Connect with us

News

Consumer Rights Abuse Worries CPC

Published

on

Kindly share this post

Consumer Protection Council (CPC), has decried the high rate of consumer rights abuses in the telecoms, aviation, banking and power sectors of the economy.

Mrs. Dupe Atoki, director-general,  said the prevalence of consumer abuses in different sectors of the economy had resulted in a situation where consumers no longer  get value for their money, noting that the Council had adopted the strategy of criminal prosecution of recalcitrant businesses or litigation to achieve redress.

She spoke yesterday in Lagos, at a public lecture on The state of consumer rights protection in Nigeria, organised by the Centre for Human Rights, Faculty of Law, University of Lagos.

She said: “In Nigeria, market failures manifest in different ways with varying degrees of negative impact on consumers. While the free market is operational in Nigeria, consumer abuses still pervade every sector of the economy, denying consumers their rights.

“For instance, in the telecommunications sector, consumers still contend with drop calls, unsolicited texts/calls, poor network and credit wipe-off, while in the aviation sector, regular delays/cancellation of flights without notice, damage/loss of baggage without compensation, still occur.

“In the banking sector, there are regular cases of Automated Teller Machine (ATM) dispense error cases with prolonged resolution period; Point of Sales (PoS) terminal issues; and unexplained debit on customer accounts among others. Similarly, in the power sector, outrageous estimated billing, non-provision of transformers/meters, wrongful disconnections and inadequate/erratic electricity supply contribute to consumers’ frustrations.”

Atoki noted that consumers of satellite television services were also grappling with regular disruptions, wrongful disconnection, poor service delivery and lack of redress for complaints.

She added: “In the area of land transportation, overloading, non-refund of money when vehicles breakdown and use of dilapidated vehicles add to the burden of consumers of public transport services. In the property and real estate sector, developers still fail to keep to agreement terms, tie down consumers’ deposits for prolonged period and sometimes deliver substandard houses to consumers. In the hospitality industry, many hotels fail to live up to their claims/required standard, while vendors of holiday packages do not deliver on promises made.

“Also, in the food and beverage industry, cases of foreign substances in drinks, sale of expired products, adulteration and improper storage are rampant. The non-adherence to warranty/guarantee by car dealers, sale of substandard spare parts, unqualified mechanics and ill-equipped workshops result in safety issues and loss of consumers’ hard earned money, while  the sale of substandard home appliances to undiscerning consumers result in repeat purchases and exposure to unnecessary hazards.”

However, the CPC chief said that the agency had begun the implementation of far-reaching strategic initiatives and sectoral interventions in order to enhance the protection of consumers’ rights across the country.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

News

FBNQuest Asset Management Wins Asset Management Award at BusinessDay Banks & Other Financial Institutions Awards

Published

on

Kindly share this post

FBNQuest Asset Management, an investment management firm in Nigeria and a subsidiary of FBN Holdings Plc., is proud to announce that it has been honoured with the prestigious Excellence in Asset Management Award at the recent BusinessDay Banks and Other Financial Institutions Awards.

This recognition highlights FBNQuest Asset Management’s unwavering commitment to delivering exceptional investment solutions and fostering financial growth for its clients.

The award ceremony, celebrated the outstanding achievements of financial institutions across Nigeria, highlighting those that have demonstrated innovation, excellence, and unwavering commitment to quality service.

“We are immensely proud to receive this award, which reflects our dedication to excellence and our focus on creating value for our clients,” stated Ike Onyia, Managing Director, FBNQuest Asset Management. “This achievement is a testament to the hard work and expertise of our team, as well as the trust our clients place in us. We will continue to strive for excellence in all that we do.”

FBNQuest Asset Management offers a range of investment solutions, including mutual funds, discretionary portfolio management, and alternative investments, tailored to meet the diverse needs of its clients.

The firm remains committed to maintaining the highest standards of integrity and professionalism in the asset management industry.

The BusinessDay Banks and Other Financial Institutions Awards are recognized as one of the most prestigious accolades in the financial sector, honouring organisations that excel in performance, innovation, and customer service.

 


Kindly share this post
Continue Reading

News

FG Launches Amnesty to Allow Deposits of Forex outside Banking System

Published

on

Kindly share this post

Federal government has unveiled a new policy for Nigerians to deposit dollar bills held outside the formal banking system without scrutiny.

FG Launches Amnesty to Allow Deposits of Forex outside Banking System

Nigerians have nine-month deadline to do this according to Wale Edun, minister of Finance and coordinating minister of the Economy.

Edun who spoke after the Thursday’s National Economic Council (NEC) meeting in Abuja, said that “there will be no penalty; there will be no taxes, and there will be no questions.”

“There is going to be a release today, details by the federal government through the Ministry of Finance, in conjunction with the Central Bank, a programme, starting today, 31st of October, and lasting nine months, that will allow people to bring in cash that is outside the banking system.

“So therefore it is unsafe, it is unsecure and it is outside of legal limits. They will allowed forbearance to bring dollars cash. Let me emphasize once again, it is to bring dollars that they are holding outside the system to be able to bring them in and credit it to their bank accounts, as long as it is not proceeds of crime, illicit money.

“They just meet the normal ‘Know Your Customer’ criteria of banks and they have an opportunity to bring in those funds, make them safe, make them secure, and make them available through normal, economic activity.”

The minister also stated that 25 million Nigerians have benefitted from federal social protection initiatives, including digital outreach, microenterprise loans, and sector-specific support for power, agriculture, manufacturing, health, and compressed natural gas initiatives.

 

 

 

 

 

 

 


Kindly share this post
Continue Reading

News

NAICOM Sacks African Alliance Insurance Board

Published

on

Kindly share this post

The National Insurance Commission, (NAICOM), on Wednesday, sacked the board of African Alliance Insurance Plc with effect from October 30, 2024.

The Commissioner for Insurance, Mr. Segun Omosehin, disclosed this during a press conference in its Lagos office, that an interim board and management have be appointed.

The new interim board are: Dr Haruna Mustafar, a former director at Central Bank of Nigeria; Anthony Achebe – Non-Executive and Haj. Halimatu M. Khabeeb – Non-Executive Director.

The management team is led by former Managing Director of International Energy Insurance and Cornerstone Insurance Plc, Jacob Erabor, as Managing Director/ CEO; Wasiu Amao – Executive Director, Technical and Ms. Oremeyi Longe – Executive Director, Finance.

He noted that the interim management has up to one year to turn around the company.

He said the decision follows an extensive monitoring and review of the company’s financial condition, governance, and operational practices, which revealed significant concerns regarding its ability to continue operating in a safe and sound manner which has for some time now generated a lot of uncertainty over claims settlement and payment to annuitants under the company.

The Interim Management Board, according to him will oversee the company’s operations, ensure compliance with regulatory requirements, and implement necessary reforms.

While noting that the Commission will work closely with all stakeholders, including annuitants, policyholders, employees, and investors, to minimise disruption and ensure continuity.

”The objective of this takeover is to protect the interests of African Alliance Insurance Plc’s annuitants, policyholders, other stakeholders, and the broader insurance industry while ensuring the company’s return to stability and compliance.

“The Commission is committed to maintaining the stability and integrity of the Nigerian insurance industry. Our actions today demonstrate our resolve to address concerns and protect the annuitants, policyholders and public interest.”

 


Kindly share this post
Continue Reading

Trending