ConSol Receives AQI Best Quality Customer Management Solutions Award

‎Contact Solutions Limited (ConSol), has been recognized with an African Quality Institute (AQI) Best Quality Customer Management Solutions Company of the Year 2015 award, for maintaining high standards in its practices over time.

AQI is an annual award initiated at celebrating leadership innovation and creativity in quality management in Africa.

Contact Solutions Limited, trading as ConSol, is the leading provider of Contact Centre services, customer management solutions and business process outsourcing (BPO) to the Information Communication Industry in West Africa.

Through it innovations, the Company bridges the gap between governments or corporations and their stakeholders using best-in-class technology, facilitating the efficient exchange of valuable information that is the hallmark of great relationships.

Mr. Michael Abugo, representing AQI, said that quality is important in everyday life and brings to mind terms such as inspection, process, control, auditing and standards crowned in ISO 9000.

"While quality includes these principles, it also includes for example management systems and continuous improvement, customer satisfaction and market focus, teamwork and the well-being of employees."

On ConSol's unrelentless efforts towards customer satisfaction, he extolled the management for not compromising standards

"For Organisation, a quality approach is vital to maintain their business growth in the future. To nations, quality serves as a symbol of its greatness, individual see quality as a wa of life", he added.

Speaking to Nigeria CommunicationsWeek shortly after receiving the award, Abiodun Adeoye‎, managing director of Contact Services Limited, said that with the largest deployment of outsourced call centre agents in the country, and the largest single-site contact complex in West Africa, the Company leads the development of innovative solutions to large and small organizations.

He said that ConSol's pedigree has endeared it to the hearts of the customers such as the Lagos  State Government and multinational organisations; "they have moved on with us. And function as partners and not just customers.

"This award is a testimony that we have kept to standards since inception and will continue to leave up to the expectations of our customers," ‎Adeoye‎ said.

"We will continue to combine specialist knowledge and expertise with solid execution capabilities to deliver customer management solutions to drive sales growth, efficient customer services and optimized back office operations.

ConSol is setup to create value by; providing premium Contact Centre / Call Center services with the aim of improving customer satisfaction while reducing costs and promoting increased profitability in organizations through world-class inbound and outbound contact centre business processes.‎

It is also known for reducing total cost of ownership (TCO) of core customer service function by efficient process management and serving a wide spectrum of businesses with its extensive portfolio of products and services and "provide solutions that exceed the expectations of our customers".‎