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Customer Service Week: 9PSB Unveils Its Customer Service Centre

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 L-R: Head, Information Technology, 9PSB, Gboyega Suleman; Executive Director, Finance and Banking Operations, 9PSB, Nasiru Isyaku; Chief Executive Officer and Managing Director, 9 Payment Service Bank, Branka Mracajac; Omoloye and Head, Marketing and Communications and Customer Experience, 9PSB, Olushola Ogunyemi and Head, Human Resources Department, 9PSB, Alex Ohai, during the unveiling of 9 Payment Service Experience Centre at the Bank’s Head office in Victoria Island, Lagos.
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9 Payment Service Bank (9PSB), Nigeria’s foremost digital payment service bank focused on financial inclusion has unveiled its Customer Service Centre as part of activities lined up to celebrate this year’s Customer Service Week.

L-R: Head, Information Technology, 9PSB, Gboyega Suleman; Executive Director, Finance and Banking Operations, 9PSB, Nasiru Isyaku; Chief Executive Officer and Managing Director, 9 Payment Service Bank, Branka Mracajac; Omoloye and Head, Marketing and Communications and Customer Experience, 9PSB, Olushola Ogunyemi and Head, Human Resources Department, 9PSB, Alex Ohai, during the unveiling of 9 Payment Service Experience Centre at the Bank’s Head office in Victoria Island, Lagos.

The event, which took place at the bank’s Head Office in Victoria Island, Lagos, had customers, partners, and staff members in attendance.

Speaking at the event, Chief Executive Officer of 9 Payment Service Bank (9PSB), Branka Mracajac commended the entire team for the milestone achievement recorded in making the customer service centre a reality.

She said, “Two years ago in our very first board meeting, I was asked what I will bring to the table that will make a difference when it comes to providing financial services to the Nigerian market.

“My answer to the question was that there is no silver bullet to it, but what will make the difference will be to have excellent customer service.”

“So, you can understand that I take very personal pride and joy in launching our very own Customer Service Centre. It was long coming.

“We have put in a lot of effort and work to find the right team to do proper training and launch a centre that is built on our three critical pillars – Omni-channels experience, proactive support, and reduced customer effort”, she said.

“Our team is trained in a holistic way to listen to our customers, hear their issues, react proactively, predict the needs of the customers and deliver a perfect customer service experience,” Mracajac added.

Also speaking at the event, the Customer Experience Management Lead, 9PSB, Olusegun Omoloye, said “9PSB is fulfilling its mandate to both its customers and partners by ensuring that the services promised are delivered efficiently.

“The Centre will be managed by highly qualified professionals who will help to deliver seamless and top-notch services in line with the bank’s business objective.”

“This is part of 9PSB’s effort to drive financial inclusion by not only ensuring access to the financial ecosystem but also providing support through unique customer experiences that cater for customers in a manner they understand and through channels they can relate with”, he added.

The 9PSB Customer Experience Centre is fully equipped with modern facilities carefully sourced to support the smooth running and operation of its customer service to deliver real-time management of all interactions with its customers in all channels, as the bank continues its mission to Bank9ja.

 

 


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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MTN’s Karl Toriola and Business Leaders Champion Corporate Climate Reform

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In a defining step toward sustainable transformation, Nigeria has officially joined the global Climate Governance Initiative (CGI), a platform empowering corporate board members to take decisive climate action.

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The initiative’s virtual launch drew a dynamic mix of leaders—former ambassadors, government officials, business executives, and climate advocates from across Africa and beyond.

Dr. Myma Belo-Osagie, Chair of the CGI Nigeria Advisory Board, welcomed attendees with a call to reimagine corporate leadership: climate risks, she noted, should no longer be treated as external issues—they must be integrated into strategic decision-making. She pointed to green finance, regenerative agriculture, and circular business models as key areas of opportunity.

Echoing that sentiment, MTN Nigeria CEO, Dr. Karl Toriola, warned that climate challenges already influence everything from access to capital to long-term competitiveness. “Climate risk directly affects our bottom line. It’s no longer optional to care—it’s necessary,” he said.

Toriola detailed how MTN has embedded climate governance at the core of its operations. From energy-efficient innovations like solar-powered towers and motion-sensor lighting to a nationwide battery and device recycling program, MTN is actively reducing its environmental footprint. Crucially, all executive performance indicators now include sustainability goals—with incentives tied to measurable impact.

He didn’t shy away from the hard truth: genuine climate progress will require sacrifice. “You can’t make an omelet without breaking eggs,” he said, urging corporate leaders to prioritize climate resilience even when it’s inconvenient or costly.

As CGI Nigeria joins a growing global network of corporate climate advocates, the message is clear—business leadership must go beyond profit to steward environmental accountability. From the boardroom to rural infrastructure, Nigeria’s private sector has a pivotal role in shaping a more sustainable future.


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Save & Win: FCMB Promo Makes 12 Millionaires, Over 3,000 Winners

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First City Monument Bank (FCMB) has rewarded 3,016 customers in Season 10 of its ongoing Millionaire Promo. So far, 12 customers have won the top prize of ₦1 million each, while 3,004 others have received different cash rewards.

The winners were selected through electronic draws held between January and June, ensuring broad participation. The promo is open to new and existing savings account holders and ends in September.

During the fifth draw held on June 17, four additional customers won the star prize of ₦1 million each, with 112 others also receiving cash prizes. The latest millionaires include Ranti Badmos from Lagos, Wilson Onoezikome in Kaduna, Esther Obafemi in Ijebu-Ode, Ogun State, and Israel Oruma in Asaba, Delta State.

Israel Oruma, a timber merchant, expressed his delight at winning, saying the prize would significantly support his business.

“This is a pleasant surprise. I have been facing financial challenges recently. The ₦1 million will go a long way in assisting me. I’m investing it in my business and will encourage all my staff, family, and friends to open an account with the Bank. Thank you, FCMB.”

Adetunji Lamidi, Divisional Head of Personal Banking at FCMB, said the Millionaire Promo reflects the bank’s broader mission to enable financial security and opportunity for everyday Nigerians.

“At a time when many are facing economic pressure, savings-driven initiatives like this shift the focus from getting by to making progress. It gives people a reason to save, rewards loyalty, and shows that banking helps create real-life impact.”

Speaking on the integrity of the selection process, Oyinkan Kusamotu, Principal Legal Officer at the Lagos State Lottery and Gaming Authority, stated: “It’s great to witness FCMB’s commitment to compliance, fairness, and transparency throughout the draw process, which builds trust with customers and stakeholders.”

To qualify for Season 10 of the FCMB Millionaire Promo, customers must increase their account balance by at least ₦10,000 and maintain it for 30 days to enter the monthly and seasonal draws. Each additional ₦10,000 saved increases the customer’s chances of winning. Dormant or inactive account holders can also participate by reactivating their accounts. Draws are held nationwide, giving everyone a fair opportunity to win.


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4 Dead, 20 Others Injured as Fire Engulfs Cairo Data Centre

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Four people have been killed, with over 20 injured after a fire at Cairo data centre disrupted telecom services nationwide.

4 Dead, 20 Others Injured as Fire Engulfs Cairo Data Centre

A fire at a major Telecom Egypt facility in Cairo on Monday has left four workers dead and at least 22 others injured, plunging parts of the capital into a communications crisis.

According to Hossam Abdel Ghaffar, spokesperson for Egypt’s Health Ministry, most injuries were due to smoke inhalation.

The blaze, which broke out at a key data centre operated by Telecom Egypt, the country’s primary fixed-line and internet provider, was brought under control later that day.

However, it caused widespread disruptions, halting phone services, affecting internet connectivity, and even interfering with digital banking operations.

Internet monitoring group NetBlocks reported that national connectivity dropped to just 62% of normal levels following the incident.

Residents across Cairo struggled with poor network access, and banks—although already closed for the day—reported interruptions in ATM services and online transactions.

In a statement on Tuesday, Telecom Egypt mourned the loss of its employees and pledged support to their families.

Amr Talaat, Egypt’s minister of Communications and Information Technology,  assured the public that service restoration was underway and expected to be completed within 24 hours.

To address the disruption, the Health Ministry released alternative emergency contact numbers across Egypt’s governorates, in case its primary ambulance hotline remained unreachable.

The state-run MENA news agency reported that the fire was prevented from engulfing the entire building and nearby rooftops, thanks to the efforts of emergency responders.

A preliminary investigation suggests the fire was likely triggered by an electrical short circuit, according to a security source cited by MENA.

As the nation works to restore full connectivity, the incident has raised fresh concerns about the vulnerability of critical infrastructure and the need for enhanced fire safety protocols in sensitive tech facilities.

 

 

 

 

 

 

 


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