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Choosing the right mix of tools for your business to sidestep silos
By Andrew Bourne, Regional Manager, Africa, Zoho Corporation
Technology silos are one of the most common barriers that organisations come across in their digital transformation journeys. Tech silos mainly crop up at a juncture when various departments within the organisation use disparate software applications that not only differ in form, look, and feel but also struggle to integrate contextually. When business-critical apps do not communicate with each other seamlessly, organisations are left battling information silos, disjointed processes, and half-baked analytics.
Investing in digital tools built on the same technology stack
Business owners and tech leaders who are intent on avoiding silos in their firm’s digital transformation journey should consider a holistic view and try appraising their software choices in the following aspects as an add-on measure:
- Beyond satisfying an exclusive departmental need, does the chosen software have the necessary integration capabilities to work with other tools and systems to create an inter-connected business tech ecosystem?
- Will the software contribute towards the three Cs—convergence, collaboration, and context, which are imperative for frictionless business processes?
An effective solution to the above is to move away from point solutions and consciously invest in a set of business solutions that are built on the same technology stack such as unified platforms, common data models, and consistent interfaces. This allows functionally distinct modules, like CRM, marketing, and finance to converge at an architectural level, facilitating powerful integrations, customizations, and capability extensions. Let’s look at a few scenarios below that portray the benefits of contextual integration.
When a CRM and a finance tool work together, a customer support executive is able to, say, access a client’s invoice history and pending product licenses directly from the CRM or Help Desk console without having to log into a secondary tool, thereby saving time. Next, an inter-connected collaboration platform that blends internal and external communications in one place, like a contextual messaging portal within the CRM tool, will allow executives to discuss a certain ticket before responding to the customer. The creative possibilities of such cross-functional integration are endless and so are the benefits, irrespective of industry type and organisation size.
Integrated solutions with a unified data repository also ensure high success rates and quality outcomes while employing modern technologies like AI, ML, and business intelligence. Uniform data sets power unified business analytics, resulting in meaningful inferences and actionable insights that help organisations future-proof their business decisions.
Additionally, the integration capabilities should also allow organizations to build custom workflows or connectors on their own with as little coding as possible to explore new value avenues in growth scaling, supply chain management, customer experience and so on.
The UX angle
This is another important angle for organisations to keep in mind during their business software decisions: the employee experience (EX) approach. Employees should be given tools that are simple to work with and offer consistent experiences across departments. The tools should also make their jobs easier, with process integration and automation and allowing for quicker cross-functional collaboration. When the tools tick all of the above, employees are much more likely to embrace the change that comes with digitalisation.
A great EX also contributes to a greater customer experience (CX). Tools that streamline communications and elevate EX allow organisations to exist as a single cohesive unit and ensure that their customers get a consistent experience. At the end of the day, a stellar customer experience is what gives an organisation the winning edge over competitors. In this digital age, an intelligent mix of business tools plays a defining role in achieving that competitive advantage.
Leveraging the power of integration for digital maturity
When it comes to business technology, invariable connectivity is vital because every organisation thrives by working as one unit. So, CTOs and business process architects should bear in mind the importance of a collaborative approach while going digital and that ‘integration rather than siloed is essential’.
For a digital transformation strategy to act as a true business enabler, it’s pivotal to choose the right set of tools that will work in harmony towards the same goal and mission, thereby reducing management complexity, simplifying the user environment, and increasing customer delight.
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Cloud Energy Solar Shines Bright with 200 Watts Street Lighting Bulb
Nigeria’s foremost indigenous Renewable Energy Company, decorated by industry partners as the most Outstanding Energy Provider, Cloud Energy Solar, living true to its appellations, is focusing its renewable energy competencies beyond the home and office.
Cloud Energy has increased its impact in street lighting with the design and production of the 200 Watts street lighting bulb.
The 200 Watts bulb consolidates the reputation of brightness and long lasting for the Cloud Energy range of energy saving bulbs, in the homes and offices.
Spurred by the abundance of the sun, the Cloud Energy Solar Company seems challenged to never let the sun set. The Managing Director of Cloud Energy, Mr. Theophilus Nweke, launching the 200 Watts bulb observed that the times are dangerous in terms of security.
Therefore, the brilliance of the street lighting will eliminate all lurking shadows from the streets and security posts. It is an answer to a call to duty for all patriots to deploy their competencies to enhance national security.
The renewable energy boss said that citizens must be prepared to make sacrifice to give Nigeria its deserved place as the giant of Africa. These sacrifices can come from the kind of opportunities that OEMs give to Nigerians. For example, Cloud Energy, a leading solar practitioner is currently offering rooftop solar panels with a flexible payment plan up to two years or more.
Property owners can now design their buildings with solar panels on the roof and keep paying long after they have completed and moved into the houses.
This flexible payment consideration, the Cloud Energy Boss explains, extends to the entire range of Cloud Energy Solar products – Energy storage products, Inverters, Batteries; Lifestyle products, Fridges, Freezers, Fans Television sets, and solar accessories.
These offers are conveyed in a campaign entitled Bridge the Energy Gap, a clear departure from the traditional way of presenting offers in the market.
The bridge has been used as a symbol to convey a sense of professional support, assistance, and partnership.
The bridge beyond meaning a make-up for a shortfall also provides a thorough fare to the energy transition, without bottlenecks. It deletes all doubts and gives a sense of certainty for a transition.to Solar.
The bridge is the fact that Cloud Energy in partnership with its finance partners offers different kinds of payment plan to ensure a done deal, in electricity, without tears.
Cloud Energy, founded in 2015 has earned respect by installing Solar and Inverter systems for discerning clients, mainly academic, research institutions and multi-nationals across the nation.
In less than a decade Cloud Energy has foot prints in the Banking and Finance sector with ATM installations; Homes and Public buildings with Solar Systems; and is a viable partner to governments through the Rural Electrification Project.
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Airtel HR Director, Adebimpe Ayo-Elias Honoured as HR Leader of the Year
The Director of Human Resources and Administration at Airtel Nigeria, Adebimpe Ayo-Elias, has been awarded as HR Leader of the Year at the 2024 HR People Magazine Awards, organized by Mapelwood Global Resource.
The award ceremony, held recently at the Lagos Oriental Hotel, celebrated the achievements of outstanding HR professionals across Nigeria who have contributed significantly to organizational success and workplace culture.
Speaking on the recognition, Carl Cruz, CEO of Airtel Nigeria, expressed immense pride in Ayo-Elias’s achievement, describing it as a milestone not only for her but also for the company.
“Adebimpe’s impact, dedication, and leadership extend well beyond Airtel, and this award is a well-deserved recognition of her influence in the HR field. We are incredibly proud of her accomplishments and look forward to her continued contributions to the industry,” he said.
Receiving the award, Adebimpe expressed gratitude for the honour, reiterating her commitment to advancing world-class HR practices within her organisation.
“I am deeply grateful for the opportunity to contribute positively to the lives of those we serve within and beyond the organization. Airtel Nigeria creates an environment that nurtures growth, encourages innovation, and prioritizes the well-being of every employee and as such, this award motivates me to continue championing these values,” she said.
This award reaffirms Airtel Nigeria’s commitment to developing and empowering talent, further establishing the company as a leading force in creating an impactful, forward-thinking workplace.
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Canada Orders TikTok to Shut Down Operations Amid National Security Concerns
Canadian government has ordered TikTok to shut down its operations within Canada, directing the social media platform to close its offices in Toronto and Vancouver.
Despite the office closures, Canadian users will continue to have access to the app itself.
The decision was announced following a national security review led by the Canadian Security Intelligence Service (CSIS). Innovation Minister François-Philippe Champagne stated that TikTok’s activities posed a threat to national security, though he declined to provide specific details.
“We came to the conclusion that these activities… would be injurious to national security,” Champagne told CBC News, underscoring the seriousness of the government’s actions.
TikTok has voiced strong opposition to the order, vowing to challenge it in court. A spokesperson for TikTok argued that the closure will lead to significant job losses and stated, “Shutting down TikTok’s Canadian offices and destroying hundreds of well-paying local jobs is not in anyone’s best interest.”
The move follows Canada’s previous restrictions on TikTok, including a ban from government-issued devices in 2023 due to privacy and security concerns.
TikTok’s parent company, ByteDance, has faced similar scrutiny from the U.S. government, which has also considered further restrictions over national security concerns.
TikTok maintains that it will continue to serve Canadian users on its platform, allowing creators to connect and businesses to operate.
However, the dispute between TikTok and Canadian authorities signals ongoing tensions between governments and the app’s China-based parent company.
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