The BulkPost Venture, an arm of the Nigeria Postal Service (NIPOST) is planning a-day Customer Forum to address critical issues affecting mails delivery and customer awareness
BulkPost normally pick a date during the year to appreciate her customers, however, Mike Umo, general manager of the Venture told Nigeria CommunicationsWeek that the “It is a Forum where customers assess us based on our performances-the strengths and weaknesses. Thereafter, we work on the views expressed by the customers. Apart from appreciating the customers, we brief them on the expectations in the coming year.
“Actually, in the last 3 years of my stewardship here (within the 13 years of the Venture), the Forum has added value to what we do. Some of the customers count on it as period they have liberty to bare their minds on the operations.
“Through that process we know their thoughts and fashion out ways to improve on them. Some others appreciate what we are doing. That is a big marketing to us. For instance, there are members of the public, highly educated, who would ask you ‘is NIPOST still in existence? From the testimonies of these customers such questions are answered. Even some people who think they have nothing to do with NIPOST or Bulk Post get convinced that our functions are still very much relevant, even in the present techie society we live in. we will keep on enlightening them. If somebody says he does not know anything about you, it is your duty to tell them about your relevance,” he said.
On the forthcoming Forum, Umo said that the Venture will dwell largely on lecture sessions. Papers are to be delivered Malam Sanusi Lamido Sanusi, governor, Central Bank of Nigeria (CBN) and Mr. Ibrahim Lamorde, chairman, Economic and financial Crimes Commission (EFCC) on the topic: “Nipping in the Bud the Re-Emergence of Fraudulent Convention of Dividend Warrant: the Role of the Bank”.
“The topic is born out the desire to address some to the challenges we are having in the field. For instance, the Convention on Dividend Warrant (CDW) has been there; at a time, it was removed, all of a sudden the Convention reemerged. So we have been having challenges with different Registrars writing to us that a lot of customers are complaining they did not see their dividend warrant.
“In BulkPost we do not deliver mails. We only collect, flank and distribute them to Central Mail Processing Centers (CMPC). That is where our duties end. Whatever happens from that point we do not know. So when people started complaining we felt it is important we bring the topical issue to bear,” he explained.
The event holds at Sheraton Hotel on December 12, 2013. The GM believes that participants at the Forum will get something home; such that will expose the stakeholders to tackling challenges associated with the CDW.