General News
Choosing the right mix of tools for your business to sidestep silos
By Andrew Bourne, Regional Manager, Africa, Zoho Corporation
Technology silos are one of the most common barriers that organisations come across in their digital transformation journeys. Tech silos mainly crop up at a juncture when various departments within the organisation use disparate software applications that not only differ in form, look, and feel but also struggle to integrate contextually. When business-critical apps do not communicate with each other seamlessly, organisations are left battling information silos, disjointed processes, and half-baked analytics.
Investing in digital tools built on the same technology stack
Business owners and tech leaders who are intent on avoiding silos in their firm’s digital transformation journey should consider a holistic view and try appraising their software choices in the following aspects as an add-on measure:
- Beyond satisfying an exclusive departmental need, does the chosen software have the necessary integration capabilities to work with other tools and systems to create an inter-connected business tech ecosystem?
- Will the software contribute towards the three Cs—convergence, collaboration, and context, which are imperative for frictionless business processes?
An effective solution to the above is to move away from point solutions and consciously invest in a set of business solutions that are built on the same technology stack such as unified platforms, common data models, and consistent interfaces. This allows functionally distinct modules, like CRM, marketing, and finance to converge at an architectural level, facilitating powerful integrations, customizations, and capability extensions. Let’s look at a few scenarios below that portray the benefits of contextual integration.
When a CRM and a finance tool work together, a customer support executive is able to, say, access a client’s invoice history and pending product licenses directly from the CRM or Help Desk console without having to log into a secondary tool, thereby saving time. Next, an inter-connected collaboration platform that blends internal and external communications in one place, like a contextual messaging portal within the CRM tool, will allow executives to discuss a certain ticket before responding to the customer. The creative possibilities of such cross-functional integration are endless and so are the benefits, irrespective of industry type and organisation size.
Integrated solutions with a unified data repository also ensure high success rates and quality outcomes while employing modern technologies like AI, ML, and business intelligence. Uniform data sets power unified business analytics, resulting in meaningful inferences and actionable insights that help organisations future-proof their business decisions.
Additionally, the integration capabilities should also allow organizations to build custom workflows or connectors on their own with as little coding as possible to explore new value avenues in growth scaling, supply chain management, customer experience and so on.
The UX angle
This is another important angle for organisations to keep in mind during their business software decisions: the employee experience (EX) approach. Employees should be given tools that are simple to work with and offer consistent experiences across departments. The tools should also make their jobs easier, with process integration and automation and allowing for quicker cross-functional collaboration. When the tools tick all of the above, employees are much more likely to embrace the change that comes with digitalisation.
A great EX also contributes to a greater customer experience (CX). Tools that streamline communications and elevate EX allow organisations to exist as a single cohesive unit and ensure that their customers get a consistent experience. At the end of the day, a stellar customer experience is what gives an organisation the winning edge over competitors. In this digital age, an intelligent mix of business tools plays a defining role in achieving that competitive advantage.
Leveraging the power of integration for digital maturity
When it comes to business technology, invariable connectivity is vital because every organisation thrives by working as one unit. So, CTOs and business process architects should bear in mind the importance of a collaborative approach while going digital and that ‘integration rather than siloed is essential’.
For a digital transformation strategy to act as a true business enabler, it’s pivotal to choose the right set of tools that will work in harmony towards the same goal and mission, thereby reducing management complexity, simplifying the user environment, and increasing customer delight.
Nigeria has approved a fresh $500 million replenishment of the Nigeria Trust Fund (NTF) at the African Development Bank (AfDB), extending the facility for another 15 years.
President of the AfDB, Dr. Akinwumi Adesina, announced this during his opening remarks at the ongoing AfDB Annual Meetings in Abidjan as he expressed deep appreciation to President Bola Ahmed Tinubu and Vice President Kashim Shettima for their continued support.
“To President Bola Ahmed Tinubu and to Vice President Kashim Shettima, for your support over the past two years, I am profoundly grateful. Thank you for graciously approving the replenishment of the Nigeria Trust Fund for another 15 years for $500 million.”
The Nigeria Trust Fund (NTF) was set up in 1976 through an agreement between the Nigerian government and the African Development Bank Group. It’s a revolving fund that sustains itself over time and is designed to support the development of low-income African countries in need of concessional financing.
The fund can be used in a number of ways—either to co-finance projects alongside the African Development Bank and the African Development Fund (ADF) or to finance projects independently. It supports both public and private sector initiatives and can also be used to top up funding for ongoing Bank Group-backed projects.
Unlike the ADF, which allocates funds to countries, NTF resources are tied to specific projects. This allows for more flexible, needs-based support where it’s most effective.
The National Assembly has hinted that it may consider passing the harmonised tax reform bills by Tuesday, following a successful review of the troubling clauses in the proposed legislation.
This was disclosed by the Chairman of the House Committee on Finance, James Faleke, via his official X account on Sunday. Faleke is the leader of the House delegation for the bills harmonisation exercise.
He tweeted, “The conference committee set up by the House and the Senate on the Tax Reform Bills has successfully concluded its work. The joint committees thoroughly reviewed all sections and addressed the grey areas of the four bills, examining each clause strategically and resolving contentious issues.
“After an intensive deliberation that stretched through Thursday night, all day Friday, and into the early hours of Saturday, I am pleased to report that the bills are now ready for presentation to both the House and the Senate for final passage.
“I would like to especially appreciate the Senate conference committee, ably led by the Chairman of the Senate Committee on Finance, the Distinguished Senator Sani Musa, as well as all members of the Senate Conference Committee.
“I also extend heartfelt gratitude to my colleagues on the House Conference Committee, which I had the honour to lead, for their unwavering commitment to the Nigerian people. We are truly grateful for your dedication and resilience in bringing this important task to a conclusion.”
It was reported that the four tax bills were sent two weeks ago to the joint harmonisation committee made up of members of the Senate and the House of Representatives to reconcile the amendments of both Chambers before it is transmitted to President Bola Tinubu for his assent.
After announcing the passage of the bills following a majority voice vote, the Senate President, Godswill Akpabio, praised the lawmakers for their sacrifice in ensuring that the tax system in Nigeria meets an international standard.
He said, “These four executive bills seek to transform and modernise the tax system in Nigeria.”
The move came barely 24 hours after the Upper Chamber earlier cleared two of the bills before pushing the remaining legislation for consideration on Thursday.
Addressing journalists after the plenary, the Chairman of the ad hoc committee for the tax reform bills and the lawmaker representing Niger East Senatorial District, Senator Sani Musa, explained that they did their best to ensure the taxation system in Nigeria meets international standards.
Musa also disclosed that parts of the tax proceeds will be used to fight cybercrime, boost defence infrastructure, the TETfund, and aid soldiers in their efforts to restore peace and safety in the country.
Continuing, the Niger Senator explained that the senators recommended that the President needs to appoint a chairman and create an ombudsman to arbitrate and adjudicate on tax-related matters.
The legislator also harped on the need for the establishment of a tax tribunal, which he said cannot be overemphasised.
“It is not à court of record. We have looked at the issue of VAT, coĺlection of taxes, development levies, and inheritance tax, which had been expunged.
“I believe Nigerians wiĺl see something nice from this. We also commend the President for giving a level playing field to all,” he said.
E-commerce platform highlighted as a case study in applying Google’s latest Web UI primitives to enhance interactivity and performance in online shopping experiences.
Temu was featured at Google I/O 2025 as an early adopter of Google’s new Web UI primitives—a set of Web UI APIs designed to improve interactivity, performance, and responsiveness in web applications. The e-commerce platform was presented at the conference as a case study for implementing these technologies to deliver a more dynamic and engaging digital shopping experience.
Google I/O is Google’s premier annual developer conference, where the company unveils its latest products, showcases innovations across its portfolio, and shares its vision for the future of technology.
This year, the conference’s focus includes new Web UI primitives designed to simplify the development of common yet complex components—such as Carousels, Tooltips, and Drop-down menus—to create more seamless and responsive user experiences.
“Temu, the e-commerce company, has been setting the bar when it comes to applying these new primitives to their full potential,” said Paul Kinlan, Lead of Chrome Developer Relations at Google I/O 2025. “The web is becoming more stylish and responsive every single day.”
Since integrating the MPA View Transitions API, Temu has seen a 10% increase in user session duration and a 15% rise in page views, according to Paul Kinlan’s presentation. The platform has also been piloting several new APIs—including Carousels, Popover, Anchor Positioning, and Customizable Select—which have improved page performance and reduced CPU load by 10–15%, helping to lower device battery consumption and interactivity latencies. Google also highlighted its collaboration with Temu to enable next-generation capabilities for select features.
Temu has been actively adopting cutting-edge technologies to enhance customers’ digital shopping experiences. It was one of the first developers to optimize its app for the Google Pixel Fold and integrate Android’s “dialog full-screen dim” feature, earning recognition from Google. Temu is listed as an Editors’ Choice on the Google Play Store.
Since its debut in September 2022, Temu has rapidly expanded to over 90 markets worldwide, offering a diverse range of merchandise at highly competitive prices. Temu was named a top Apple-recommended app of 2024 and operates one of the most visited e-commerce websites in the world.
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