Aviation Customer Service Line Receives 1000 Calls 3Months Post-Launch

 
The launch of the Aviation Customer Help-Line (07000111111) has created a platform for customer satisfaction in conformity with global standards, claimed the Federal Airport Authority of Nigeria (FAAN).

The Authority in statement said that, ‎over 1000 calls were received since the platform was launched, ranging from inquiries complaints, suggestions to appreciation.

‎Unlike what it used to be, Mr. Yakubu Dati, GM, Corporate Affairs at FAAN, said in the statement, where airport users must get to the airport before they could get important  information about their travels, the portal has transformed the experience.

“The new initiative  in the aviation industry enables customers to  access information from the comfort of their homes.

“Customers can now log on to the Aviation Portal (www.aviationportal.com.ng) to compare fares, check safety records of airlines, weather forecast, online aviation forum, industry news, view airline rating, book a flight and getAviation Commit update,” Dati said. 
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Airport users and the general public are encouraged to also explore this opportunity on the social media by liking Federal Ministry of Aviation on Facebook and following twitter@FederalMinistryofAviation on Twitter.

On the social media, the industry has recorded a major fan base too.

“The Aviation Ministry’s followership on the social media has gained tremendous increase, since the launch of the Passengers Service Portal on December 8, 2014.

A significant record was set within a month as Twitterfollowers increased, from 29 to 28,439 while the number of Facebook followers moved from 683 to 72,108.

This is as a result of the positive response from airport users and the general public on the need to engage the social media,  not only to communicate and receive up to date information about happenings in the industry, but also as a medium through which their grievances, inquiries, complaints and suggestions can be  channelled to the appropriate aviation authorities for swift actions and feedback,” the GM explained.