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E-Business

Cisco urges Retailers on Network System Skills ahead of Black Friday

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Cisco has urged Nigeria retailers to equip their employees with basic network system skills as Black Friday and Cyber Monday begin today.

According to Alfie Hamid, Regional Manager for Corporate Affairs for Cisco Africa, ‘Many retailers have missed empowering their own workforces with, for example, digital collaboration tools, real-time customer insights, and virtual assistance. A workforce that is armed with relevant knowledge and insights is also essential to improving the in-store customer experience, a key differentiator for bricks-and-mortar retailers over their online rivals.’

According to research from Cisco, employee productivity technologies can deliver the greatest value for increasing efficiency, optimising the checkout process and improving worker collaboration. Investments in these areas also contribute to improved shopper experiences and increased loyalty. Just 6% of retailers’ 2016 investment priorities were focused on employee productivity use cases, despite research indicating that use cases deliver the greatest return on investment for retailers; in other words, digitisation is a $187 billion (roughly R2,6 trillion) opportunity, according to Cisco.

“The key initiatives that improve employee productivity all rely on a network that understands how people interact, can be customised easily, and can control access irrespective of the device that the employee is using – all things that today’s retail employees demand,” Hamid says.

In retail, investments in workforce digitisation deliver value to operations, the labour equation, and talent retention. Since all of these support new and compelling customer experiences, digitising the workforce enables a value chain that is critical to retail success.

“A focus on technology investments that empower employees takes on a whole new meaning in Nigeria, which already struggles to overcome education and training challenges,” Hamid says. “With digitisation, companies have an opportunity to improve skills across the board in the retail industry, which will contribute hugely to the growth of the country’s economy, whether on Black Friday or throughout the year.”

 


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E-Business

NIMC to Prosecute Nigerians Printing ‘NIN Cards’, Says Only Slip is Legal

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National Identity Management Commission (NIMC) yesterday said that it has mandated security agencies to arrest and prosecute Nigerians printing what it described as ‘NIN cards’ ahead of its planned General Multipurpose Card (GMPC).

NIMC to Prosecute Nigerians Printing ‘NIN Cards’, Says Only Slip is Legal

NIMC in a statement by Kayode Adegoke, head, Corporate Communications Unit, reiterated that the NIN slip is the only legal document authorized as a means of identification.

NIMC said it has observed that “some unscrupulous individuals, cyber cafes, and organizations” are indiscriminately printing unauthorized NIN cards and charging unsuspecting members of the public exorbitant fees.

Such activities, it warned, are a direct violation of the NIMC Act No. 23 of 2007.

NIMC urged the public and organizations to refrain from printing or accepting these unauthorized cards, emphasising that they are not legally recognised.

On no account should these counterfeit NIN cards be presented as valid means of identification.

The security agencies have been notified and mandated to apprehend those involved, with offenders set to face legal consequences.

The commission reaffirmed that the only valid document for identification is the NIN slip, which must be verified before accessing services.

To address public demand, NIMC has concluded plans to launch the Improved GMPC, a multifunctional card serving as both a physical identification document and a payment card, powered by the AfriGO local payment platform.

 

 


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Unleashing Nigeria’s Business Potential: The Cloud as Catalyst for Growth

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Kehinde Ogundare, Country Head, Zoho Nigeria
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 By Kehinde Ogundare, Country Head, Zoho Nigeria

Nigeria’s entrepreneurial spirit is undeniable. Amidst a dynamic and competitive market, businesses are brimming with potential, poised to become regional and even global powerhouses. However, realising this potential requires navigating a challenging landscape—one marked by limited IT resources, complex operational hurdles, and the inertia of traditional business practices. For Nigerian businesses, the path to sustainable growth lies in digital transformation, with cloud-based technologies serving as a key enabler.

With a burgeoning middle class and a tech-savvy population, Nigeria offers fertile ground for innovation and expansion. Yet, many businesses remain tethered to manual processes, limiting their ability to scale and compete effectively. This is where cloud technology and comprehensive digital toolsets become indispensable.

The need for digital transformation

Traditional growth models lack the agility needed to keep pace with an evolving market. Manual processes lead to inefficiencies, limited data insights hinder informed decision-making, and restricted IT resources stifle innovation. To overcome these hurdles, businesses must adopt digital tools that streamline operations, automate workflows, and provide actionable insights.

Digital transformation isn’t about adopting technology for its own sake—it’s about scaling efficiently. In today’s digital economy, scaling is critical for businesses seeking to expand their market reach, remain competitive, and meet evolving customer demands. Digital tools enable businesses to amplify their impact, drive revenue growth, and optimise costs, ensuring long-term sustainability.

The power of cloud-based solutions

Cloud-based platforms eliminate the need for costly infrastructure investments, offering businesses access to cutting-edge technology on a flexible, scalable basis. By automating repetitive tasks, streamlining workflows, and enhancing productivity, these platforms free up valuable resources, allowing businesses to focus on strategy and customer engagement.

An integrated SaaS platform offers a unified ecosystem to manage all facets of a business. By providing a centralised suite of applications, it automates workflows, reduces manual data entry, and improves team collaboration. Businesses can reduce operational costs and accelerate decision-making, ultimately enabling faster expansion into new markets.

With Zoho software, the emphasis is on contextual intelligence, leveraging AI to provide genuine customer value. In a market where customer experience is paramount, Zoho’s AI-powered insights enable businesses to personalise interactions, anticipate needs, and strengthen customer relationships. Zoho’s unwavering commitment to customer privacy also ensures that businesses can leverage data responsibly, fostering trust and long-term loyalty.

A holistic approach to business growth

Zoho’s philosophy of optimising the entire technology stack—from hardware to software—ensures seamless integration and optimal performance. This holistic approach translates into better technology for Nigerian businesses, enabling them to focus on their core competencies without being weighed down by technical complexities.

For Nigerian businesses, digital transformation is no longer optional—it’s a necessity. By embracing cloud-based technology, they can overcome traditional growth barriers, scale efficiently, and unlock their full potential.

The future of Nigerian business is digital. By adopting the cloud, businesses can transform challenges into opportunities, paving the way for sustainable growth in an increasingly competitive global marketplace.


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Otti, Abia State Gov Promises Internet Access for all Abia Communities in 9 Months

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Dr. Alex Otti, governor, Abia.
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All communities in Abia State are to be connected to Internet Service within the next 9 months, according to Dr. Alex Otti, state governor.

Otti, Abia State Gov Promises Internet Access for all Abia Communities in 9 Months

All communities in Abia State are to be connected to Internet Service within the next 9 months, according to Dr. Alex Otti, state governor.

Otti stated this at the Nnamdi Azikiwe State Secretariat premises at Umuahia, the state capital, while flagging off the first phase of the Umuahia Dedicated Internet Access/Wide Area Network And Managed Network Services Project (Project), saying that it promises to re-engineer efficiency and flexibility in operations and interactions within and amongst institutions, enhance policy execution, and engender a culture of outcome-oriented competition amongst civil servants.

The Project is being handled by iPNX, a major internet service provider.

At the ceremony, Otti, said the project includes distributing high-performance digital tools, laying fibre optic cables in public institutions, and installing infrastructure for high-speed data transmission.

He added that the initiative focuses on improving leadership efficiency, empowering civil servants with digital tools, and enhancing service delivery.

Transitioning to digital platforms would streamline government processes, enable faster communication among Ministries, departments, and Areas (MDAs), and improve engagement with development partners and the global community.

The governor also announced a mandatory digital literacy requirement for civil servants, making proficiency in technology essential for career growth.

Assuring that while the government would provide training, those unwilling to embrace technology risk becoming uncompetitive in the evolving civil service structure.

Plans are underway to expand digital access across Abia, with an agreement already in place to lay fiber optic cables in Aba, Umuahia, and Ohafia.

Otti directed Mr. Gerald Ilukwe, chief information officer to ensure that within nine months, every community in Abia must have reliable network service, enabling businesses to thrive virtually.

The Governor urged the people of Abia to embrace technology as a tool for empowerment rather than a replacement for human roles as the use of technology ought to be on enhancing service delivery and economic development, as well as keeping human decision-making at the core of governance.

The commencement of the initiative marks a major milestone in Abia’s journey towards a fully digital economy.

Ilukwe, described the project as a critical foundation for a digital government, emphasising its role in modernising service delivery.

Ilukwe said Phase I of the initiative prioritises multi-tenant buildings and complexes housing multiple MDAs and assured that MDAs not included in this phase would be covered in subsequent stages.

“Even as we are rounding off this phase, we are already preparing for the next, by the end of this service year, the entire government offices in Umuahia will be interconnected on a single network,” Ilukwe said.

Mr Ejovi Aror, group managing director, ipNX, expressed gratitude to Gov. Alex Otti for the opportunity to be part of the state’s digital transformation journey.

“This partnership signals the beginning of a new chapter in the journey towards building a digitally connected, technologically advanced, and economically empowered Abia State,” Aror said.

 

 


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