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Airtel Trains Niger Delta Youths on Mobile Phone Repairs

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Segun Ogunsanya, CEO, Airtel Nigeria

 

Airtel Nigeria, has taken another huge step towards youth development in Nigeria by creating an empowerment initiative aimed at providing the youths with practical knowledge in mobile phone repairs.

The Basic Mobile Phone Repair Module (BMPRM) offers a two-week certificate course, which equips participants with fundamental knowledge of mobile phone repairs.

The initiative, which is organized by Airtel Nigeria and facilitated by experts in phone repairs, is also designed to empower participants to become Small and Medium Enterprise (SME) owners.

The first session was held in Port Harcourt with 40 participants and according to the Telco, the inaugural phase of the programme has been scheduled to cover another 100 youths drawn from Bayelsa, Edo and Delta States.

 Upon completion of the training, the participants will be set up as APRP operators, Data and SIM selling outlets and SIM Swap agents among a host of other opportunities.

Speaking on the initiative, Mr. Segun Ogunsanya, chief executive officer and managing director, Airtel Nigeria, noted that Airtel came up with the idea in line with its vision to encourage Small and Medium Enterprises (SMEs) in Nigeria and also to empower hundreds of youths through the programme.

“As more mobile devices are coming into the Nigerian market, there is growing demand for technicians who can repair phones and other mobile devices. We also appreciate the fact that millions of young people need to engage in productive ventures that can guarantee them stable income.

“This training is part of our plans to start building a crop of SME businesses that will spin off our core business and also bring Airtel closer to our customers. It is a platform which will assist our youths to channel their energy in the right direction. At Airtel, it is our commitment to empower Nigerian youths and provide the necessary support to develop the talent in them,” said Mr. Godfrey Efeurhobo, who represented Ogunsanya.

He also mentioned that the programme has been designed in a way to allow young people both male and female who are interested in learning the skills enroll, adding that it attracts no financial implications for the participants.

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NCC puts VAS Market Worth In Nigeria at N79Bn

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The Value Added Service (VAS) market is valued at N79billion ($220 million), the Nigerian Communications Commission (NCC) has disclosed.

Mr Efosa Idehen, the commission’s Director of Compliance Monitoring and Enforcement, made this known during the 2nd Value Added Service (VAS) Stakeholders Forum on Tuesday in Lagos.

Idehen said that VAS was an important component of the Nigerian telecommunications ecosystem necessary for optimising the benefits of telecommunication services to consumers.

He added that VAS was non-core service beyond standard voice calls, SMS and data products.

According to him, VAS enables mobile network operators to develop additional revenue streams and can be used in any service industry for services available at little or no cost to promote their primary business

“The Nigeria VAS market, which is presently valued at about N79 billion ($220 million) is estimated to grow to about $500 million in 2021.

“The recent reform the commission embarks on in the VAS segment of the market is a further recognition of significant role of VAS in the entire telecommunications ecosystem,” he said.

The director said that like every service, there were both positive and negative impact of VAS on consumers but the positives far outweighed the negatives.

He said that the commission therefore deemed it fit to find a balance between enabling the opportunities that the VAS providers offered to consumers while at the same time mitigating the challenges or inconvenience they could constitute to other consumers.

According to him, in finding a balance, service providers are licensed by the commission and are allowed to operate and provide value added services to consumers.

He added that “consumers are empowered through the Do Not Disturb (DND) facility to choose whether to allow or block access to these services on a full or partial basis.

”Consumers have been at the receiving end of unsolicited messages, fraudulent deduction of consumers’ credit for VAS not subscribed for, among others.

”And subscribers are asking if what the telecommunications companies and their third parties are adding is ‘value’ or ‘pain’ services,” he said.

Idehen said that with that in mind, NCC introduced the DND number 2442, which empowered consumers to block all unsolicited messages and VAS services.

He said that the commission issued a direction requesting that network providers should ensure that information on the DND service be disseminated after every revenue generating activity via the End of Call Notification (EOCN).

The director said that the EOCN would run for the period not less than 45 days and within the hours of 8am to 8pm daily from the receipt of the latest letter on the subject.

He said that the operators were also admonished to deploy this information through all their channels of communications.

The channels of communications include websites, social media platforms, bill boards, flash messages, text messages, Interactive Voice Response platform, radio jingles, newspapers advertisements and television commercials.

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NCC Sets Up Service Level Agreements for Opertaors

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Nigerian Communications Commission (NCC) has commenced the review of its customer Service Level Agreements (SLAs) for the resolution of consumer complaints and escalations to Service Providers.

 

This measure is designed to ensure faster and more effective resolution of consumer complaints in the telecoms industry and improve overall consumer experience on all telecoms networks.

 

The review will be carried out by a joint NCC-Industry Working Committee which the Commission has set up so as to ensure robust Stakeholder participation in the exercise, and in furtherance of its consultative approach to rule-making.

 

Speaking during the inauguration of the NCC component of Working Committee, at the Commission’s headquarters in Abuja, Mr. Sunday Dare, executive commissioner, Stakeholder Management (ECSM) of NCC, reemphasized the Commission’s uncompromising commitment to ensuring superior consumer experience on all telecoms platforms.

 

He noted that as a consumer-centric telecoms regulator, the NCC believes that effective and timely resolution of consumer complaints as fundamental elements of consumer protection, pointing out that these are also fundamental statutory obligations of the Commission as detailed in Sections 4 and 105 of the Nigerian Communications Act (NCA), 2003; the Quality of Service Regulations 2013, the Consumer Code of Practice Regulations, 2007 and other similar instruments.

 

Dare, therefore charged the Committee to ensure that reviewed SLAs entrench the Commission’s consumer-centric focus, whilst also taking due cognizance of the relevant ecosystem, technology and other factors affecting QoS.

 

It would be recalled that the NCC had met with service providers and ALTON, the umbrella industry organisation in Lagos on the 26th of September, 2018 to discuss ways of enhancing the speed and quality of complaints resolution.

 

At that meeting, the Commission had expressed its strong displeasure about delays in complaints resolution, while operators pointed to the need to review some of the SLAs to reflect developments in technology and other factors impacting performance.

 

The meeting therefore resolved to establish a joint NCC-industry Working Committee to study the matter and make recommendations which the Commission will take into consideration in setting out new complaints resolution SLAs for the industry.

 

Dare noted that the NCC component of the Working Committee comprised of subject-matter experts drawn from the various departments of the Commission.

 

He therefore charged them to bring their expertise to bear in developing to SLAs and KPIs which will deliver enhanced consumer experience (CX) and superior Quality of Service (QoS) for telecom consumers on all networks in Nigeria.

 

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Glo Subscribers to Win N4.8m in Online Talent Contest

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Yuletide promises to be exciting as telecommunications giant, Globacom, unveils an online talent competition in which creative subscribers stand to win a total of N4.8 million in cash prizes.

“As part of our celebration of the festive season, we are offering our subscribers the chance to break the internet with excitement in 60 seconds. Just for uploading a video of themselves doing what they enjoy doing, they stand a chance of winning fantastic cash prizes in the competition,” Globacom enthused in a press statement released from its Lagos Corporate Head Office.

Tagged GLOIN60SECONDS, the competition which is already garnering rave reviews as the biggest online talent engagement, will run via social media platforms including Facebook, Instagram and Twitter.

Participants are expected to  upload a one-minute music, dance, comedy, poetry or any other creative ability video of themselves showcasing their talents on their social media accounts such as Facebook, Instagram or Twitter and hashtag it on #GLOIN60SECONDS .

They will subsequently be expected to follow Glo on any of the company’s social media pages @Globacomlimited on Instagram, @Gloworld on Twitter and Gloworld on Facebook record and upload the video and register online for the campaign which will run for 8 weeks from December 10, 2018, to February 3, 2019.

Globacom said that participants could upload as many videos as possible per week, but that the videos would only be eligible for weekly prizes in the week uploaded. “To be eligible for prizes in other weeks, they could upload as many videos every week. However, these videos will be eligible for Grand Finale entry.”

According to the network, seven lucky contestants with the highest video likes will win 50,000 each every week, making a total of 56 winners followed by the grand finale in which N200, 000 consolation prizes will be presented to 5 runners-up. A grand prize of 1 million naira will also be won by the overall winner.

Globacom added that “Glo in 60 seconds is, therefore, meant to engage, showcase budding talents and reward young creative people in Nigeria’s social media space.

“We call on young talented Nigerians to make optimum use of this opportunity, follow Glo on any of the social media pages, upload their video, register and get their friends and family members to like the video and they could win N50, 000, N200, 000 or even the grand prize of N1m.”

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