News
iSON Clinches Pan African Contact Centre Management Provider of the Year Award
iSON Xperiences, (formerly iSON BPO Limited), a leading customer experience management company, with strong focus in Sub-Saharan Africa emerged as the “Pan African Contact Centre Management Provider of the Year” at the 14th annual Titans of Tech Awards.
The 2019 Titans of Tech Awards took place over the weekend at the Oriental Hotel, Victoria Island – Lagos. The award was granted in recognition for the Company’s consistent excellence in providing world class Call Centres for national development.
The event was preceded by a Leadership Roundtable that aimed to provide plans and policies that give insight into the challenges, opportunities and available solutions to support Nigeria’s emerging digital economy.
Commenting on the awards, Global CEO, Mr. Pravin Kumar said, “While we are happy to receive this award, we are even more delighted to have our efforts in providing a distinguished customer service experience recognized. Since we started our journey in Africa, we have seen that investing in Nigeria has truly paid off in growing the ICT industry here.
As we continue to help in growing the tech industry, we cannot help but feel even more encouraged to satisfy our clients through our superior services.
Mr. Kumar also expressed his gratitude to the clients, stakeholders, staff and organizers of the event. He said, “Without our incredibly talented staff, our loyal clients and stakeholders we simply would not be where we are today. It is through their consistent drive to provide the best quality IT solutions that we are able to stand here today.
I would like to thank Tech Africa for organizing such an important occasion. This award confirms that the efforts iSON is investing into fostering a stronger tech and IT ecosystem in Nigeria is truly worthwhile, milestones like these ones are truly worth appreciating.”
“I will also like to say thank you on behalf of the entirety of iSON Xperiences for this gracious honor. It is satisfactory to earning a genuine reputation as a specialist in proactive customer engagement and experience as a leading contact Centre Management Provider of choice in Nigeria and sub-Saharan Africa”.
The Tech Africa leadership roundtable saw, The Lagos State Governor, Federal Ministers, captains of industry, Business Moguls, State and National Assembly Members, presidents of security associations, politicians, Governors, International Communities, youth leaders, Media Editors and many more in attendance.
The Titans of Tech Awards, sponsored by Tech Africa, was organized to celebrate the most important movers and shakers in hi-tech technology ; pioneers, Innovators, men, women, organizations and institutions who are behind the Technological wind of change sweeping Nigeria towards the global digital society. It is recognition of overall excellence, of unflinching commitment and a lifetime of efforts in the service of ICT, humanity and Nigeria.
News
IGP Confirms Prosecution of 113 Foreign Nationals for Alleged Cyber Crimes
Kayode Egbetokun, inspector general of Police (IGP), has confirmed that 113 foreign nationals are being prosecuted following their arrest by the Police National Cybercrime Center (NCCC) for their involvement in cybercrime activities.
The arrests were made on November 3, 2024, in Jahi, a suburb of the Federal Capital Territory (FCT), Abuja.
The arrested suspects were found with a range of digital equipment believed to be used in their cybercriminal operations.
Items seized include a Black Toyota Tundra vehicle, multiple laptops, smartphones, tablets, desktops, routers from MTN, Huawei, Airtel, D-Link, and Starlink, gaming consoles such as a Sony PlayStation 5, as well as high-capacity servers, drones, and specialized cybercrime equipment. Also recovered were international passports, identity cards, SIM cards from various service providers, and travel documents.
“These assets are suspected to have been used for unauthorized data breaches, marketing scams, and other illegal activities within the cybercrime ecosystem,” the IGP stated.
He emphasized the growing global threat posed by cybercriminal syndicates that operate across borders, noting the scale and sophistication of the operation.
In a statement by ACP Muyiwa Adejobi, Force public relations officer, it was confirmed that the suspects have been arraigned before the Federal High Court in Abuja, facing charges such as computer-related fraud, unlawful data access, marketing scams, money laundering, conspiracy, and illegal immigration.
The IGP further commended the NCCC, as well as the Police operatives attached to Zone 7 Command, for their role in dismantling this international cybercrime ring, which is also linked to human trafficking networks.
He reaffirmed the Nigeria Police Force’s commitment to collaborating with international law enforcement agencies and embassies to track down cybercriminals and bring them to justice.
“We will continue to combat cybercrime and other forms of transnational criminal activity, ensuring that perpetrators are held accountable under Nigerian law,” Egbetokun added.
The operation marks a significant step in Nigeria’s ongoing efforts to safeguard its cyber space and prosecute those who expl
News
ICPC Says 70 Percent of Nigerians Refused to Pay Bribes in 2023
Musa Aliyu, chairman, Independent Corrupt Practices and Other Related Offences Commission (ICPC), has revealed that 70 percent of Nigerians approached for a bribe in 2023 refused to comply.
Aliyu made this statement on Monday during an ICPC roundtable with state attorneys-general in the north-west region, held in Kano, aimed at strengthening the commission’s capacity for corruption prevention.
The ICPC chairman noted that the ‘2023 corruption in Nigeria: Patterns and trends report by the National Bureau of Statistics (NBS) and United Nations Office on Drugs and Crime (UNODC) revealed significant bribery prevalence in the north-west region and trends across Nigeria.
“Bribery is most common in public utilities, law enforcement, and administrative services,” he said.
“However, despite these challenges, the positive news is that 70 percent of Nigerians approached for a bribe in 2023 refused to comply on at least one occasion.
“In the north-west, 76 percent of individuals who encountered bribery requests resisted—the highest refusal rate among Nigeria’s geopolitical zones, indicating growing resistance to bribery in the region.”
The ICPC chairman noted that the state and federal governments have shared responsibility in tackling corruption.
He stated that this collaboration provides an opportunity to ensure that systems are accountable and transparent.
“In this regard, I call on the attorneys-general of the north-west to collaborate closely with ICPC to fortify systems of accountability and transparency that serve the people,” he said.
“Under section 6 of the Corrupt Practices and Other Related Offences Commission Act, ICPC is empowered to investigate and prosecute corruption across all sectors of public service, but your support and the local knowledge you bring are essential to making this effort more effective.”
He called for continuous encouragement of the people of the north-west to resist bribery demands.
“As chairman of the ICPC, I am committed to ensuring that the commission uses its law enforcement powers and preventive measures, which include enlisting and fostering public support in combating corruption in Nigeria within the confines of the law,” he said.
Aliyu added that pillar five of Nigeria’s national anti-corruption strategy (NACS II), collaboration and partnerships, remain a cornerstone of the fight against corruption.
News
Nigeria Issues New $500m Eurobonds to Fund 2024 Budget Deficit
After a long wait all year, the Federal Republic of Nigeria has announced the launch of a dual-tranche Eurobond offering under its Global Medium Term Note Programme to finance the country’s 2024 fiscal deficit.
The two tranches of the Eurobond are, 6.5-year bond with a coupon rate of 10.125 percent and the second tranche is a 10-year bond with a coupon rate of 10.625 percent.
The last time Africa’s most populous nation tapped the international debt market was in March 2022, when it raised $1.25 billion at a rate of 8.375 percent through a seven-year Eurobond.
Eurobonds are dollar-denominated debt which is an important source of foreign capital used for development finance. This issuance can serve as a succour for the country’s volatile currency and uncertainties like silence from the fiscal side, poor reserves, low oil production others could cause damage to the credibility of the Nigerian economy.
The bonds are expected to settle on December 9, 2024.
The proceeds from the Eurobond will be used to fund critical infrastructure projects and support economic growth.
This Eurobond issuance marks another significant step in Nigeria’s efforts to diversify its funding sources and attract foreign investment.
Wale Edun, minister of finance had announced plans for the federal government to issue $1.7 billion Eurobond as part of an external borrowing plan to strengthen the country’s finances and support economic reforms last month.
He said, “The first objective is to complete the federal government’s external borrowing program with the approval of the $2.2 billion financing package, which will include access to the international capital market through a combination of Eurobonds and Sukuk bonds—approximately $1.7 billion from the Eurobond offer and $500 million from Sukuk financing.
He disclosed this to State House correspondents on Thursday after the federal executive council (FEC) meeting presided over by President Bola Tinubu at the Presidential Villa.
According to him, the financing package will be raised through a combination of Eurobonds and Sukuk bonds, with approximately $1.7 billion expected to come from the Eurobond offer and $500 million from Sukuk financing.
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