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Galaxy Backbone Organizes Customer Appreciation Week

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Galaxy Backbone (GBB) has just concluded its first annual Customer Appreciation Week. A series of events held to thank their Customers for the continued patronage of Galaxy’s services over the years.

According to the Managing Director/CEO, Mr. Yusuf Kazaure, “Galaxy Backbone is using this week to celebrate our customers who have partnered with us through the years in good times and tough times. We thank them for their partnership, support and encouragement”.

He noted this at a Customer Forum held with some of Galaxy Backbone’s Public Sector organisations on Monday, November 26th, to kick off the Customer Appreciation Week.

Galaxy Backbone has continued to deliver Information Technology Services for the past 12 years of its existence and as the shared services and digital infrastructure company of choice to Public sector agencies, this week serves as an opportunity to show gratitude, receive feedback and suggestions from customers on best ways to improve the services being provided.

Providing ICT services is at the centre of who Galaxy Backbone is and all it does in ensuring that its growing customer base in both public and private sectors experience service excellence and support at all times.

A major highlight of the Customer Forum was having Customers share their experiences using services from Galaxy Backbone.

While customers were very impressed with the level of growth, progress and achievement GBB has recorded in the last few years, the team at GBB were encouraged to not rest on their laurels.

Some customers praised GBB’s attention to detail and the level of technical knowledge and desire to resolve issues being shown by the company’s Contact Centre, team, especially in comparison to what is usually obtained from other Contact centres of other service providers.

The Galaxy Backbone Tier III Datacentre, which is the only Tier III Datacentre in the country with a Disaster Recovery/Back-Up  Datacentre in country, was also recognized and praised by some customers who referred to the Datacentre as ‘World Class’.

In attendance at this forum to celebrate GBB’s customers was the Director E-Government, in the Ministry of Communications, Mr. Tope Fashedemi.

He shared his experience with Galaxy Backbone prior to his current role and as a member of the Board of GBB. He further encouraged customers to keep up the engagement with Galaxy Backbone so that the goal of creating a digital nation is achieved.

At this Customer Forum, Exceptional Performers from GBB’s Focal Point training were also celebrated and recognized. Galaxy Backbone conducts ICT trainings for staff in ICT departments of most of these organisations. The goal is to ensure that ICT Personnels can conduct first line support at their respective organisations.

As a Service and Customer-centric organisation, Galaxy Backbone ensures that annually the company is recertified as an Information Security Management System (ISMS) and Service Management Systems (SMS) organisation by the International Standards Organisation (ISO). It is along these lines that GBB ensures that service excellence is met at all times.

GBB is committed to meeting, exceeding customer expectations and continuous improvement of its services. This was re-iterated by Mr. Kazaure as he unveiled the Galaxy Backbone “Customer Charter”; meant to hold itself accountable to the customer and encourage customers to engage GBB for prompt resolution of its complaints.

The GBB charter, Mr. Kazaure explains, “outlines what you can expect from our customer service and how you, as our customer and partner, can help us deliver professional, reliable and consistent customer service”.

It further depicts the standards and principles in which GBB will continue to hold itself to in delivering excellent service.

The full details are on the Galaxy Backbone website and will be shared electronically to all GBB’s customers.

All through the week, these principles shall be reiterated externally and internally at the different events lined up to celebrate the Customer.

GBB will continue to encourage partnerships and collaboration amongst its stakeholders as it strives to sustain progress and the development of Information Technology services across the country.


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Tinubu Congratulates Osakwe, Nigerian on Winning UK Top Cyber Security Award

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Dr Fene Osakwe
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President Bola Tinubu has congratulated Dr Fene Osakwe on winning the Cyber Personality of the Year award at the 2025 Cyber Security Awards in the UK.

Tinubu Congratulates Osakwe, Nigerian on Winning UK Top Cyber Security Award

Dr Fene Osakwe

According to Bayo Onanuga, special adviser to the President in a statement, Dr Osakwe is the chairman of the Lagos State Cybersecurity Advisory Board and the first African to win in the Cyber Security Awards category.

He was recognised for his exceptional leadership, advocacy, and expertise in cybersecurity and data privacy, clinching the prize ahead of other finalists from the United States, the UAE, Qatar, the Netherlands, and the UK.

President Tinubu celebrates Dr Osakwe’s achievements, underscoring his immense contributions to cybersecurity and his efforts to evolve new horizons in the field.

The President described the 2025 Cyber Personality of the Year as an exceptional Nigerian and a worthy representation of Nigeria’s talented, innovative, and pace-setting youth.

While extolling the youth as Nigeria’s greatest asset, President Tinubu stated that Dr Osakwe’s nomination and subsequent win foreground the global impact of young African professionals in cybersecurity.

The President wished Dr Osakwe more success in his endeavours.


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Insight Publicis Announces Resignation from Airtel Nigeria Account

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Insight Publicis, one of Nigeria’s leading integrated marketing communications agencies, has announced its decision to resign from the Airtel Nigeria account, effective immediately.

Insight Publicis Announces Resignation from Airtel Nigeria Account

This decision follows an extensive evaluation of the engagement, during which both parties were unable to reach an agreement on terms that appropriately reflect the scope of work and the value Insight Publicis brings to the partnership.

While both organizations hold each other in high regard, the agency remains committed to engagements that align with its strategic priorities and industry benchmarks.

Speaking on this, Dolapo Ogunbambo, chief operating officer of Insight Publicis, said “Our commitment to excellence necessitates that we engage in partnerships where there is mutual alignment on value creation and strategic objectives.

“We have valued our association with Airtel Nigeria and wish them continued success in their future endeavors.”

Insight Publicis will ensure a seamless transition and remains focused on delivering exceptional marketing solutions to its diverse clientele across various industries. She said.

Founded in 1979, Insight Publicis is a pioneer in Nigeria’s marketing communications landscape, offering a full suite of services, including brand strategy, multimedia creative solutions, digital marketing, and consultancy. As part of the global Publicis Groupe, Insight Publicis combines deep local expertise with international insights to drive impactful brand storytelling and business growth.

 

 

 

 

 

 


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Aero Contractors and NSIB Forge Partnership to Elevate Aviation Safety and Training in Nigeria

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Aero Contractors, Nigeria’s foremost aviation company, has entered into a strategic partnership with the Nigeria Safety Investigation Bureau (NSIB) to strengthen aviation safety through data sharing, training, and collaboration on key safety initiatives.

This partnership highlights Aero Contractors’ commitment to operational excellence and adherence to global safety standards. Both organizations will work together to foster a proactive safety culture, leveraging data-driven insights to enhance aviation protocols and prevent incidents.

Speaking on the significance of the collaboration, Capt. Ado Sanusi, Chief Executive Officer of Aero Contractors, emphasized, “At Aero Contractors, safety is not just a regulatory requirement—it is a fundamental responsibility.

This partnership with NSIB reinforces our dedication to safety through knowledge-sharing, advanced training, and data-driven decision-making. By working together, we will mitigate risks and improve overall flight safety.”

Similarly, Capt. Alex Badeh Jr., Director General of the NSIB, described the partnership as a major step forward in strengthening transportation safety across Nigeria.

In his words he said, “This collaboration is a testament to the power of synergy, combining the regulatory and investigative expertise of the NSIB with the technical and operational insight of Aero Contractors.

Through this MOU, we are committed to enhancing safety standards by equipping our Transportation Safety Officers with practical, hands-on experience and technical knowledge.”

As part of the agreement, Aero Contractors will provide on-the-job training opportunities for NSIB personnel, focusing on incident prevention, emergency response, and safety management systems.

The NSIB will also support Aero Contractors’ technical personnel with training in accident investigation, ensuring a two-way exchange of expertise that enhances overall safety across the industry.

Capt. Alex Badeh Jr. further outlined the impact of the initiative. “This partnership will introduce customized training programs, drawing from Aero’s state-of-the-art facilities, simulators, and technical resources.

“Additionally, we will collaborate on industry conferences, seminars, and symposiums, where best practices will be shared, new training needs will be explored, and capacity-building efforts will be strengthened,” he noted.

The partnership marks a significant milestone in the Nigerian aviation sector, reinforcing a joint commitment to safety, knowledge-sharing, and professional development.

The collaboration aligns with Nigeria’s broader aviation safety objectives and underscores the importance of industry-wide cooperation in building a safer and more resilient air transport system.

Capt. Ado Sanusi of Aero Contractors reaffirmed the importance of the initiative, stating, “This partnership goes beyond training; it is about cultivating a safety-first culture where industry stakeholders collaborate to prevent accidents and enhance operational standards. Today, we embrace a shared vision—one that places safety at the heart of our industry.”

 


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