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ATM Overshadows BVN as Most Visible Proceed of Banking Reforms- Survey

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A survey has revealed that Automated-Teller-Machine (ATM) remains the all-time visible proceed of the banking sector reforms to Nigerians, knocking-off the recently introduced Biometric Verification Number (BVN).

A poll commissioned by BusinessDay Media and conducted by NOIPolls Limited in April 2015 revealed that 91% Nigerians see the introduction of the ATM as the most significant reform in the banking sector over the last decade and this is the same across all the geo-political zones and age groups.

The introduction of the NUBAN number (44%); internet banking (42%), Point of Sale-POS (32 percent) and Mobile Money Services (23%), were also mentioned as key banking sector reformation changes.

The least mentioned was the bank verification number (BVN) (2%), which was introduced in February 2014, by the Central bank of Nigeria (CBN) as part of its cashless policy to capture customers’ data, give every customer in the Nigerian banking system a unique identification number that can be verified across all banks in Nigeria and check fraud in the banking system.

This finding therefore suggests the need for more rapid awareness creation on the BVN to Nigerians given the close deadline for registration in June 30 2015.

More findings from the poll revealed that ATM services are the most used form of electronic banking services as indicated by majority of the respondents (68%).

This is followed by 10% of the respondents who indicated they use Mobile Money and this is mostly true for Bank customers in the South-West (19%) and South-South (17%) zones.

Respondents also indicated Point of Sale-(OS) (6%), Internet banking (6%), and Credit Card (2 %) as other electronic banking services used by customers.

Nevertheless, a considerable proportion of bank customers (18%) do not use any of these services mentioned. Nigerians in this category most likely to be senior citizens aged 60 years and above.

And, in an evaluation of critical attributes of ATM and POS as electronic banking services, respondents rated ‘Ease of Use’ and ‘Security’ of ATMs as good with a rating of 4.4 and 4.0 respectively; while rating ‘Proximity’ (3.8), ‘Reliability’ (3.8), ‘Availability’ (3.7) and ‘Resolution Time’(3.5) of ATM  above average.

Similarly, the Ease of Use/Operation of POS received a good rating, while other attributes such as; Security (3.9), Reliability (3.8), Resolution Time (3.5), Proximity (3.8) and Availability (3.7) rated above average. It is significant to note that, Ease of Operation was rated high for both the ATM and the POS while resolution time was rated lowest.

 


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E-Financial

CBN Launches New Website Today

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Central Bank of Nigeria (CBN) will today launch its newly redesigned website, www.cbn.gov.ng.

CBN Launches New Website Today

Mrs Hakama Sidi Ali, acting director, Corporate Communications, CBN, , made this known in a statement on Sunday in Lagos.

“We are pleased to announce the launch of our newly redesigned website (www.cbn.gov.ng), which will be operational on Monday, December 2, 2024.

“The redesigned website introduces a variety of new content, which encompasses a broader spectrum of information regarding the bank’s mandate.

“Additionally, the website is responsive to mobile devices, facilitating navigation across various web browsers and devices.

“The bank is grateful for the feedback provided by the public, which served as a valuable guide for our redesign endeavours,” she said.

Sidi Ali said the CBN was committed to developing and enhancing the website to facilitate communication.

“Please follow our different social media channels linked on the website’s home page for more updates,” she said.

 

 

 


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CBN to Penalize Banks for Failing to Address ATM Cash Shortages

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Central Bank of Nigeria (CBN) has warned that it will impose severe penalties on banks failing to address the ongoing cash scarcity at automated teller machines (ATMs).

Olayemi Cardoso, the CBN governor, issued the warning during the annual Bankers’ Dinner hosted by the Chartered Institute of Bankers of Nigeria (CIBN) on Friday.

The cash crunch has drawn public attention, with some Nigerians taking to X on November 13 to express frustrations over empty ATMs and reliance on point-of-sale (POS) operators. Two days later, the CBN directed banks to prioritise ATM cash disbursements and cautioned that penalties would be imposed on those enabling currency hawking.

“We also recognise the ongoing challenges with cash availability at ATMs, which disproportionately affect ordinary Nigerians,” Cardoso said. “To address this, we are conducting spot checks across deposit money banks, and we will impose penalties on underperforming institutions.”

The CBN governor announced measures to empower customers, starting December 1, 2024. “Customers are encouraged to report any difficulties with withdrawing cash from bank branches or ATMs directly to the CBN through designated phone numbers and email addresses for their respective states.

Guidelines will be distributed widely to raise public awareness. We will also urge full regulatory compliance by all stakeholders, including mobile money operators and POS agents, to promote digital transaction channels and improve service delivery.”

Cardoso reiterated that financial institutions engaging in malpractices or sabotage would face severe consequences.

“The CBN will continue to maintain a robust cash offering to meet the country’s needs, particularly during high-demand periods such as the festive season and year-end.”

On foreign exchange (FX) matters, Cardoso highlighted Nigeria’s missed opportunity for N6.2 trillion in potential revenue due to a less flexible FX regime.

“These funds could have significantly contributed to critical investments in education, healthcare, and infrastructure development,” he said.

The governor added that the apex bank is committed to rebuilding Nigeria’s economic resilience through targeted reforms. These include prioritising domestic refining capacity, promoting non-oil exports, and advancing technological innovations in the financial sector.


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CBN Governor Urges Nigerians to Stay and Rebuild Amid Economic Reforms

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Mr. Olayemi Cardoso,  Governor of the Central Bank of Nigeria (CBN) has urged Nigerians to reconsider leaving the country, popularly referred to as “Japa.”

He assured that the CBN is working toward creating an economy where everyone and every business can thrive.

Cardoso made this appeal in his keynote address at the 59th annual Bankers Dinner organized by the Chartered Institute of Bankers of Nigeria (CIBN) in Lagos.

“It is not a good idea to Japa at this stage,” he said, providing two key reasons for his stance. “One, those who may decide they are going to do that, they will sell and get rid of their assets. You’ll be doing it for cheap. Predators, who are outside looking for bargains, will come and take it and pocket it, put it in their pocket and wait for the turnaround and sell it away.”

Cardoso emphasized the importance of collective effort in rebuilding Nigeria. “Number two, you want to be part of the solution. You want to be part of the solution, and this is time that we need all hands on them. There are opportunities in the market today, which I must say, from my experience over the past year and also for the past six months, a lot of interest from the outside in what is going on in Nigeria.”

He pointed out that international investors see potential in the Nigerian market and urged citizens to take advantage of these opportunities. “In taking positions in certain assets, they see the opportunity, and we, who are here, should be part of the solution for the better things which will come.”

Acknowledging the hardship brought on by current economic reforms, Cardoso stressed that these measures are designed to address today’s challenges while securing a brighter future. “We are building an economy where every individual, every business, and every community can thrive,” he said.

He further highlighted the importance of collaboration in achieving this vision. “This vision will not be achieved by one institution alone. It requires all of us — banks, regulators, businesses, and citizens — to work together with steadfast resolve.”


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