E-Financial
Access Bank: Between fact and fiction
By Jackson Ugbechie
One noble attribute of the average African is that he or she seeks opportunity to do good. The African man is his brother’s keeper.
This finds strong expression in an Igbo adage: “Let no one leave his kindred behind.” Access Bank and its Group Managing Director, Herbert Wigwe, just did that as Nigeria and indeed the rest of the world buckle under the Covid-19 pandemic.
Wigwe and his bank donated N1 billion apiece to a common purse managed by Central Bank of Nigeria (CBN) under the auspices Coalition Against Covid-19 (CACovid).
The donation was not directly to the Federal Government. It was to be administered by the apex bank for the building of isolation centres and acquisition of other medical facilities to combat the pandemic. Other corporate bodies and good-hearted Nigerians also contributed to the purse. By last count, over N27 billion had been donated into the purse.
Africa’s richest man, Aliko Dangote, oil magnate Femi Otedola are among the donors. Politicians like Bola Ahmed Tinubu and Atiku Abubakar also made donations in their own unique ways. It was clearly a freewill donation. Corporates who donated only fulfilled a part of their corporate social responsibility, CSR. Every year, corporate organisations vote millions and billions for CSR, as a way of giving back to the society. In recent years, CSR has become an integral component of corporate budgets and budgeting.
It helps to give capitalism a human face. It’s become a powerful public relations tool. If you make money from a community, it’s only fair that you donate to the same community.
It is part of global best practices. Corporates now recognise that an organisation is as good as its environment; that profit is not everything but impact is. Wigwe and his bank chose the path of impact. They chose to add value to society, to be a part of the solution to a plague that got the whole world into a lockdown mode. The efforts of these corporates and individuals is noble and commendable, especially as they are not under compulsion to give.
What they donated was used to build isolation centres in all the six zones of the country. It was to serve all Nigerians, poor or rich, irrespective of ethnic configuration. And truly, all categories of Nigerians have been profiting from these donations. The very fact that Nigeria has been able to increase the number of test centres, increase number and capacity of medics and successfully treated and discharged over 480 covid-19 patients owes largely to the efforts and goodwill of these donors. It’s therefore unfair to vilify any of these donors under any guise.
Wigwe, a chartered accountant, banker and economist while explaining reasons for the donation said: “In our characteristic manner of offering ‘more than banking,’ Access Bank is at the forefront of the fight against COVID-19. Through our various projects, we are looking to support the government and the Nigeria Centre for Disease Control (NCDC) by providing facilities that can serve as both testing and isolation centres.
“Despite the strides being made, we implore all Nigerians to adhere to stipulated social distancing guidelines, and practice regular hand-washing as directed by the World Health Organization. We are positive that we can beat the spread of the virus, if we all comply with the safety measures as advised by the NCDC and WHO,” he stressed.
Worthy of note is the fact that the same bank made similar donation in Ghana and got rave commendation, not denigration. Access Bank donated a fully equipped ambulance to the University of Professional Studies, Accra (UPSA) to improve health care delivery on campus and in the community in which it operates. The ambulance, which will be managed by the UPSA Clinic on campus, is equipped with basic emergency kits such as oxygen inhaler, fire extinguisher, stretcher among others. While the bank has been roundly commended in Ghana for its gesture, the contrary is the case in Nigeria where it gave even more. Is this a case of a prophet not being honoured at home?
Outside Africa, other public-spirited individuals and corporates have continued to make donations in cash and in kind. Chinese billionaire and e-commerce mogul Jack Ma has his donations shared across the world including Nigeria. World richest man, Bill Gates of Microsoft fame, through his foundation has been dishing out money to find a cure for the virus. He has already splashed $250 million of his money for this cause. He, too, needs commendation, not vilification.
It is therefore shocking to hear some Nigerians pour venom on Wigwe and his bank for making donations in the manner they did. It is an act of ingratitude to say the least. His maligners point to an imaginary sacking of Access Bank staff and an anticipated cutting of salary of staff as reasons for their criticism. Here, they miss the mark. The bank has not sacked any staff on account of covid-19 economic impact. Staff sacked were non-essential casual workers inherited from Diamond Bank which it acquired recently. Staff rationalisation is usually a consequence of mergers and acquisition. To continue to hold to the notion of staff layoff, therefore, is to continue to dwell on fiction, not fact.
Even with the intervention of CBN on staff layoffs, the impact of covid-19 on businesses cannot be ignored. Some Nigerian corporates including media houses have served notices to staff of inevitable layoff. The biggest and profitable global conglomerates have furloughed staff, some embarking on outright sack. General Motors, Scandinavian Airlines (SAS), Air Canada, Marriot (the world’s largest hotel conglomerate), Tesla (the automobile maker) have furloughed staff in thousands. The sombre song is same in South Africa and other parts of Africa, Asia and Europe. Note that most of these corporates also donated for the cause of Covid-19 in their respective countries. Commercial ventures are no charities. They mind the bottom-line.
Singling out Wigwe and his bank for purloining on a false premise of staff layoff is a show of ingratitude to a man of immense goodwill and a corporate citizen that has a history of public good. The Malaria to Zero initiative, Access Lagos Marathon, the “W” Initiative which seeks to broaden women participation in entrepreneurship, the UNICEF Charity Shield Polo Tournament 2016, and Health Awareness Programs focusing on awareness and sensitization on: Sickle Cell, Diabetes, HIV/AIDS, Cancer, Obstetric Fistula amongst other health-related challenges are a few of the many public-good ventures undertaken by the bank. Wigwe and his bank deserve garland, not guillotine.
- Ugbechie writes from Abuja
Central Bank of Nigeria (CBN) has issued a fresh advisory warning the public about the persistent activities of fraudsters peddling fictitious contracts, loans, grants and intervention funds under the guise of affiliation with the apex bank.
This is aimed at protecting Nigerians from financial fraud.
The advisory, signed by Mrs Hakama Sidi-Ali, acting director, Corporate Communications, noted that despite an earlier advisory issued on November 18, 2024, these criminal elements continue to exploit unsuspecting individuals with fake offers falsely attributed to the CBN.
The apex bank has once again disclaimed any association with such claims, describing them as entirely fraudulent and misleading.
“The Central Bank of Nigeria has not authorised, licensed, or appointed any individual, group, or organisation to act on its behalf in offering contracts or financial benefits to the public,” the statement clarified.
According to the CBN, it does not engage in unsolicited communications, via emails, phone calls, SMS, WhatsApp or any social media platforms, to award contracts or disburse funds. It also stressed that the bank does not request payments or fees in exchange for any financial service or opportunity.
The apex bank urged the public to remain vigilant and to immediately report any suspicious approaches to law enforcement agencies or the nearest CBN branch.
“The Central Bank remains committed to safeguarding the financial interests of the Nigerian public and continues to work closely with security agencies to investigate and curb fraudulent activities,” the statement added.
This advisory, the CBN spokesperson noted, comes as part of the regulator’s wider mandate to ensure transparency, financial integrity and public trust in Nigeria’s financial system.
Securities and Exchange Commission (SEC) has ramped up its fight against Ponzi schemes in Nigeria, vowing to take decisive action against illegal fund operators while educating the public to prevent further victimisation.
At an awareness campaign held in Abuja, the SEC emphasized its commitment to saturating public spaces with information about illegal investment schemes before enforcing the law on perpetrators.
Speaking at the event, Ms Frana Chukwuogor, executive commissioner Legal and Enforcement, Securities and Exchange Commission, warned of the dangers of patronising illegal fund operators known as Ponzi schemes.
She said that the Commission deemed it crucial to sensitize traders, empowering them to make informed decisions when approached with investment requests.
She explained that the campaign is a proactive step to combat the surge in fraudulent investment schemes in Nigeria, aligning with the Commission’s broader strategy to educate the public about Ponzi scheme risks and unregistered investment platforms before enforcing regulatory action.
“Our approach is simple but firm. We are not just a regulator that barks and does not bite. We believe in engaging, enlightening, and empowering the Nigerian people before enforcing the law. We will sensitize before barking and biting,” she stated.
She explained that too many Nigerians, especially those at the grassroots, fall victim to Ponzi schemes due to lack of information or false promises of quick, unrealistic returns, emphasizing that many of these schemes are not registered or regulated by the SEC, making them dangerous and illegal.
“We have seen people lose their life savings, their businesses, and their peace of mind.
That is why we are taking this message to the markets, motor parks, online platforms, anywhere Nigerians are making financial decisions. Prevention through education is our first line of defense,” she added.
Mr Abdusalam Khalid, head of Enforcement Department, Securities and Exchange Commission, warned that while education is the first step, it will not hesitate to prosecute illegal operators who refuse to cease their fraudulent activities
He urged the public to verify all investment opportunities through official channels and report suspicious activities through the SEC helpline.
Some bank users in Abuja have declared they will opt for electronic mail alerts from their banks to cut costs and reduce charges on their accounts.
Some of them who spoke to the News Agency of Nigeria (NAN) on Sunday said they would deactivate the Short Message Services transaction alert linked to their accounts.
Mrs Dorathy Azinge, a customer of GTCO, described the increase in SMS charges as exploitative.
Azinge said that in spite of various transaction charges debited from her bank account on a daily basis, the bank still increased SMS charges.
”This move of increasing SMS charges is very exploitative even though they cited telecommunication charge.
”What about all the numerous unwarranted debits that I get from my account, and they are using telecommunication increase as yardstick to increase theirs.
”GT will remove different charges from my account until they give me minus balance,” she said.
Another customer, Ms Elizabeth Abu, said she would visit her bank to opt for her transaction alerts to be sent to only her e-mail address.
Abu who complained about the reduction in her capitalised interest on her account, said the numerous debits were becoming frustrating.
” It does not make sense for the bank to charge me for a transaction I did and also charge me for the alert they sent.
” It means that customers are the ones paying heavily for all these services.
” These charges are reflecting on the profits declared by these banks, and we are the ones paying for this,” she said.
Mr Clement Arubu, a customer with First HoldCo Plc, said he received various transaction debit alerts from his bank totalling N1, 050 monthly.
Arubu said the debits were huge, especially when calculated between 10,000 customers of the bank.
” Most customers receive these alerts and neglect them because to them, the money is small but when you debit the same money from about 10,000 customers then, you can be sure that the money is huge,” he said.
Mrs Catherine Itoha,, said a bank had yet to reverse over N20,000 debited from her account through various failed Point of Sale transaction since about 11 months.
Itoha urged some banks and their staff to adopt principles of fair practice in handling their customers.
” Customers are the reason why banks are in existence so, we deserve to be treated fairly.
”GTB debited me in about four different transactions that I did but up till now, they did not reverse any of these monies.
”I visited the bank, filled forms, spoke to their staff personally but still the issue was not resolved since last year.
”If this money did not go to a staff, it means it is part of their profit,” she alleged.
Mrs Esther Arthur, a Fidelity Bank customer alleged that some of the banks were making profits from charges on customers for their transactions.
Arthur described the situation as sad and frustrating, recounting,”I withdrew N10,000 from a First Bank Automated Teller Machine and the machine showed me that I will be charged N100 because it wasn’t my bank.
”When I finished the transaction, to my greatest surprise an alert came into my phone and when I checked it, it was an alert of N630.00 against the N100 on-site ATM charges that the Central Bank of Nigeria instituted.
”This is so sad,” she said.
Mr Augustine Ode, a Zenith Bank customer, appealed to the CBN to check excesses of some banks that were allegedly defrauding customers.
The News Agency of Nigeria (NAN) reports that GTCO had informed its customers of the SMS transaction alert fee increase from N4 to N6 per message.
The bank had said that the adjustment was due to a recent increase in telecom rates.
Credit: NAN
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