E-Financial
GTBank Customers Lead Rapture to Cashless Banking
2009 was the year Emeka’s ex-employer joined him with a GTBank account.
“All employees were opened mandatory salary accounts with GTBank and Zenith Bank. I stuck closer to the GTBank account although I do occasionally use my Zenith account to much benefit. GTbank, however enjoys the larger patronage by far of my banking needs”, says the young businessman.
According to the ex-banker turned techpreneur, “A lot of Nigerians seem to have GTBank accounts and this has been a big hassle especially on the mainland where GTBanks are quite heavily utilized by Nigerians from all walks of life. There are oftentimes when the volume of traffic in GTBank compared to neighbouring bank is 75:3. That’s 25 is to 1.
“This is made especially more painful when you have to conduct a transaction that requires interaction with a teller, customer service rep or marketer and not just an ATM machine.”
Emeka says he recently praised a staff at the GTBank on Herbert Macaulay Road, Yaba, for the remarkable improvements in customer response witnessed in recent times.
He attributed GTBank’s success in reducing “people clutter” in its banking halls to: its increased focus on cashless banking; improving overall customer service delivery experience; greater emphases on Social Media; and a well organized team of hard, smart and fast workers
“For instance, one of the smartest things the management did which many customers noticed was it moved its customer service delivery unit to the first floor, freeing up enough real estate on the ground floor for people who need to execute teller transactions to do so seamlessly.
“I’d say the average wait time has reduced by over 15 minutes. I breeze in and out of the bank now”, says Emeka as he hits the round button to open the security door.
Emeka said shifting the customer service unit upstairs “was a brilliant stroke of genius” but not the only smart thing the management did. He says that the bank also deployed a special unit to man an in-branch ‘Mobile Money Team. This team comprises marketers who convince customers to download GTBank (via an application) on their phone.
Sandra, one of the mobile money marketers at the branch, says “my team saves many customers the trouble of coming to the branch as we assist them to acquire the banks services on their handsets.”
Speaking on the safety of cashless banking products, Mr. Lekan Bakare a consultant at Nexus Capital Partners says “the products are regulated by the Central Bank of Nigeria (CBN) and the Nigeria Communications Commission (NCC) for the most part. The banks have spent a lot of money in boosting the security infrastructure. The burden falls on the consumer to protect his passwords and other personal banking details.”
E-Financial
AMMBAN Seeks Review of 5 Percent Charge Imposed on PoS Agents
Association of Mobile Money and Bank Agents in Nigeria (AMMBAN) has appealed to the Central Bank of Nigeria (CBN) and the Office of the Vice President, Kashim Shettima, to review the five per cent charge on Point of Sale (PoS) transactions imposed on its members.
The association stated that the recent introduction of the five per cent electronic fee on agents has added to the burdens faced by PoS operators nationwide. It emphasized that the fee is onerous, considering that agents already shoulder numerous costs to deliver their services
The appeal was made in a statement issued on Tuesday in Ibadan. The association lamented that PoS operators are not treated as priority agents for cash accessibility, which has made it difficult for them to access cash while providing essential financial services to the public.
The statement explained that even when agents visit banks or their principals to obtain cash, they often fail to receive it. This situation is unsustainable, as agents are expected to provide financial services without adequate support or funding.
The statement further criticized the introduction of the five per cent electronic fee, describing it as a significant burden on PoS operators who are already dealing with numerous financial constraints.
In light of the current inflation rate, the association proposed raising the electronic fee threshold to N50,000, noting that this adjustment would not affect low-income individuals, who are exempt from the fee.
The association also expressed concern that the current arrangement could hinder the government’s efforts to drive financial inclusion. It called on the CBN and the Office of the Vice President to review the policy and ensure that principals provide adequate support and funding to their agents.
The statement was signed by several key officials, including Mr. Badiru Asimiyu Olawale, Osun State chairman; Mr. Ogungbayi Ganiyu, national Public Relations officer, and other representatives from Bauchi, Edo, and Abia States.
E-Financial
NITDA Warns Nigerians about Malware Stealing Banking Details
National Information Technology Development Agency (NITDA) has warned Nigerians about a dangerous banking malware that targets users worldwide through complex phishing schemes.
The warning was issued by NITDA’s Computer Emergency Readiness and Response Team (CERT) on Monday via social media.
The agency described the new version of Grandoreiro as a serious threat that uses sophisticated methods to steal sensitive information.
Malware, short for malicious software, refers to any intrusive software developed by cybercriminals (often called hackers) to steal data and damage or destroy computers and computer systems.
According to the agency, the malware employs “advanced techniques, including screen overlay attacks and remote device control, to steal sensitive information such as banking credentials and personal data.”
NITDA explained that the malware primarily spreads through phishing emails and fraudulent websites.
These deceptive platforms trick victims into downloading malicious software by disguising it as legitimate updates or documents.
Once installed, the malware can bypass security protections, giving attackers unauthorized access to users’ devices.
The agency warned that this could result in significant financial losses and potential identity theft.
The agency urged the public to exercise caution and adopt recommended security measures to mitigate the risk.
“Cyber threats like Grandoreiro are evolving, and users need to stay vigilant and adopt robust security practices to protect their information,” the agency advised.
NITDA recommended avoiding links and attachments from unknown emails, downloading software only from trusted sources, and enabling multifactor authentication for online banking and financial accounts.
The agency also emphasized the importance of keeping antivirus software updated, avoiding public Wi-Fi for financial transactions, and regularly monitoring bank accounts for unauthorized activities.
E-Financial
Dermalog Says Its Biometric System Ensures Bank ID Verification for over 64m Nigerians
Dermalog, German identification systems firm has said that a biometric platform it established for Nigeria nine years ago, in partnership with Central Bank of Nigeria(CBN), now facilitates ID verification for more than 64 million bank account owners.
A recent press release from the company recalls how in 2014 and 2015, it established a biometric verification system and a secure ABIS database infrastructure for 23 Nigerian banks using its cutting-edge face and fingerprint biometric software and hardware.
The idea of the project was to combat fraud which was endemic in the country’s banking sector at the time.
The joint engagement between the CBN and the Nigeria Inter Bank Settlement System (NIBSS) entailed biometrically enrolling bank customers and issuing them a Bank Verification Number (BVN) for Know Your Customer and for authentication during banking transactions. Over 40 million Nigerians had a BVN as of 2020.
The system was built in such a way as to link the BVN to all accounts held by a user across all of the participating banks, the company said in a 2017 case study.
Over the years, the Nigerian government has encouraged citizens to register for the BVN, threatening to shut down bank accounts not linked to the biometric bank ID.
Now, Dermalog said the system which has been deployed all over the country is proving vital “in combating fraud in the financial services sector and protecting account holders from unauthorized access to their savings.”
It noted that the system is also helping simplify access to financial services for citizens, marking a major push toward real financial inclusion.
Commenting on the journey covered by Dermalog in Nigeria, Günther Mull, company CEO, , said “over the past decade, our innovative technology has made a vital contribution to enhancing security in Africa’s largest economy.”
“Our collaboration with the Nigerian banking sector is a prime example of how biometrics can streamline access to essential everyday services while significantly improving security,” he added.
Dermalog said that beside helping to issue BVNs for secure and trustworthy banking transactions, the system it installed has also assisted the Nigerian government in purging more than 23,000 ‘ghost’ workers from the public services, leading to estimated monthly savings of $11 million.
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