AXA Mansard Insurance plc, a member of the AXA Group and global leader in insurance and asset management, has launched the first responder service which aims to support customers whose vehicles are insured with the company whenever they are involved in road accidents.
This is in line with its commitment to enhance customer experience.
The First Responder Service was designed to provide flexible and efficient claims settlement to customers on the retail motor insurance plan right at the scene of accident and also to provide necessary assistance to the customers.
The service aims to reduce turnaround time for service delivery to customers, the company said in a statement.
With the introduction of the new service, customers will have access to trained First Responder Officers (FROs) who have been trained to perform the first responder duties.
The FROs, who are also members of staff of AXA Mansard Insurance and part of the Motor Claims Team, will provide on-the-spot assistance to the customers, assess damage to customers’ vehicles, adjust claims and initiate the claims.
Mrs. Rashidat Adebisi, divisional director, Retail Solutions, AXA Mansard Insurance, said the FRS initiative is customer-centric.
