Avaya, 21st Century Unveil Hybrid Cloud Solutions for W/Africa SMBs

Avaya, a global leader in business communications software, systems and services, announced today a strategic alliance with 21st Century Technologies to help midmarket companies in Nigeria and West Africa achieve their digital transformation objectives.

The agreement will see 21st Century Technologies provide unified communications and contact centre hybrid cloud solutions powered by Avaya IP Office to its extensive customer base across the region.

Established in 1997, 21st Century Technologies is the leading commercial data centre service provider in Nigeria, offering a range of ICT services

The company will deliver Avaya Midmarket Cloud solutions to its extensive customer base, and allowing organizations to benefit from 21st Century Technologies’ state-of-the-art infrastructure and expertise, while minimizing upfront investment and benefiting from an “opex” business model.

Based on the world-class Avaya IP Office platform, Avaya Midmarket Cloud Solutions are the only UC and CC cloud offers for midsize businesses in the market that utilize the same code base as on-premises deployments – allowing clients to protect their existing investment as they move to cloud.

Together with 21st Century Technologies’ pre and post-sales support, training and education, Avaya clients and partners will get the maximum value from their cloud investment.

As the only company specializing in complex business communications, built on open and mobile software platforms and supported by a robust underlying networking infrastructure, Avaya is uniquely positioned to help organizations of all sizes in Africa benefit from its digital transformation-as-a-service – SmartDXaaS - model.

Speaking on the Solution, Wale Ajisebutu, CEO and executive chairman, 21st Century Technologies, said, “This offering will enable us to change the provisioning and utilization of ICT solutions for companies in the Nigerian and West African market. As companies in the region grapple with economic instability, and look to do more with less, we can provide an “opex” rather than “capex” business model, minimizing their upfront investment, while delivering a 24/7, 365-day service with minimal downtime, allowing them to communicate effectively and in a cost-efficient structure.”

Also, Hatem Hariri, MD, Avaya Africa, said, “We are delighted to partner with 21st Century Technologies to help boost Nigeria and West Africa’s economy through supporting the midmarket sector – the engine room of any economy. This agreement will bring Avaya’s innovative solutions to a wider audience in the region, allowing us to grow our client footprint in the cloud market.” 

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.

Its world-class contact centre and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications.

The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.

The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.