, the case for intervention is compelling. Direct selling—often dismissed in traditional financial inclusion discourse—presents an alternative pathway for women to generate income, build financial resilience, and scale entrepreneurial ventures. Through its platform, QNET provides structured mentorship, training, and business resources designed to help women establish independent enterprises.

Biram Fall, Regional General Manager, QNET Sub-Saharan Africa, said, “As part of the United Nation’s Social Development Goals, achieving gender equality to empower all women and girls is a fundamental human right and a necessary foundation for a peaceful, prosperous and sustainable world.

“At QNET, we are committed to accelerating their success by equipping them with business skills, mentorship, and financial opportunities. By offering a flexible and low-barrier platform, we aim to enable women to become entrepreneurs and contribute meaningfully to their families and communities.”

QNET’s commitment to women’s empowerment is evident through various initiatives, such as its signature financial literacy program, FinGreen, which was launched in Nigeria in 2022 to develop healthy financial habits through education and training in the most vulnerable communities, particularly for youth, women and those stepping into entrepreneurship in emerging economies. The programme is important in achieving the UN SDGs and establishing a stable and healthy economy in developing nations.

Akeem Ajisafe, Managing Director of Transblue Nigeria Limited, QNET’s local partner in Nigeria, speaking on the special observance, said, “At QNET, we believe that true empowerment comes from providing women with the right opportunities to succeed. Through our various initiatives, we hope to highlight our commitment to equipping women with the skills and resources they need to achieve economic independence and long-term success – addressing gender disparity in Nigeria and across Africa.”

With a strong focus on financial inclusion and skills development, QNET continues to support women in building sustainable businesses, fostering independence, and driving economic growth. As the world pushes for gender equality, QNET remains steadfast in its commitment to accelerating action and creating a more inclusive future where women thrive as leaders, innovators, and entrepreneurs.


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