Telecom
IT Teams in Nigeria Boosted Security Skills Amid Cyberattacks During COVID-19- Sophos Survey Shows
The result of recent survey by Sophos, a global leader in next-generation cybersecurity, tagged “The IT Security Team: 2021 and Beyond,” shows how increased security challenges during the pandemic offered IT teams a unique opportunity to build their cybersecurity expertise.
The vast majority of IT teams in Nigeria that faced a rise in cyberattacks (87%) and a heavier security workload (91%) over the course of 2020 strengthened their security skills and knowledge.
The report noted that despite the challenges created by the pandemic, 52% of the IT teams surveyed globally, said team morale increased during 2020.
The increase in cyberattacks during the pandemic impacted IT security skills across all industry sectors covered in the survey, including, at a global level, education (83%), retail (85%) and healthcare (80%).
The survey polled 5,400 IT decision makers in mid-sized organizations in 30 countries across Europe, the Americas, Asia-Pacific and Central Asia, the Middle East, and Africa.
Chester Wisniewski, principal research scientist, Sophos, said: “Around the world, 2020 was an unprecedented year for IT teams.
“IT professionals played a vital role in helping organizations to keep going despite the restrictions and limitations necessitated by COVID-19.
“Among other things, they enabled education institutions to move learning online, retailers to switch to online transactions, healthcare organizations to deliver digital services and care under incredibly tough circumstances, and ensured public entities could continue to provide essential services.
“Much of this will have been done at high speed, with limited equipment and resources available and while facing a rising tide of cyberattacks against the network, endpoints and employees. To say things were probably pretty stressful for most IT teams is an understatement.
“However, the survey shows that in many cases these challenges have created not just more highly skilled, but more motivated IT teams, ready to embrace an ambitious future. As a growing number of countries are able to start planning for life beyond pandemic restrictions, we have an excellent opportunity to implement new IT and security policies, adopt more secure modern tools to manage employees and operations beyond the IT perimeter, build expert teams that blend in-house and out-sourced talent, and introduce security platforms that combine intelligent automation with human threat hunting expertise. There is no going back. The future may be just as unprecedented as the past.”
The main findings of “The IT Security Team: 2021 and Beyond” global survey for Nigeria include:
· Demands on IT teams increased as technology became the key enabler for dispersed and digital organizations. Overall IT workload (excluding security) increased for 66% of IT teams, while 69% experienced an increase in cybersecurity workload
· Adversaries were quick to take advantage of the opportunities presented by the pandemic: 60% of IT teams overall reported an increase in the number of cyberattacks targeting their organization over the course of 2020
· The overall experience of 2020 enabled 82% of IT teams to build their cybersecurity skills and knowledge. It is likely that much of this professional development will have been informal on-the-job learning, acquired as teams tackled new technology and security demands, often under intense pressure and remote from their normal place of work
· Facing challenges together boosted team morale. IT team morale also improved for many teams. More than half (59%) of the IT teams surveyed said team morale increased over the course of 2020. Morale is also likely influenced by external and personal circumstances during the pandemic, such as local lockdowns, the inability to see family and other factors. Regardless, the findings suggest that a shared purpose, a sense of value and facing adversity together helped to bond and lift the spirits of IT teams
· The experiences of 2020 have fuelled ambitions for bigger IT teams and using advanced tools such as artificial intelligence (AI) in future technology strategies. Many organizations appear to have entered 2021 with plans to increase the size of both in-house and outsourced IT teams, and to embrace the potential of advanced tools and technologies. The survey found that 72% of IT teams anticipate an increase in in-house IT security staff by 2023, and 51% expect the number of outsourced IT security staff to grow over the same time frame. An overwhelming majority (94%) expect AI to help deal with the growing number of attacks and 93% with the complexity of attacks. This could be due in part to the fact that 47% of IT teams believe that cyberattacks are now too advanced for the in-house team to tackle on their own
The “IT Security Team: 2021 and Beyond” survey report is available in full on Sophos.com.
The IT Security Team: 2021 and Beyond survey was conducted by Vanson Bourne, an independent specialist in market research, in January and February 2021. The survey interviewed 5,400 IT decision makers in 30 countries, in the US, Canada, Brazil, Chile, Colombia, Mexico, Austria, France, Germany, the UK, Italy, the Netherlands, Belgium, Spain, Sweden, Switzerland, Poland, the Czech Republic, Turkey, Israel, UAE, Saudi Arabia, India, Nigeria, South Africa, Australia, Japan, Singapore, Malaysia, and the Philippines. All respondents were from organizations with between 100 and 5,000 employees.
Vitel Wireless, a mobile virtual network operator (MVNO), which recently made history as the first operator in Nigeria to be allocated a mobile number series by the Nigerian Communications Commission (NCC) is set to launch operations this quarter.
This is sequel to announcement by Wireless Technology Labs (WTL) that t has built the network of Vitel Wireless, and enabled overseas roaming, in preparation for Vitel’s launch.
Vitel Wireless, which is headquartered in Lagos, was licensed by the NCC in 2023 and will be the country’s first MVNO.
Its launch is set to shake up Nigeria’s telecoms market with Vitel offering an alternative to the services of the country’s four major operators—MTN, Airtel, Globacom and 9Mobile.
Vitel’s network will go live in Nigeria’s major cities first and then expand nationwide.
Pricing will be competitive for basic services like voice, SMS and data and Vitel will also focus on value added services like location-based services (LBS) and IOT.
Vitel Wireless is building Experience Centres in Lagos, Abuja, Enugu, Port Harcourt, Kano and Nigeria’s other major cities where customers can purchase SIM cards.
In addition, Vitel is building a distributor network with SIM cards available through retail channels and online subscriptions using eSIMs.
WTL has already completed the integration of Vitel’s infrastructure with the network of a major MNO and has also enabled international roaming using its proprietary advanced core systems.
This means that Vitel will be able to launch as soon as the NCC approves its network and operational model.
Kenneth Nwabueze, CEO of Vitel Wireless, said “We are going to be offering innovative solutions beyond what the big four operators who have dominated Nigeria’s telecoms market are currently offering. We are investing heavily in our operations, and our work with WTL will enable us to launch in Q2, 2025”.
WTL, which is headquartered in Belgium, has been active in Nigeria and across Africa for more than 20 years working with operators of all sizes to rollout both urban and rural networks. Its work has garnered widespread recognition and industry awards.
WTL has already enabled the networks of two of the 46 new MVNOs licensed by the NCC, and recently announced that it is working with Nigeria’s first Mobile Virtual Network Enabler (MVNE) which is constructing new mobile network infrastructure to provide capacity for emerging MVNOs through its Platform as a Service (PaaS) model.
Mr. Satya Mekala, CEO of WTL, said, “I congratulate The NCC for licensing new operators to improve competitiveness, increase rural coverage and drive the adoption of digital services including Fintech, Edtech, Agriculture, IOT and more. I further thank Vitel for giving us the opportunity to showcase our advanced core technologies and wish them great success in becoming the first ever MVNO in Nigeria”.
ipNX, Nigeria’s leading information and communications technology company and connectivity provider is collaborating with the Nigeria Communications Commission (NCC) to explore opportunities for further growth and development policy alignment in support of the Federal Government of Nigeria’s broadband penetration and digital transformation agenda.
The company recently visited NCC at it Abuja office to strengthen the collaborative relationship between both institutions.
The delegation from ipNX, which was led by Ejovi Aror, group managing director, was received by Dr Aminu Maida, executive vice chairman/chief executive officer, Nigeria Communications Commission.
During the visit, the discussions focused on the current state of internet access in Nigeria, the myriad of challenges being faced by service providers, including but not limited to vandalism of key infrastructure and right of way, as well as the regulatory landscape.
The engagement highlighted the shared vision of both institutions to bridge the digital divide and empower Nigerians through reliable and affordable internet connectivity.
As a leading player in Nigeria’s ICT sector, ipNX reaffirmed its unwavering commitment to the realisation of the National Broadband Plan, which aims to achieve 70% broadband penetration this year.
With over two decades of pioneering innovation within the sector, the company has consistently demonstrated resilience across different economic cycles without compromising quality of service and affordable pricing.
Commenting on the visit, Aror, stated, “Our engagement with the Nigeria Communications Commission is a positive step towards shaping the future of telecommunications in Nigeria. At ipNX, we believe that active collaboration with regulators and other key stakeholders is critical to achieving the development targets outlined in the National Broadband Plan. We are proud to continue playing a pivotal role to drive broadband penetration and ensure that every Nigerian, irrespective of their location, has access to the transformative power of the internet.”
The meeting also emphasised the importance of policy alignment and regulatory frameworks that enable innovation, investment, and sustainable growth in the telecommunications sector.
As Nigeria continues to make strides in its digital transformation journey, ipNX stands ready to leverage its expertise, infrastructure, and partnerships to support the realisation of the government’s broadband penetration objectives.
The company remains dedicated to empowering individuals, businesses, and communities through cutting-edge technology and unparalleled connectivity solutions.
Truecaller, the popular caller identity app, announced that it surpassed 450 million users earlier this week, expanding it’s global reach.
The company added 50 million users in the past 10 months, including 15.5 million since the beginning of 2025.
Leadership Changes and Market Expansion
India remains Truecaller’s largest market, a factor reflected in the company’s recent leadership decision.
Following the decision of its co-founders to step back from daily operations last year, Truecaller appointed Rishit Jhunjhunwala, previously the Chief Product Officer and MD of India operations, as the new CEO.
While India continues to be a key market, Jhunjhunwala noted that the company is seeing rapid growth in other regions.
“We are proud that we now serve more than 450 million users globally. As before, we continue to see steady growth in our largest market, India, but the fastest relative growth is in markets outside of India.
“So far in 2025, we see strong growth trends in Latin America, South Africa, Kenya, Nigeria, Malaysia, and the US,” Jhunjhunwala wrote in a blog post.
Regulatory Challenges in India
Despite its dominance in India, Truecaller faces potential challenges as the country’s telecom department pushes for mobile carriers to implement a government-backed caller ID system.
This move could introduce competition to Truecaller’s services in one of its most crucial markets.
Financial Performance and Market Position
Truecaller maintained an active user base of nearly 430 million throughout Q4 2024. The company reported strong financial results for the quarter ending in December, with:
Net sales increasing by 23% year-over-year
Profit after tax rising by 29%
Stock price up more than 33% year-to-date
Product Enhancements and AI Integration
Earlier this year, Truecaller improved its caller ID functionality for iOS, overcoming previous limitations imposed by Apple’s operating system.
The company has also been expanding its offerings beyond caller identification by introducing:
Call recording and transcription features
An AI-powered assistant for call screening
Enhancements to its SMS and chat functionalities
With these advancements, Truecaller aims to solidify its position as a comprehensive communication platform while navigating competitive and regulatory challenges.
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