E-Business
HP Unveils More Insights-Driven Services for Nigeria

Global ICT company, HP, producers of premium laptops and printers, today announced its latest insights-driven services for the Nigerian market as part of its commitment to help IT teams in the country rise to the challenges that organisations are facing today.
The new services include:
- HP Active Care for proactive device support and maintenance
- HP Proactive Insights for intelligent fleet monitoring
- HP Proactive Endpoint Management for multi-OS, endpoint management
Sumeer Chandra, Global Head and General Manager, Personal Systems Services, HP Inc. said HP has a portfolio of insight-driven services that put actionable insights at IT’s fingertips by securely collecting device telemetry and applying analytics and deep learning via the HP TechPulse platform.
During CES 2021 HP announced HP Smart Support that helps IT teams reduce HP Support call times. With this capability, which is available at no additional cost to customers, HP Customer Service Agents now have access to device-level insights through cloud-based telemetry. This allows the agents to improve the customer support experience and reduce the amount of time end users spend on support calls. HP Smart Support is expected to be available via download in early March.
“With half of the global workforce working remotely, IT teams are facing unprecedented challenges. They have been tasked with managing, securing, and supporting computing devices for a workforce that is spread across multiple locations, often without the ability to help them in-person. At the same time, it has become paramount for IT to help deliver higher productivity and improved employee experiences with technology,” Chandra said.
Ensuring today’s working environment has minimal impacts on productivity means identifying and resolving device issues before they become problems: “Even before the global pandemic began, more than half of IT managers identified that increased predictive technology analytics will be prioritised when it comes to their device management strategy,” he said.
He revealed that the HP Active Care uses artificial intelligence from HP TechPulse to help IT proactively identify needed device repairs and make replacements, if needed, saving valuable employee time and frustration. “
The service provides a combination of predictive device health analytics, proactive help desk ticket creation, remote support, remediation services, and next business day onsite response to keep employees up and running. IT teams can also reduce downtime with automatic case generation, which opens a help desk case when an issue is detected and triggers the customer’s IT team to schedule a repair,” he added.
“Paramount to businesses is the ability to have a single solution that efficiently monitors their fleet of employee devices regardless of what type of PC it is or what operating system it runs on.
“HP Proactive Insights does just this. It provides fleet analytics on multi-vendor, multi-OS devices to help organisations reduce the cost and complexity of device management. Predictive insights delivered by the HP TechPulse platform help IT manage the health and performance of their endpoint devices, while measuring and optimising the employee experience,” Chandra said.
IT managers can now measure, track, and improve their employee end-user experience using analytics and employee experience campaigns, or surveys. Employee engagement is largely driven by their experiences with technology and engagement is correlated with retention. “HP wants to help organisations proactively identify and address technology-related issues that can improve employee experiences and engagement,” he said.
HP Proactive Insights allows both IT managers and HP channel partners acting on their behalf to ensure that employees have the right technology for their work based on their actual usage data. IT managers can proactively mitigate device or application issues before they affect employees or the organisation. Proactive Insights suggests recommendations for remediation, which can be fed through customers’ IT Service Management (ITSM) via API integration, if desired.
Managing devices effectively and efficiently has never been more critical with widely distributed workforces. HP Proactive Endpoint Management is an endpoint management service that can help customers and partners reduce the amount of time spent on arduous device management tasks. IT teams can now offload their most arduous device management tasks such as asset tracking, device performance, and device utilisation.
HP Service Experts serve as an extension of the organisation’s IT team – using analytics from HP TechPulse and leading cloud-based tools to help manage endpoint devices regardless of platform or manufacturer – so IT can focus on optimising the employee’s overall technology experience. The service is compatible with systems like ServiceNow, Microsoft Intune, and VMware®, making it easier for organisations to optimise their existing investments.
“With today’s announcement, HP is providing insight-driven services leveraging unique capabilities and AI from the HP TechPulse platform, enabling IT managers to prioritise improvements to maximise productivity and improve employee experiences. HP Active Care is available now, with HP Proactive Insights and HP Proactive Endpoint Management expected to be available in March,” Chandra said.
E-Business
NIMC to Prosecute Nigerians Printing ‘NIN Cards’, Says Only Slip is Legal

National Identity Management Commission (NIMC) yesterday said that it has mandated security agencies to arrest and prosecute Nigerians printing what it described as ‘NIN cards’ ahead of its planned General Multipurpose Card (GMPC).
NIMC in a statement by Kayode Adegoke, head, Corporate Communications Unit, reiterated that the NIN slip is the only legal document authorized as a means of identification.
NIMC said it has observed that “some unscrupulous individuals, cyber cafes, and organizations” are indiscriminately printing unauthorized NIN cards and charging unsuspecting members of the public exorbitant fees.
Such activities, it warned, are a direct violation of the NIMC Act No. 23 of 2007.
NIMC urged the public and organizations to refrain from printing or accepting these unauthorized cards, emphasising that they are not legally recognised.
On no account should these counterfeit NIN cards be presented as valid means of identification.
The security agencies have been notified and mandated to apprehend those involved, with offenders set to face legal consequences.
The commission reaffirmed that the only valid document for identification is the NIN slip, which must be verified before accessing services.
To address public demand, NIMC has concluded plans to launch the Improved GMPC, a multifunctional card serving as both a physical identification document and a payment card, powered by the AfriGO local payment platform.
E-Business
Unleashing Nigeria’s Business Potential: The Cloud as Catalyst for Growth

By Kehinde Ogundare, Country Head, Zoho Nigeria
Nigeria’s entrepreneurial spirit is undeniable. Amidst a dynamic and competitive market, businesses are brimming with potential, poised to become regional and even global powerhouses. However, realising this potential requires navigating a challenging landscape—one marked by limited IT resources, complex operational hurdles, and the inertia of traditional business practices. For Nigerian businesses, the path to sustainable growth lies in digital transformation, with cloud-based technologies serving as a key enabler.
With a burgeoning middle class and a tech-savvy population, Nigeria offers fertile ground for innovation and expansion. Yet, many businesses remain tethered to manual processes, limiting their ability to scale and compete effectively. This is where cloud technology and comprehensive digital toolsets become indispensable.
The need for digital transformation
Traditional growth models lack the agility needed to keep pace with an evolving market. Manual processes lead to inefficiencies, limited data insights hinder informed decision-making, and restricted IT resources stifle innovation. To overcome these hurdles, businesses must adopt digital tools that streamline operations, automate workflows, and provide actionable insights.
Digital transformation isn’t about adopting technology for its own sake—it’s about scaling efficiently. In today’s digital economy, scaling is critical for businesses seeking to expand their market reach, remain competitive, and meet evolving customer demands. Digital tools enable businesses to amplify their impact, drive revenue growth, and optimise costs, ensuring long-term sustainability.
The power of cloud-based solutions
Cloud-based platforms eliminate the need for costly infrastructure investments, offering businesses access to cutting-edge technology on a flexible, scalable basis. By automating repetitive tasks, streamlining workflows, and enhancing productivity, these platforms free up valuable resources, allowing businesses to focus on strategy and customer engagement.
An integrated SaaS platform offers a unified ecosystem to manage all facets of a business. By providing a centralised suite of applications, it automates workflows, reduces manual data entry, and improves team collaboration. Businesses can reduce operational costs and accelerate decision-making, ultimately enabling faster expansion into new markets.
With Zoho software, the emphasis is on contextual intelligence, leveraging AI to provide genuine customer value. In a market where customer experience is paramount, Zoho’s AI-powered insights enable businesses to personalise interactions, anticipate needs, and strengthen customer relationships. Zoho’s unwavering commitment to customer privacy also ensures that businesses can leverage data responsibly, fostering trust and long-term loyalty.
A holistic approach to business growth
Zoho’s philosophy of optimising the entire technology stack—from hardware to software—ensures seamless integration and optimal performance. This holistic approach translates into better technology for Nigerian businesses, enabling them to focus on their core competencies without being weighed down by technical complexities.
For Nigerian businesses, digital transformation is no longer optional—it’s a necessity. By embracing cloud-based technology, they can overcome traditional growth barriers, scale efficiently, and unlock their full potential.
The future of Nigerian business is digital. By adopting the cloud, businesses can transform challenges into opportunities, paving the way for sustainable growth in an increasingly competitive global marketplace.
E-Business
Otti, Abia State Gov Promises Internet Access for all Abia Communities in 9 Months

All communities in Abia State are to be connected to Internet Service within the next 9 months, according to Dr. Alex Otti, state governor.
All communities in Abia State are to be connected to Internet Service within the next 9 months, according to Dr. Alex Otti, state governor.
Otti stated this at the Nnamdi Azikiwe State Secretariat premises at Umuahia, the state capital, while flagging off the first phase of the Umuahia Dedicated Internet Access/Wide Area Network And Managed Network Services Project (Project), saying that it promises to re-engineer efficiency and flexibility in operations and interactions within and amongst institutions, enhance policy execution, and engender a culture of outcome-oriented competition amongst civil servants.
The Project is being handled by iPNX, a major internet service provider.
At the ceremony, Otti, said the project includes distributing high-performance digital tools, laying fibre optic cables in public institutions, and installing infrastructure for high-speed data transmission.
He added that the initiative focuses on improving leadership efficiency, empowering civil servants with digital tools, and enhancing service delivery.
Transitioning to digital platforms would streamline government processes, enable faster communication among Ministries, departments, and Areas (MDAs), and improve engagement with development partners and the global community.
The governor also announced a mandatory digital literacy requirement for civil servants, making proficiency in technology essential for career growth.
Assuring that while the government would provide training, those unwilling to embrace technology risk becoming uncompetitive in the evolving civil service structure.
Plans are underway to expand digital access across Abia, with an agreement already in place to lay fiber optic cables in Aba, Umuahia, and Ohafia.
Otti directed Mr. Gerald Ilukwe, chief information officer to ensure that within nine months, every community in Abia must have reliable network service, enabling businesses to thrive virtually.
The Governor urged the people of Abia to embrace technology as a tool for empowerment rather than a replacement for human roles as the use of technology ought to be on enhancing service delivery and economic development, as well as keeping human decision-making at the core of governance.
The commencement of the initiative marks a major milestone in Abia’s journey towards a fully digital economy.
Ilukwe, described the project as a critical foundation for a digital government, emphasising its role in modernising service delivery.
Ilukwe said Phase I of the initiative prioritises multi-tenant buildings and complexes housing multiple MDAs and assured that MDAs not included in this phase would be covered in subsequent stages.
“Even as we are rounding off this phase, we are already preparing for the next, by the end of this service year, the entire government offices in Umuahia will be interconnected on a single network,” Ilukwe said.
Mr Ejovi Aror, group managing director, ipNX, expressed gratitude to Gov. Alex Otti for the opportunity to be part of the state’s digital transformation journey.
“This partnership signals the beginning of a new chapter in the journey towards building a digitally connected, technologically advanced, and economically empowered Abia State,” Aror said.
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