Telecom
Consumer Protection: NCC Takes Steps to Curb Data Depletion, Wrong Deductions
The Nigerian Communications Commission (NCC) said it has tightened the noose against cases of data depletion and wrong deductions of consumers’ credit through an ongoing forensic audit instituted by the Commission to ensure maximum protection for consumers.
Prof. Umar Danbatta, executive vice chairman of the NCC, stated this when he received Man of the Year 2020 Award from MoneyReport magazine recently in Abuja.
The EVC said while consumer protection remains a key focus area of the Commission’s regulatory activities, it has accomplished significant improvements in this direction through various initiatives aimed at putting mobile operators on their toes to be more consumer-centric.
He said through the ongoing forensic audit, the Commission plans “to get to the bottom of why consumers are experiencing data depletion and the possibility of compensating them for wrong deductions, which may arise from short message service (SMS).”
“We have instituted and we have insisted that despite the fall in data price, that forensic audit must go on and must be concluded and the outcome communicated to the CEOs of telecom companies”, Danbatta said.
While appealing to Nigerians to wait for the outcome of the ongoing forensic audit, Danbatta said operators will be made to comply with whatever directions are given after the investigation with a view to ensuring maximum protection for telecom consumers.
He, however, noted that the Commission has developed Frequently Asked Questions (FAQs) on data depletion, which are designed to inform consumers on activities that may result in faster depletion of their data as well as enlighten them on measures to mitigate such. The FAQs are accessible from the Commission’s website.
“Over the years, the NCC has given boost to consumer protection empowerment through sustained awareness creation and education on consumer rights and privileges.
“It was for this reason that the Commission declared the year 2016 as the ‘Year of the Consumer’ with elaborate programmes to further underscore the NCC’s commitment to consumer protection, information and education.
“The Commission has intensified its compliance monitoring exercises with the acquisition of efficient tools and capacities to bring sanity in the industry all in a bid to improve the quality of consumer experience.”
Among several initiatives, Danbatta said the introduction of the Do-Not-Disturb (DND) has helped over 30 million consumers to block unsolicited text messages on their phones while stern regulatory actions are constantly taken by the regulator against any operator that prevents a consumer from subscribing to the DND service.
Also, the EVC said the Commission launched the 622 Toll-free Number, which consumer can use to lodge and escalate service-related complaints to the Commission for resolution, stating that thousands of complaints have been successfully resolved since its introduction.
He further restated the commitment of NCC to the protection and empowerment of telecom consumers using the over 208 million active telephone lines in the country, as according to him, consumers remain critical stakeholders in the Nigerian telecommunications sector and so must be adequately protected to ensure sustainability.
Galaxy Backbone (GBB), the information technology and shared services provider of the Federal Government of Nigeria, has announced the successful expansion of its state-of-the-art fibre optic network to Lagos, Ibadan, the capital of Oyo State in southwestern Nigeria, and Ilorin, capital of Kwara State in the north-central region.
What is described as a remarkable milestone is part of Phase II of the country’s National Information and Communication Technology Infrastructure Backbone (NICTIB) project.
With a robust cross-country optical fibre backbone now extending over 5,000 kilometres and across 27 state capitals, GBB says it has solidified its role as the digital backbone of Nigeria. This development seamlessly integrates the nation’s six geopolitical zones.
The newly completed Abuja-to-Lagos route, traversing key cities such as Minna, Bida, Mokwa, ilorin, Ogbomoso, Oyo, Ibadan and Lagos, is a strategic enhancement designed to strengthen network reliability. By establishing a closed network ring linking Lagos – the nation’s economic hub – to Abuja, the capital city, GBB says it ensures service redundancy and minimises potential downtime.
Professor Ibrahim A Adeyanju, managing director/CEO of Galaxy Backbone, says: “The expansion of our fibre optic network to Lagos, Ibadan and Ilorin is a significant step forward in our mission to bridge the digital divide and position Nigeria as a leader in the global digital economy. This advanced infrastructure empowers us to deliver innovative, customer-centric solutions that serve the needs of both the public and private sectors.”
He adds: “This expansion not only supports the government’s digital economy agenda but also sets the stage for meaningful collaboration with private sector organisations seeking to leverage our infrastructure.”
National Bureau of Statistics (NBS) has reported that over 25 million phone thefts between March 2023 and April 2024, according to its Crime Experience and Security Perception Survey 2024.
The Crime Experience and Security Perception Survey 2024, indicated that an estimated 17,965,741 people had their phones stolen during the reference period
Phone theft, which is a common individual crime in the country, shows that seven out of every 10 stolen phones happened at home or public places, with a mere 11.7% of people who reported to the police expressing satisfaction with their response.
Less than 10% of the victims of phone theft reported the case to the police, while over 90% failed to report to the police for various reasons.
“At the individual level, 21.4 per cent of Nigerians reported being victims of crime, and the most common crime was phone theft (13.8%),” the report read in part.
Airtel Nigeria has once again been recognized for its commitment to sustainable development, carting away the Partnership of the Year award at the 18th edition of the Sustainability, Enterprise, and Responsibility Awards (SERAS) held at the Oriental Hotel, Victoria Island, Lagos, on Saturday, 14th December, 2024.
The award celebrates Airtel’s continued success with its Re-imagine Education Initiative, a ground-breaking collaboration with the United Nations Children’s Fund (UNICEF) aimed at transforming education in Nigeria through technology.
Airtel’s consistent focus on creating social value through strategic partnerships reflects its position as a key enabler of progress in the Nigerian education sector.
Commenting on the award, Femi Adeniran, Director, Corporate Communications and CSR, highlighted the significance of the winning the Partnership of the Year award for the second time with the Airtel collaboration with UNICEF to provide digital access to quality educational resources for more than 1,200 schools in Nigeria.
“Winning this award for the second consecutive year is a reflection of our enduring belief in the transformative power of technology in education. We are deeply committed to making a meaningful difference in the lives of Nigerians, and this recognition fuels our resolve to do even more,” he said.
The SERAS Awards, widely regarded as Africa’s most prestigious platform for celebrating sustainability and corporate social responsibility, brought together leaders from various industries to honour organizations driving impactful change.
Airtel Nigeria remains steadfast in its mission to foster inclusive growth, empower communities, and champion a sustainable future for its stakeholders and the environment.
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