Telecom
Clickatell Announces Chat 2 Pay Integration with Salesforce Commerce Cloud

Clickatell, a CPaaS innovator and Chat Commerce leader announced it has launched the integration of its industry-leading Chat 2 Pay payment solution with Salesforce Commerce Cloud the fastest path to unified commerce.
Clickatell’s integration empowers Commerce Cloud customers to achieve enhanced payment options by allowing contact center agents to trigger payment requests via a payment link in chat messages. With Chat 2 Pay, customers pay for goods and services via Salesforce Order Management by simply clicking on a link delivered through SMS or WhatsApp without requiring them to expose their personal payment information to a human agent.
Upon clicking the link, the customer is served a fully hosted checkout page where the customer can securely enter payment card details and submit the payment.
The customer receives a confirmation of the order and a receipt via a chat message, while the contact center agent is kept abreast of the payment status to complete the sale.
- Features and benefits of Chat 2 Pay include:
- Pre-built Chat 2 Pay cartridge for Salesforce Order Management
- Payment link sent via SMS or WhatsApp channels through integration of Clickatell’s Chat 2 Pay extension
- Fully hosted, responsive checkout page that collects data directly from customers and processes their payments
- Orchestration APIs that securely pass information such as MSISDN, transaction details, receipt, etc.
- Integration to Cybersource’s payment processing platform (compatible with Secure Acceptance and Unified Commerce)
- Support of both the 3D Secure 1.0 and 2.0 protocols
- Agent dashboard that displays status of the payment (e.g., link sent, payment success or error, etc.)
- Analytics delivered via integration of Clickatell’s Chat 2 Pay extension
- Tier 2 operational tools: end-point monitoring and alerts dashboard
- General cartridge management and configuration
- Comprehensive user guide and tutorial videos to enable easier setup
“Consumers are increasingly embracing chat channels for self-serve, transactional and brand engagement, and businesses can meet their customers’ purchasing and servicing expectations with Clickatell’s Chat 2 Pay payment solution,” said Jeppe Dorff, Chief Product and Technology Officer, Clickatell.
“With the power of Salesforce Commerce Cloud and Clickatell’s Chat 2 Pay, businesses can now provide consumers payments in chat easily, quickly and securely via a payment link in the chat channels that they’ve come to love, trust and use every day.”
Telecom
Telcos Plan Zero Tariff in Some Regions with Low Opex

Association of Licensed Telecommunications Operators of Nigeria (ALTON) is planning to encourage geo-political regions that grants zero charges for ‘Right of Way’ approvals as well not implementing arbitrary charges on telecommunications base stations in their regions with zero tariff.
Engr. Gbenga Adebayo, chairman, ALTON disclosed this to Nigeria CommunincationsWeek against the backdrop of incessant closure of base stations in some states.
He said that operators believe that the way out of this arbitrary charges and high cost of RoW approvals is regional tariffs.
“Operators are advocating for a regional tariff which means that geographical regions of Nigeria where cost of doing business for telecommunications operators is extremely high will attract high tariff compared to regions where there is low operating cost.
“Our advocacy of regional tariff is not based on a particular state but on regions. As at today there are regions where we have zero cost of “Right of Way” and low cost of doing business. Tariffs should reflect on operating environment. This means that national rate plan should consider high and low cost of doing business.
“If this is implemented, in a long run we could witness some regions having zero tariff because operational cost in such regions are friendly to operators,” he said.
It would be recalled that Kogi State recently shut down some operators’ base stations on account of local levies which raises the call for discriminatory tariff among geographical locations.
Telecom
AVEVA Appoints Sébastien Ory as EMEA VP Partners & Channels

AVEVA, a global leader in industrial software driving digital transformation and sustainability in industries, today announces the appointment of Sébastien Ory, 48, as EMEA VP in charge of the partner and distributor network. VP of AVEVA Southern Europe since 2022 and President of AVEVA France since 2023, Sébastien now replaces Karine Calvet while remaining President of AVEVA France.

Sébastien Ory as EMEA VP Partners & Channels, AVEVA
In this new role, he will oversee the relationships with the various stakeholders involved in the distribution of AVEVA software and will have direct responsibility for more than forty employees spread across the EMEA region. Sébastien Ory will report directly to Jesus Hernandez, the new SVP of the EMEA region, who replaces Evgeny Fedotov, now CCO of RIB.
More than 18-year career in the industry
A graduate of the Ecole Polytechnique de Paris and the Institut National de l’Aéronautique (ISAE-SupAero) in Toulouse, Sebastien Ory is an active advocate for driving sustainable progress in the industrial sector.
He began his career at France Telecom as a sales manager where he stayed for 4 years before giving a more industrial dimension to his career.
With fifteen years of experience in the industrial automation industry, Sebastien Ory has developed a strategic understanding of this field. After 10 years in Schneider Electric’s industrial automation business, he led the global industrial software business development team for Schneider Electric Software from 2015 to 2018, with a particular focus on the water, power generation, mining and food industries. During these 3 years, the introduction of new software solutions will allow Schneider Electric Software to initiate and develop significant growth areas.
7 years at AVEVA
In 2018, Sébastien joined AVEVA as Vice President of the Southeast Asia region, leading a team of 200 talents in charge of delivering cloud-based industrial analytics and AI software. In addition to the growing developing the teams he leads from the Singapore headquarters, part of his energy is devoted to establishing direct engagement with leaders of major groups in the region such as Petronas, Pertamina, PTT, Wilmar and Olam, to stimulate their digital transformation initiatives.
In 2022, he took over the leadership of AVEVA’s activities in Southern Europe, a major industrial market for the company, whose customers, world leaders in the fields of Energy, Chemicals, Agri-food, Pharmaceuticals and Water, are looking for AVEVA’s expertise to accelerate and drive their digital transformation and sustainability strategies, as well as their energy transition projects. The changes he brings to the organization of the sales team are bearing fruit and allow AVEVA to acquire new customers while consolidating key accounts. As Sebastien transitions to the role of VP EMEA Partners & Channels, Dominique Bazin becomes the new Vice President of AVEVA Southern Europe.
EMEA VP Partners & Channels: a highly strategic position within AVEVA
Sébastien now holds the position of Vice President in charge of the Partners and Channels for AVEVA in Europe, Middle East and Africa, a major market for the company. His main mission is to design and implement a strategy for the growth of indirect sales, through a network of partners and strong alliances with Digital Services Companies (DSCs), AI platform providers and independent software vendors (ISVs) whose solutions are compatible with the CONNECT platform.
Telecom
FCCPC Warns Meta: Quitting Nigeria Won’t Erase Legal Liabilities

Federal Competition and Consumer Protection Commission (FCCPC) has hit back at Meta Platforms Inc, warning the tech giant that its threat to exit Nigeria will not erase its legal responsibilities or liabilities under the Nigerian law.
Meta said earlier today, May 3, that it “may be forced to effectively shut down the Facebook and Instagram services in Nigeria in order to mitigate the risk of enforcement measures.”
Meta’s warning came after it lost a legal bid last week to overturn a ₦220 million fine imposed by the FCCPC for violations of data protection and consumer rights laws.
Reacting to Meta’s threat, FCCPC, in a statement on Saturday, May 3, described Meta’s statement as “a calculated” move aimed at “inducing negative public reaction and potentially pressuring the FCCPC to reconsider its decision.”
FCCPC said that Meta threatening to leave Nigeria does not absolve the company of liabilities for the outcome of a judicial process.
“These infringements included denying Nigerians the right to control their personal data, transferring and sharing Nigerian user data without authorisation, discriminating against Nigerian users compared to users in other jurisdictions and abusing their dominant market position by forcing unfair privacy policies,” FCCPC wrote on X.
“Interestingly, Meta had been fined for similar breaches in Texas ($1.5b) and only recently was asked to pay $1.3 Billion for violating E.U. Data Privacy Rules.
Elsewhere in India, South Korea, France and Australia, Meta had faced varying penalties for similar breaches. But Meta never resorted to the blackmail of threatening to exit those countries. They obeyed.”
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