E-Financial
Banker, Regulator Agree Chat Commerce can Radically Shift Financial Inclusion in Nigeria
Clickatell, the Chat Commerce and business messaging leader, discussed with attendees at Clickatell’s Connect Interact and Transact (CIT) annual event earlier this month how they could drive financial inclusion and reach their revenue goals by adopting Chat Commerce.
The event took place at the Radisson Blu, Anchorage in Lagos with industry experts from Clickatell, Ecobank and Central Bank of Nigeria (CBN) sharing insight and tips with an audience of business and technology leaders.
Werner Lindemann, Clickatell’s Senior Vice President of Enterprise Sales, Growth Markets, kicked off by pointing out how global brands, like Amazon and Uber, have built their entire business model on convenience commerce – where businesses find ways to deliver services and products to their customers wherever they are and at a time that works for them.
Lindemann went on to share that the best way to reach customers where they are is on their phone. However, he said apps have a very limited shelf life, saying the average customer regularly uses just five apps on their phone.
He advised instead of focusing on building apps, brands should be looking to leverage the power of chat, especially since WhatsApp is the most used social media platform in Nigeria. What’s more, when combined with USSD, companies will be able to reach almost every person in the country.
The power of Chat Commerce is especially relevant for the Nigerian banking industry and Lindemann shared that banks can now onboard new clients and conduct Know Your Customer (KYC) standards using chat, meaning banks can serve customers anywhere in the country, in real time.
Lindemann shared other use cases where Clickatell had radically changed how Southern African businesses engaged with their customers, these included:
- How a national retailer was able to cut their broadsheet print production and distribution from 5 Dollars to just 3 cents
- How that retailer now has a 40% to 70% engagement rate on their product specials using WhatsApp, compared to 3% on SMS
- How a national retailer now uses WhatsApp to enable self-service for their loyalty programme and has eliminated more than 20 000 call centre calls per month to block or replace loyalty cards
- How a national healthcare chain now allows customers to order and arrange collection of their chronic medication at their nearest outlet, no matter where they are in the country
- How a Southern African low-cost airline allows travellers to check in and receive their boarding pass on the WhatsApp channel
An engaging panel discussion followed the keynote, introduced by Clickatell’s West Africa Managing Director, Samson Isa and facilitated by Uzo Nwani, Commercial Director of Clickatell.
Opening the discussion, panelists highlighted how their organization had used technology to boost inclusivity. For CBN, this was achieved by its introduction of the eNaira digital currency.
For Ecobank, its move to offer a WhatsApp channel allowed them to reach their customers more easily. And for Clickatell, it has been the company’s drive to help banks in Africa improve their reach by moving to the more ubiquitous chat channel.
“One out of three Nigerians are financially excluded. Therefore the work we have done with Clickatell on the eNaira USSD channel is so exciting. We are also looking to the eNaira to lower the costs of remittances as well as bring down the high costs of cash management.
“We believe the eNaira will drive inclusive growth and make the Central Bank, as an institution, much more effective in carrying out its mandate,” said Stephen Ambore, Assistant Director, CBN.
Osahon Akpata, Group Head of Consumer Payments at Ecobank shared the power of mobile with the audience.
“Across 33 countries, Ecobank Group processed $5.1 billion through our mobile app in 2021 and we built an agency banking network of 110,000 agents, leveraging the ubiquity of mobile devices. While Chat Commerce is still in its infancy for us, we are scaling up the platform for better customer service.
“We have integrated artificial intelligence into our chatbot, Rafiki, to help solve customer queries quicker and seamlessly. We also have customers using the chat channel for transactions and we plan on expanding its use to product information as well. People are already on these chat platforms, and we aim to serve them with payments where they are,” he said.
Akpata went on to share that being able to generate QR codes on the WhatsApp channel, make transfers and buy airtime have all been met with great enthusiasm by Ecobank customers, adding that chat will be a key part of the bank’s drive to reach its target of 100 million customers.
CBN will also be looking to chat to connect with people in Nigeria further in the future.
“We are looking at chat to help us deliver financial literacy and boost inclusion. When it comes to innovation, chat, including USSD, can help us reach new customers and I am excited about the future opportunities, especially at the base of the pyramid,” said Ambore.
Lindemann wrapped up the proceedings by saying: “We’ve just kicked off a project with a major bank with around 15 million active customers, and we will be building them a chat banking wallet in just six weeks.
“In my opinion, chat is allowing us to fast-forward innovation for enterprises. I believe every enterprise has a responsibility to deploy products that have a real impact on their customer and society, and to see this happen in six weeks is testament to the power of chat.”
Nigerian insurance industry has recorded a gross written premium of N1.562 trillion in the 2024 financial year. Mr Kunle Ahmed, Chairman, Nigerian Insurers Association, disclosed this during the 54th Annual General Meeting of the Nigerian Insurers Association (NIA) in Lagos.
Ahmed said that this represented a 56 per cent increase over the N1.003 trillion generated in 2023.
According to him, the industry’s total assets rose to N3.9 trillion, a 46.1 per cent increase from N2.67 trillion in 2023.
He said: “The Nigerian insurance industry in 2024 experienced notable developments, shaped by regulatory changes, economic conditions, and evolving market dynamics. “Available data indicated robust growth in gross premiums.
The industry reported a gross written premium of N1.562 trillion, a 56 per cent increase over the N1.003 trillion recorded in 2023. “Non-life business accounted for N1.1 trillion, while life business generated N470 billion.
“The industry’s total assets expanded significantly to N3.9 trillion, a 46.1 per cent rise from N2.67 trillion in 2023. “Market capitalisation also grew substantially, reaching N1.2 trillion, a 41 per cent increase from N850 billion in 2022.”
Ahmed further disclosed that the net claims paid by the industry stood at N622 billion, with the non-life segment accounting for N437 billion and the life segment for N185 billion.
He said within the non-life sector, fire, oil and gas insurance lines were key drivers of revenue growth, with all non-life products demonstrating strong quarter-on-quarter increases.
Ahead of the Africa Social Impact Summit (ASIS) 2025, scheduled for July 10 and 11 in Lagos, co-conveners Sterling One Foundation and the United Nations in Nigeria held a high-level press briefing at the United Nations House in Abuja.
L–R: Mohamed Malick Fall, Assistant Secretary-General and United Nations Resident and Humanitarian Coordinator in Nigeria; Olapeju Ibekwe, CEO, Sterling One Foundation; and Abubakar Sulieman, MD/CEO, Sterling Bank, at the recently held Africa Social Impact Summit 2025 World Press Conference at the United Nations House, Abuja.
The event brought together development partners, policymakers, and the media to outline expectations for the upcoming summit and reflect on Africa’s role in defining local responses to global challenges.
Since its launch in 2022, ASIS has grown into a key platform for regional development collaboration. From eight founding partners, the summit now brings together over 40 institutions working across climate, healthcare, education, finance, governance, and digital inclusion. This expansion points to a growing shift: African institutions are pushing to set the agenda, not wait to be handed one.
The 2025 summit, themed “Scaling Action for the SDGs: Bold Solutions for Climate Resilience and Policy Innovation,”will focus on strengthening sub-national development, rethinking finance flows, and tackling structural inequalities through long-term investment and reform.
Speaking at the press briefing, Mohamed M. Malick Fall, Assistant Secretary-General and United Nations Resident and Humanitarian Coordinator in Nigeria, reinforced the urgency of this year’s convening.
“The climate crisis is eroding decades of development across Africa, displacing communities, disrupting education and health systems, and undermining economic stability. But lasting solutions must come from those living the impact daily.
“As co-conveners of the summit, and with this year’s theme Scaling Action: Bold Solutions for Climate Resilience and Policy Innovation, ASIS offers a platform for African institutions to lead and for global partners to respond with investment, policy reform, and serious commitment.”
In a presentation on the summit’s evolving impact, Olapeju Ibekwe, CEO, Sterling One Foundation, reflected on the summit’s trajectory:
“ASIS has never been about convening for its own sake. Each summit marks a deliberate step to mobilize capital, shift policy, and advance African-led solutions. Already, we have seen over 100 million dollars unlocked through coalition efforts.
“That scale is not accidental. It is the product of systems thinking, partnership, and a commitment to putting Africa’s priorities at the center of global development conversations.”
In his remarks, Abubakar Suleiman, MD/CEO, Sterling Bank, emphasized the private sector’s enduring role in the ASIS journey: “Sterling Bank has been a strategic partner to ASIS from the very beginning.
“As global development funding becomes more constrained, it is increasingly clear that the private sector must help drive scalable solutions.
“Our engagement with ASIS reflects a belief that impact is not a side effort but core to building resilient economies and inclusive growth.”
Other partners in the room echoed the need for bold, cross-sector investment in areas such as health systems, youth employment, education access, and digital infrastructure.
ASIS boasts a coalition of over 40 institutions that includes Afreximbank, Coca-Cola, United Nations Global Compact Network Nigeria, Sterling Bank, and other theme and technical partners, with Lagos State as the host city.
Interested participants are encouraged to register at theimpactsummit.org
Flutterwave, Africa’s leading payments technology company, has been named in the TIME100 Most Influential Companies List of 2025, marking its second appearance on the prestigious global ranking.
Previously honoured in 2021, Flutterwave joins industry giants such as Amazon, Netflix, and OpenAI in the TITANS category of the fifth-annual list, which recognizes companies driving significant global impact.
The selection process, led by TIME editors, evaluated nominees based on innovation, ambition, impact, and success, highlighting Flutterwave’s transformative role in the fintech sector.
Founded in 2016, Flutterwave has grown into a powerhouse facilitating seamless payments across Africa and beyond, empowering businesses and individuals in the digital economy.
Its solutions span critical sectors such as cross-border remittances, e-commerce, travel, payroll, and hospitality.
The company’s 2021 TIME100 recognition followed its impactful campaign to help businesses pivot online during the COVID-19 pandemic.
This year’s inclusion underscores Flutterwave’s sustained influence, with its technology now reaching over 34 African countries and expanding into new markets such as Bahrain, Turkey, and Saudi Arabia, supporting a leading global ride-hailing company’s operations.
Flutterwave’s flagship remittance product, SendApp by Flutterwave, has gained significant traction in the US, UK, and EU, offering faster and more affordable money transfers for the African diaspora.
In 2024, the company secured 20 additional licenses in the US, bringing its total to 34 and achieving near-complete coverage through strategic partnerships.
Flutterwave’s focus on profitability and market expansion, coupled with a strengthened executive team, has fuelled its growth, with nearly half of its customers receiving payments in new markets last year.
Olugbenga Agboola, founder and CEO, Flutterwave, expressed pride in the recognition, stating, “Being recognized by TIME once again is a true honour. It’s a testament to our team’s incredible work. We’re shaping Africa’s financial future and connecting the continent to the world.”
The accolade follows other recent honours, including topping Fast Company’s 2024 Most Innovative Companies list for Europe, the Middle East, and Africa, and earning a second consecutive ranking in the FXC Top 100 Cross-Border Payment Companies.
The TIME100 listing solidifies Flutterwave’s position as a global fintech leader, bridging Africa to the world through innovative payment solutions.
As the company continues to expand its reach and refine its growth strategy, its influence in transforming the financial landscape remains undeniable, setting a benchmark for innovation and connectivity in the digital economy.
INTERPOL Report Shows Cybercrime is West, East African Most Dominant Security Concern
Nigeria’s BNPL Market is Projected to Value @ $2.6B by 2030
NIA Puts Industry Written Premium @ N1.5trn in 2024
V-Malaysia 2025: QNET Strengthens Global Network with Landmark 5-Day Event
Instagram Safety Tools Every Parent Should Know About
E-Business3 days agoAfCFTA Positions Africa to Tap into $712bn Digital Trade Market by 2035
E-Financial3 days agoFidelity Bank Clears the Air: MD Not Linked to Woobs Case
General News3 days agoSEC Advocates for Advanced Financial Inclusion by 2030
E-Business3 days agoNFIU Credits AML/CFT Reforms behind Nigeria’s Nears Exit from FATF Greylist
General News2 days agoAfDB Cuts Nigeria’s Growth Projection to 3.2%
E-Financial2 days agoFlutterwave Named in 2025 TIME100 Most Influential Companies List
Broadcasting3 days agoMultiChoice Nigeria Slashes Decoder Price by 50 Percent, Offers Free Upgrades
E-Financial3 days agoKeystone Bank, Enterprise Devt Centre Sign MoU To Empower SMEs ln Nigeria