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e-Business Will Drive the Industry in the Future-Ibekwe

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Information and Communications Technology (ICT) development has constituted a restriction on one side to courier business but the same ICT is actually throwing up a major opportunity of the future for the industry. Mike Chukwuemeka Ibekwe, chief executive officer of Suvex Delivery Service and financial secretary, Association of Nigerian Courier Operators (Anco) disclosed this to Nigeria Communications Week in his office recently. Ibekwe says the real future of the industry in Nigeria is e-business which is already being practiced abroad where someone can stay in his bedroom and order what he wants from anywhere. In this process, Ibekwe says the shop doesn’t deliver these items but the courier. "That is the business of the future and that is what will determine or drive the industry in the future. That aspect of the market is grossly underdeveloped in Nigeria but time will come when the market in Nigeria will be e-driven", Ibekwe predicted.

To improve the services of the courier industry, Ibekwe says it will take the will power of the government to fast track action on the postal reform bill believing that once that bill is passed into law and the commission set up that the commission will then be able to define standard and ethics of the profession as well as measure operators and those that don’t measure up to those standards as he suggested, may be given a time frame either to measure up or fold up or join with some others. In addition, there is need for public enlightenment as Ibekwe expects that customers should also know what his or her rights are to courier service as well as recognize his responsibilities too.

Ibekwe emphasizes the need for training in the courier industry arguing that courier is a peculiar industry where there is no university or institution that offers courier as a course underlying the fact that the industry is vague to some extent. Therefore, to get the real quality and service according to Ibekwe, the industry has to come up with clear cut training programmes and packages, processes and procedures, standards and expectations which each organization will be involved in. Ibekwe says Suvex Delivey Service which provides domestic and international courier services, haulage, consultancy, in-house mail management has its own customized approach to doing business which the company does not compromise no matter what. He defines Suvex Courier as a company that observes honesty, integrity, character, relationship, value for money and respect for their customers as the core values of the organization especially this time around when there are a lot of sharp practices in the industry. "People don’t honour promises or honour their words but we go to any extent to keep our promise", Ibekwe said.

Ibekwe identifies the customer as the king and the reason for the existence of Suvex Delivery Service even as he says that it is a sacrilege for the organization to do anything against their clients and that the firm goes any mile to ensure customer satisfaction. Professional and efficient delivery of service within the budget of the customer is some of the selling points of the organization. Ibekwe believes it is one thing to deliver service and another for the service to fall within the budget of what the customer can afford.

He talks of Anco as a young organization that is still coming up compared to most of other trade groups. He says the biggest challenge in the organizations is trying to mobilize people who don’t believe in themselves not to talk of believing in an organization. Ibekwe says the truth of the matter is that the courier industry cannot get to its zenith without a proper organization and that that is what Anco is trying to do with the help and support of the Courier Regulatory Department (CRD). According to him, the association is looking forward particularly when the industry will be sanitized, when it will have a legal frame work that properly defines what should be and what shouldn’t. "You have an independent umpire there setting the standard and a professional organization that understands, believes and is willing to take all it has into the industry. We will then have a room to operate. That is the future we are looking at but right now Anco is using moral persuasion and every means possible to convince, mobilize, encourage and galvanize the multitude of people that are licensed to operate courier in the country," Ibekwe said.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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General News

NIMC Sets 48-hour Deadline for Diaspora Partners to Activate New Licences

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The National Identity Management Commission (NIMC) has given its Diaspora Front-End Partners (FEPs) 48 hours to obtain and activate their National Identification Number (NIN) enrolment licences on its newly upgraded diaspora enrolment platform.

The commission said the deadline followed the successful completion of a major upgrade aimed at improving the security, efficiency and reliability of NIN registration for Nigerians living abroad.

According to NIMC, the upgraded platform will offer a more seamless and robust service to diaspora applicants, ensuring faster processing and better data protection. To prepare for the transition, all FEPs have been onboarded onto the new system and taken through intensive training to equip them with the knowledge needed for effective management of the platform.

Once compliant partners activate their licences, Nigerians abroad will be able to access NIN enrolment services through them without disruption.

“The Commission apologises for any inconvenience the upgrade process might have caused and has set up a dedicated service team to resolve all issues related to diaspora enrolment,” NIMC said in a statement signed by Dr. Kayode Adegoke, its head of corporate communications.

Diaspora applicants experiencing difficulties have been advised to contact the commission for prompt assistance.

While the new system rolls out overseas, NIN enrolment continues across all centres in Nigeria, with applicants able to locate their nearest centres on the NIMC website. Nigerians at home or abroad can also modify their NIN data via the online self-service portal.

NIMC further encouraged NIN holders to download the NIMC NINAuth App on iOS or Google Play to instantly verify their NIN, control who can access their information, and enjoy secure authentication services.

 


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Telecom

Airtel Money Africa Partners pawaPay for Seamless International Remittances Across Africa

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Airtel Money Africa, Airtel Africa’s mobile money arm, announced an extended partnership with Africa’s largest mobile money payment service provider (PSP) pawaPay to enable seamless cross-border payments for licensed International Money Transfer Operators (IMTOs) across seven key Airtel Africa markets.

This collaboration officially launches pawaPay’s service for inbound remittances into Uganda, Rwanda, Zambia, Malawi, Gabon, Congo Brazzaville, and Tanzania. The partnership allows IMTOs to efficiently deliver funds globally directly to recipients’ more than 161 million Airtel Money customers wallets, leveraging pawaPay’s renowned reliability, scalability, and 99.9% platform uptime.

Building on five years of trusted collaboration in domestic mobile money, this expansion strengthens and simplifies Airtel Money Africa’s backend processes, using pawaPay’s robust payment service provider infrastructure, which processes over four million transactions daily.

Airtel Money Africa CEO, Ian Ferrao, said: “We’re pleased to expand our partnership with pawaPay to advance international remittances across Africa. Their proven reliability and commitment to African consumers make them an ideal partner. This integration empowers International Money Transfer Operators to securely connect with Airtel Money’s growing footprint, delivering real-time payments that support financial inclusion and economic growth.”

pawaPay CEO, Nikolai Barnwell, said: “Our mission is to simplify payments for businesses in Africa, and remittances are pivotal. Deepening our relationship with Airtel Money allows International Money Transfer Operators to leverage our world-class infrastructure for seamless cross-border payments.”

Remittances remain critical for millions of Africans, enabling family support, entrepreneurship, and financial inclusion. This partnership ensures secure, instant mobile wallet transactions, key to advancing Africa’s digital economy. pawaPay will extend this capability to additional Airtel Money Africa markets in coming months.


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E-Financial

NBS Reports ₦6.72 Trillion VAT Haul as Tax Reforms Pay Off

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Nigeria’s Value Added Tax (VAT) revenue surged to ₦6.72 trillion in 2024, marking an 84.6% increase from ₦3.64 trillion in 2023, according to the National Bureau of Statistics (NBS). This sharp rise reflects stronger economic activity and improved tax collection efforts across key sectors.

VAT revenue showed consistent growth throughout the year. In Q1 2024, collections stood at ₦1.43 trillion. This rose to ₦1.56 trillion in Q2, representing a 9.09% increase. Q3 recorded ₦1.78 trillion, up 14% from the previous quarter, while Q4 peaked at ₦1.95 trillion, a 9.5% rise from Q3.

In Q4 alone, VAT collections totaled ₦1.95 trillion, with domestic VAT payments contributing ₦917.40 billion, non-import foreign VAT at ₦554.68 billion, and import VAT at ₦474.75 billion. Domestic VAT remained the largest source, indicating strong local business activity and consumer spending.

Several sectors posted significant quarter-on-quarter growth in Q4. Extraterritorial organisations and bodies saw a dramatic rise of 180.05%, followed by agriculture, forestry and fishing at 70.83%, and human health and social work at 46.13%. These gains suggest increased operational scope, improved compliance, and possibly targeted government incentives.

However, not all sectors fared well. Households as employers and self-use production contracted by 28.97%, while the information and communication sector declined by 23%. The drop in ICT may reflect shifting market dynamics or regulatory headwinds affecting digital services.

Overall, the surge in VAT revenue signals a positive fiscal outlook for Nigeria, with implications for budgetary planning, infrastructure investment, and social services funding. It also highlights the importance of sector-specific monitoring to sustain momentum and address emerging challenges.


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