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Airtel Africa Partners MoneyGram for Quick Money Access Across Africa

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Airtel Africa’s partnership with MoneyGram, announced on August 21st, is supposed to provide millions of users across the continent with a quick way to receive money.

Airtel Africa Partners MoneyGram for Quick Money Access Across Africa

Airtel Africa is well known as a provider of telecommunications and mobile money, available in 14 African countries (primarily in East, Central, and West Africa).

In March last year, the company had over 99 million subscribers, 19 million of which use a mobile payment app called Airtel Money The great appeal of Airtel Money, in addition to its national and international money services, is their offer of very cheap data plans in Nigeria.

Speaking about the new partnership, Raghunath Mandava, CEO of Airtel Africa, said: “We are delighted to work with MoneyGram to provide millions of customers with fast, secure, and convenient options to receive and send money as well as access their funds from a vast distribution of exclusive kiosks, agents and branches at their convenience.”

He also added: “This is a significant step forward in our ambition to transform lives through greater financial inclusion and empowerment across the continent. Maximizing access to global remittances is a key part of this – even more so given the disruption and economic hardship faced by many because of the COVID-19 pandemic.”

This partnership is just one step in the company’s journey. Airtel Africa also closed a deal with Standard Chartered Bank in order to allow its clients to make online deposits and withdrawals from the bank in real-time as well as internationally receive money to their wallet and access their savings, in addition to other features.

Last year, they also partnered up with a payment and foreign exchange services firm Ecobank and Finablr – a pan-African banking giant.

On the other hand, MoneyGram International is a global remittance company based in the USA.

They specialize in cross-border peer-to-peer payments and money transfers and are the second-biggest provider of these services in the world.

When it comes to the Airtel deal, John Gely, head of MoneyGram Africa said: “This partnership with Airtel will enable millions of consumers instant access to our global platform to receive money from over 200 countries and territories without having to even step outside.”

Gely added: “We’re excited about how this customer-centric partnership with Airtel will expand our mobile wallet capabilities, build upon our strong momentum in Africa, and further accelerate our digital growth across the globe.”

MoneyGram already has similar arrangements with Safaricom, which allows Tanzanian and Kenyan users to access the platform, as well as with Zimbabwe’s Ecocash and various providers in Ghana, such as Vodafone Cash, Airtel Tigo Money, and MTN MoMo.

There was also talk of Western Union approaching MoneyGram and proposing a takeover deal but, so far, it looks like nothing came of it.

Furthermore, the company is relying on blockchain and its decentralized technology to make its transfers faster and more efficient. Ripple, a blockchain payments company, made a significant investment in MoneyGram and now holds around 10% of its common stocks.

The Airtel Africa/MoneyGram deal means that Airtel Money’s customers will be able to receive transfers from their friends and family through MoneyGram and put it directly into their mobile wallets.

The money will be available instantly and can be used for a variety of purposes, from paying the utility bills to transferring it to other individuals.

Seeing as how the coronavirus pandemic encouraged people to replace cash with various digital payment apps, it’s no wonder that there is more and more use of this method in e-commerce, mobile banking, and mobile gambling industries.

Being somewhat of a data security freak, the stamp of approval from the online gambling industry means a lot.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

E-Financial

Kekere-Ekun, CJN Blames Reliance on Telecom Services for Online Banking Glitches

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Kudirat Kekere-Ekun, chief Justice of Nigeria and chairman of the Board of Governors, National Judicial Institute Justice has blamed telecommunications companies for the glitches experienced in the country’s banking sector.

Kekere-Ekun, CJN Blames Reliance on Telecom Services for Online Banking Glitches

Kudirat Kekere-Ekun, chief Justice of Nigeria

Kekere-Ekun said this in her keynote address at the 2024 National Workshop for Justice and Judges on Legal Issues in Telecommunications with the theme, ‘The Role of the Judiciary in Accelerating Digital Transformation in Nigeria.’

The blame on telcos comes in the wake of multiple glitches in online services. On August 14, 2024, customers reported that the Guaranty Trust Bank (GTBank) website was down, leading to speculation that it had been cloned and customer data intercepted.

The CJN said, “I will like to quickly bring our attention to two issues which I consider to be pivotal and which revolve around cyber security and the attendant challenges of exploring the digital space.

“The first is the increased risk of the personal data of consumers being misused or compromised by unscrupulous persons, thus necessitating the need for improved strategies and innovation for consumer protection in the telecommunications sector.

“Also, worth noting are deficiencies in the Banking Sector and which are attributable to reliance on digital services provided by the Telecommunications Sector. There is for instance the major challenge posed by electronically backed transactions which is commonplace in the Banking Sector.”

The CJN said these glitches have led to several issues including hacking of online banking platforms as well as banks being compromised.

“Concerns in this regard include the spate of customers whose online banking platforms have been hacked, as well as banks being compromised due to technological glitches not factored into their day-to-day operations. Consequently, these and several other challenges have resulted in a number of disputes which frequently require adjudication,” she said.

Kekere-Ekun said the deployment of technology in telecommunications plays a pivotal role in the advancement economic system of any country.

She, however, said there is a need to proffer solutions to legal issues arising from digital services provided by the telecommunications sector.

“It is also my expectation that the forum will equip Judicial Officers with the technical skills required for adjudicating disputes arising from the sector and keep them abreast with global standards and best practices,” she added.


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Ecobank Serves Customers Notice of Planned Service Disruption

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Ecobank Nigeria has alerted its customers to an upcoming brief service disruption due to scheduled system maintenance on its card services.

Ecobank Serves Customers Notice of Planned Service Disruption

The maintenance is set to occur from 11:00 p.m. on Thursday, November 7, 2024, until 1:00 a.m. on Friday, November 8, 2024.

In a notification to customers, the bank explained that during the maintenance window, cardholders might experience intermittent issues when using Ecobank cards on other banks’ channels.

However, the bank said all its specific channels, including ATMs and POS terminals, will remain operational.

Additionally, other digital platforms—such as the Ecobank Mobile App, USSD *326#, Ecobank Online, Omni Lite, and Omni Plus—will be fully accessible throughout the maintenance period.

The bank expressed apologies for any inconvenience, reaffirming its commitment to providing seamless banking experiences across Africa.

 

 

 

 

 

 

 


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Zenith Bank Commends Customers After Successfully Unveiling Upgraded Enhanced Tech infrastructure

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Zenith Bank Plc has announced that it now boasts the best technology infrastructure in the banking industry, positioning itself to provide an exceptional customer experience and superior service delivery moving forward. This upgrade follows a recent comprehensive technology enhancement.

The bank expressed its heartfelt gratitude to customers for their support and patience throughout the upgrade process, while also extending apologies for any inconveniences experienced during this time.

This announcement was made in a social media post on Wednesday, signed by Dame Dr. Adaora Umeoji, OON, the Group Managing Director/CEO.

In her message, the GMD/CEO emphasized the bank’s commitment to delivering an unparalleled service experience, stating, “We undertook this upgrade to ensure we can offer our customers the best possible service.”

Umeoji pledged that Zenith Bank will continue to innovate, ensuring that customer needs are met swiftly, safely, and conveniently.

The post read in part: “On behalf of the Board, Management, and Staff of Zenith Bank PLC, I would like to thank you for your patience and support during our IT infrastructure migration to a new and more robust operating system.

“We are truly grateful for the trust and confidence you have placed in us. The primary reason for undertaking this extensive endeavor was to better position Zenith Bank PLC for improved service delivery to all our valued customers and to create memorable banking experiences at all our touchpoints.

“While I regret the inconveniences and challenges you faced during and immediately after our migration, I am pleased to inform you that Zenith Bank PLC now has the best technology infrastructure in the industry. We are committed to ensuring you experience superior service delivery going forward.

“Rest assured, you remain our top priority, and Zenith Bank will continue to innovate and offer value-added products and services to meet all your banking needs quickly, safely, and conveniently.”


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