Cyberoam Accelerates MSS Delivery Automation, Unleashes ConnectWise

Cyberoam, the leading global provider of network security appliances on Tuesday announced deeper integration between Cyberoam Central Console (CCC) and ConnectWise, the developer of the leading service management software designed exclusively for IT service providers, VARs, ISVs and MSPs.
 
The development is aimed at enabling accelerated process automation meeting business logic needs and simplified management of managed security services delivery.

It allows automatic ticket generation and resolution for key security events right on the ConnectWise service board, helping MSSPs eliminate manual intervention to generate / resolve tickets and demonstrate timely responsiveness to meet SLAs with confidence.

Existing integration of Cyberoam network security appliances (UTM, NGFW) with ConnectWise – Cyberoam UTMs and Next Generation Firewalls already offer pre-built, out-of-the-box ConnectWise integration for bundled Security Reports with ConnectWise Management Summary Report.

This gives ConnectWise partners including MSPs, simpler and direct access to key Cyberoam reports such as Websites Usage, Blocked Web Attempts, Internet Bandwidth Usage and Attacks detection directly from the ConnectWise Management Summary interface.

Speaking on enhanced & deeper integration with ConnectWise using Flowgear middleware, Abhilash Sonwane, Sr. vice president, Product Management at Cyberoam, said, “Many MSSPs including our partners rely on ConnectWise to automate business process. We see a growing number of MSPs and MSSPs chasing emerging business opportunities in managing and securing customers’ network infrastructure.

“To seize such recurring revenue opportunities, automation and operational efficiency are among key strengths. With this augmented integration with ConnectWise, Cyberoam aims to enable enhanced business value, simplified management and more efficient delivery of managed security services for our partners & MSSPs who use Cyberoam Central Console (CCC) for centralized security management as well as ConnectWise.”

This enhanced integration allows the ConnectWise platform to leverage the Web Application Programming Interface (API) of Cyberoam Central Console (CCC).

Moreover, by adding Flowgear between CCC and ConnectWise, the integration enables automatic Ticket Generation & Resolution for all CCC alerts right at the ConnectWise dashboard level.

Benefits of enhanced integration between Cyberoam and ConnectWise to MSSPs and Cyberoam Partners, according to Jitendra   Bulani, manager, Marketing Communications, Cyberoam, include, elimination of manual intervention to generate and resolve tickets with automatic Ticket Generation & Resolution for all CCC Alerts at the ConnectWise PSA service-board

The CCC alerts include, threat-count for Web & IPS threats, Mail threats, Total Virus & Spam Mail counts and Unhealthy surfing hits; Appliance management and status change notifications for Appliance Connectivity with CCC, Loss of Internet or VPN connectivity and HA failover state and Reminders for Security Subscriptions renewal / expiry.

It also entails capacity utilization notifications for CPU, Disk & Memory usage.

Cyberoam sees Managed Security Service Providers (MSSPs) and Managed Service Providers (MSPs) as key partners and values their trust in Cyberoam’s network security appliances to serve their customers.

Through this deeper integration with ConnectWise, Cyberoam aims to extend the business value of Cyberoam network security appliances and managed security services offerings to its MSSP partners.

Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers.

Today more than 80,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into singular IT management software to dramatically streamline IT companies.
On the other hand, Cyberoam Technologies, a Sophos Company, is a global Network Security appliances provider, offering future-ready security solutions to physical and virtual networks in organizations with its Next-Generation Firewalls (NGFWs) and Unified Threat Management (UTM) appliances.