General News
Air Passengers Want Technology To Address Pain Points- Survey

By peter oluka
The International Air Transport Association (IATA) announced the results of its 2017 Global Passenger Survey (GPS) which revealed that passengers expect technology to give them more personal control over their travel experience.
Based on 10,675 responses from around the globe, the survey provided insight into what passengers want from their air travel experience. Topping the list were:
Automation of more airport processes
A single identity token for all travel processes using biometric identification
Real-time information sent directly to personal devices
More efficient security – without having to remove or unpack personal items
More seamless border control
Ready to go digital
Digital travel processes are the expectation and passengers want more. The GPS found that 82% of travelers would like to be able to use a digital passport on their smartphones for as many travel activities as possible, from booking flights to passing through the airport.
Biometric identification systems were the technology of choice with 64% favoring biometric identifiers as their preferred travel token.
“Passengers want to use one single biometric identity token for all their travel transactions from booking flights to passing security and border control and picking up their bags. IATA’s One ID project is rapidly moving travel towards a day when a face, iris, or fingerprint will provide the key to a seamless travel experience.
“The technology exists. Its use in aviation needs to be accelerated. Governments need to take the lead by working with industry to establish a trusted framework and agreeing the global standards and security protocols needed to use the technology. One ID will not only make process more efficient for passengers but allow governments to utilize valuable resources more effectively” said Nick Careen, IATA’s Senior Vice President for Airport, Passenger, Cargo and Security.
Passenger In Control
Passengers want to be able to do more of the airport processes themselves by taking advantage of the latest digital self-service options. Baggage was the top activity that passengers wanted more control over.
The GPS found that 68% of those surveyed want to self-tag their bags with electronic bag-tags being the preferred option. In addition 48% of passengers wanted to self-drop their bag.
The survey found that the number of passengers using automated immigration gates and kiosks increased by 6% in 2017, reaching 58% with a satisfaction rate of 90%. Boarding the aircraft was another area in which passengers wanted to have more control with 72% of passengers preferring to self-board, an increase of 2% over 2016.
“Passengers have never been as empowered as they are today. Self-service solutions range from mobile check-in and bag drop, to self-boarding and automated border control. Smartphone- and tablet-toting, passengers want to use these mobile devices to control their travel experience. They expect easy access to the information they want, exactly when they need it in the travel process. Airlines and airports that make the most use of technological innovations will be giving a better travel experience to their customers,” said Pierre Charbonneau, IATA’s Director Passenger and Facilitation.
Well-Informed Passengers
Passengers want airlines and airports to keep them informed throughout their journey. The survey found that 85% of passengers want to be able to check the status of their flight and 50% want to track their bag throughout the trip.
Passengers also wanted more information to help then plan their passage through the airport with 51% wanting to know wait times at security and border control and 58% wanting to know wait times at arrival customs, a 17% increase on 2016.
Providing more real-time information was also identified by 63% of passengers as the key to improving their experience during travel disruptions.
SMS messaging remains the preferred option for receiving travel notifications. However this trend is reversing with 28% of passenger preferring communication through smartphone apps and 26% through email.
“Passengers expect to get up-to-date information on all aspects of their journey with minimum effort, through their preferred channel. Offering this level of personalization is reliant on capturing, managing and understanding passenger data. But no single member of the travel ecosystem has the capability to optimize the end-to-end journey on their own. A global coordination framework is needed on how passenger data is shared, controlled and protected. The IATA personalization program aims to provide customers with trusted, accurate real-time information from all travel service providers throughout their journey,” said Charbonneau.
Passenger Pain Points
Passengers once again identified airport security and border control processes as two of their biggest pain points when travelling. The top frustrations were the intrusiveness of having to remove personal items (60%), the inconvenience of having to unpack electronic devices in carry-on bags (52%) and the variation in security screening procedures at different airports (47%).
To make security and border control areas as safe, effective and hassle-free as possible for passengers, the industry needs to embrace new Smart Security technology.
Bring Your Own Device
The GPS found that 42% of passengers, would prefer to use their own devices- Bring Your Own Device (BYOD) – to access inflight entertainment options. Greater connectivity promises to be a win for both the carriers and the passengers they carry.
“The importance of smartphone technology, the demand for more automation and personalization throughout the travel process and desire to stay connected is not new to aviation, however the GPS highlights the extent of the opportunities on offer and the need for airlines and airports and to invest significantly in this area. To satisfy travelers, airports and airlines will need to work together to provide passengers with easy-to-use mobile services, self-service options and one-stop security checks to make sure they meet this demand. But industry can’t achieve this alone. Government support is essential to change antiquated regulations before the industry can fully transform,” said Careen.
The latest IATA Global Passenger Survey (GPS) analyzed the comments from passengers from more than 152 countries across all regions in the world.
General News
Afe Babalola University Partners with New Horizons to Integrate 4IR Skills into Academic Curriculum

The institution has been lauded for its rapid ascent in academic rankings and its dedication to producing socially relevant graduates since its establishments in 2009 by legal luminary Aare Afe Babalola. It has consistently demonstrated excellence in education and research, and has been recognized as Nigeria’s best university for three consecutive years.

Deputy Director, ICT, Afe Babalola University (ABUAD), Ado Ekiti, Muyiwa Oladimeji (left); Vice Chancellor,
Prof. Smaranda Olarinde; Managing Director, New Horizons Nigeria, Tim Akano and the University Bursar,
Pastor Dupe Babatola, during the signing of Memorandum of Understanding between New Horizons and the varsity for the integration of 4IR skill sets into ABUAD’s academic curriculum in Ado-Ekiti, Ekiti State.
Afe Babalola University has entered into a strategic partnership with New Horizons Nigeria to integrate Fourth Industrial Revolution (4IR) skill sets into its academic curriculum. This collaboration aims to empower ABUAD students with globally relevant competencies in Artificial Intelligence (AI), Internet of Things (IoT), Blockchain, 3D Technology, and the Metaverse, Web 3.0, Full Stack, Cyber Security among others. By embedding these cutting-edge technologies into its programs, ABUAD reinforces its commitment to producing graduates who are not only job-ready but also poised to be innovators and wealth creators in the global tech ecosystem.
The Memorandum of Understanding (MoU) was signed by Prof. Smaranda Olarinde, Vice Chancellor of ABUAD, and Mr. Tim Akano, CEO of New Horizons Nigeria. The University Bursar Pastor Dupe Babatola, and Mr. Muyiwa Oladimeji, the Deputy Director of ICT were also present at this meeting.
According to Prof. Olarinde, she stated that the partnership aligns with ABUAD’s vision of fostering innovation and excellence and by integrating 4IR skills into the academic curriculum, students are being prepared to meet the demands of the modern workforce and to drive technological advancement.
Also, Mr. Akano asserted that “New Horizons is proud to collaborate with ABUAD, an institution that shares its commitment to technological empowerment. Together, we will provide students with the tools and certifications necessary to excel in today’s digital world. It could be recalled that in the first three global industrial revolutions, Africa was not present at the parties of Agric revolution of the 17th century, Industrial revolution of the 18th century, and Information Communication revolution of the 20th century, Africa got late to the party. This explains the large-scale hunger, poverty, and diseases that Africa is battling with today. We are in a new era, the age of Artificial General Intelligence (AGI). AGI will determine the trajectory of every profession, going forward. Regardless of whatever course or profession one chooses, there is a component of AGI in it that will decide who is a modern lawyer or obsolete lawyer, who is a modern Doctor or Obsolete Doctor, who is a modern Engineer or obsolete engineer, and who is a modern art student or obsolete art student. Any university today that produce graduates without relevant 4IR skills and certifications attached during their undergrad years is producing obsolete graduates. The four major global challenges confronting humanity are not permanent problems but rather TECHNICAL/Technological problems. A case in point was smallpox, which had killed over 400 million people worldwide. However, when Edward Jenner invented a vaccine, using technology, smallpox got killed itself. Therefore, all the key problems in the world today: hunger, poverty, disease, Climate Crisis, Youth Unemployment are all technological problems that need technological solutions. This is why ABUAD’s partnership with New Horizons is necessary, critical and urgent with a view to ensuring that going forward, the ABUAD graduates have what it takes to compete with the Chinese, Americans and Japanese when it comes to 4.0IR innovations”.
This strategic partnership with New Horizons Nigeria signifies a pivotal step in ABUAD’s mission to remain at the forefront of educational innovation, and to ensure that its students are well-equipped to navigate and lead in the evolving technological landscape.
New Horizons Nigeria is Africa’s largest ICT training organization with over 200 training centres in various universities, high schools, and retail locations across Nigeria, empowering over 100,000 students yearly. New Horizons Nigeria is a franchise of New Horizons International, the world’s largest ICT training institute with Head Office in California and offices in 90 countries worldwide. The institution pioneered the integration of International ICT certification into the Nigeria academic curricular twenty years ago and some of the students that passed through New Horizons training in their respective universities are managing global corporations today in Silicon valley and working with global IT giants like Microsoft, MasterCard, Oracle, Google and Amazon among others.
General News
UBA Marks 75 Years of Excellence at 65th AGM

United Bank for Africa (UBA) celebrated its 75th anniversary during its 65th Annual General Meeting, highlighting decades of resilience, innovation, and commitment to service.
Mr. Tony Elumelu, Group Chairman, reflected on the bank’s journey, emphasizing its ability to adapt and transform over three-quarters of a century.
He announced UBA’s impressive financial performance for 2024, including a gross revenue of ₦3.2 trillion and profit after tax of ₦767 billion.
The bank’s total deposits grew by 42% to ₦24.6 trillion, while its loan book expanded by 35% to ₦7.5 trillion.
Mr. Elumelu also addressed UBA’s efforts to meet the Central Bank of Nigeria’s directive to increase the minimum capital requirement for international commercial banks.
Following a successful rights issue, UBA’s capital now stands at ₦355.2 billion, with plans to raise the remaining ₦144.8 billion later this year.
GMD/CEO, Mr. Oliver Alawuba, reiterated UBA’s commitment to enhancing customer experience through digital banking.
He highlighted the bank’s focus on leveraging artificial intelligence and advanced technology to serve its 45 million customers across 24 countries more effectively.
UBA’s dedication to environmental stewardship and social progress was evident in its 2024 initiatives, including planting 4,550 seedlings to offset carbon emissions and distributing over 13,000 books through the Read Africa Initiative.
The bank’s efforts were recognized with multiple awards, including “Bank of the Year” in five African countries.
As UBA continues its journey, Mr. Elumelu and Mr. Alawuba expressed gratitude to shareholders, customers, staff, and regulators for their unwavering support.
The bank remains committed to innovation, financial inclusion, and driving economic growth across Africa and the globe.
General News
FBI Sends Team to Nigeria to Track Down ‘Sextortion’ Scammers

Sextortion scams have become so widespread that the Federal Bureau of Investigation (FBI) is sending agents to Nigeria to help track down the perpetrators.
The agency’s “Operation Artemis” has led to the arrest of 22 Nigerians, half of whom are “directly linked” to sextortion incidents in which victims died by suicide.
Sextortion scams often begin on social media, where perpetrators pose as attractive young women to lure victims—typically unsuspecting teenage boys—into sending nude photos or explicit videos.
Once the images are obtained, the scammers turn to blackmail, threatening to leak the content unless the victim pays up.
In some cases, the sextortion results in teenage victims taking their own lives over fear of the nudes leaking.
In Thursday’s announcement, the FBI noted it’s been “observing a significant increase over the last three years in financially motivated sextortion schemes targeting young males ages 14-17, resulting in more than 20 minor victims dying by suicide.”
The agency is also facing a 30% year-over-year increase in sextortion-related tips.
“According to the FBI’s Internet Crime Complaint Center or IC3, there were over 54,000 [extortion-related] victims in 2024, up from 34,000 in 2023,” it said.
“Over the last two years there have been nearly $65 million dollars in financial losses due to this crime.”
In response, the FBI says 55 agency field offices came together to identify “nearly 3,000 victims of financially motivated sextortion,” which led investigators to track down the culprits in Nigeria.
The US has since extradited at least three suspects from Nigeria.
“These subjects will now be held accountable in the American justice system, with more subjects still awaiting extraditions in Nigeria,” the FBI added.
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