Airtel Reaffirms Commitment to Exceptional Customer Experience

Airtel Nigeria has reiterated its commitment to a vision to deliver value that will ensure winning customers for life smartly.

Segun Ogunsanya, managing director and chief executive officer, made the remark while speaking through a Director at Airtel at the recent IBM Business 2016 Connect Conference in Lagos.

He noted that the telco has invested in robust IT platforms to deliver bespoke experience to telecoms consumers.

He added that the company’s focus in delivering exceptional customer experience, via reliable world class IT platforms, is consistent with the telco’s vision of becoming the operator of first choice in mobile Internet.

The IBM conference with the theme, “A New Era of Thinking,” featured presentations on cloud based services and cognitive IT experience.

A panel with representatives drawn from government, health, banking, telecoms, and oil and gas sectors also discussed the relevance of cognitive IT intelligence and business analytics to customer experience.