Telecom
Danbatta Reveals Initiatives to Address Key Industry Issues, Explains Early Data Depletion
Experience of early depletion and rise in data consumption by telecoms consumers are not necessarily as a result of ‘illegal deductions’ or ‘sharp practices’ by Mobile Network Operators (MNOs) but more as a result of varied factors.
This was the position of Prof. Umar Danbatta, executive vice chairman (EVC), Nigerian Communications Commission (NCC) during a presentation at the monthly briefing on Short-Term Key Performance Indicators (KPIs) by agencies under the Federal Ministry of Communications.
During a presentation by the management of the Commission to the Hon. Minister of Communications, Dr. Isa Ali Pantami and other officials of the ministry, Danbatta spoke extensively on what the NCC has been doing in key areas of its regulatory mandate.
Such areas of mandate include reduction of cost of data, stemming the tide of ‘illegal deduction’ of data, addressing the issue of invalidly-registered Subscriber Identification Module (SIM) cards; as well as efforts in ensuring continuous compliance with the maximum 2 percent Call Drop Rate (CDR) directive to telecom operators on Quality of Service (QoS) delivery, each of which Danbatta and Directors in the Commission took turns to discuss extensively with the Minister.
On the issue of data, the EVC said “The ‘illegal deduction’ of subscriber data was not in the real sense of the word illegal and was also not as a result of any proven ‘sharp practice’ by the operators.”
According to him, “the reasons for the rise in data consumption and depletion, which is classified by some users as ‘illegal deduction’, include the advancement in technology, which has led to the rise in applications, updates and services that leverage on this technology and advancement of supportive data infrastructure.”
Others, according to him, are increase in video-based advertising content by social media companies which in some cases are layered on free services offered by the companies; auto updates of apps on the phone over mobile data network without any sort of prompting or intervention by the user of the mobile phone.
While making a presentation to the Honourable Minister, Engr. Bako Wakil, director, Technical Standards and Network Integrity, NCC, stressed that while regulatory efforts are ongoing towards a downward review of cost of data and improved quality of data services for telecom subscribers, the drivers of the cost of data provision and quality of service in Nigeria are, however, not entirely within the control of the Commission. These data provision drivers and factors include Right of Way (RoW) issues, fiber cuts, vandalism, multiple taxations, insecurity and power outages as well as site access denial that tend to temper seamless service provision.
Speaking on measures being taken by the Commission towards curbing proliferation of pre-registered SIM cards in the country, Danbatta elaborated on a broad-based identity management database solution being worked on to permanently curb the menace.
He noted that, “In view of the grave impact of pre-registered SIM cards and other SIM-related crimes on national security of the country arising from this challenge, the Commission is considering implementing a robust Identity Management Solutions to curb the menace once and for all as the telecom sector transit into a new SIM Card Registration Regime based on the Mandatory Use of National Identity Number (NIN) Regulations issued by the National Identity Management Commission (NIMC).”
On Call Drop Rate, Danbatta said, based on its monthly monitoring of operators’ level of QoS delivery, “the CDR across all mobile networks this year has been below 1 per cent threshold, a situation that has steadily and relatively improved quality of service (QoS) of telecoms consumers.
Meanwhile, Hon. Minister Dr. Isa Ali Pantami has commended the NCC for doing well in enlightenment on consumer issues and other ongoing initiatives, added that “we can re-strategise and heighten campaigns in all media, especially in local languages.”
Meta may shut down its Facebook and Instagram services in Nigeria in protest against the substantial fines imposed by multiple government agencies.
The tech giant has been ordered to pay nearly $300 million in fines in Africa’s most populous nation, following regulatory demands which Meta described as “unrealistic.”
In July 2024, the Federal Competition and Consumer Protection Commission (FCCPC), imposed a $220 million fine on Meta for allegedly discriminatory and exploitative practices against Nigerian consumers.
The commission stated that Meta had failed to engage a Data Protection Compliance Organisation and had not submitted a Nigeria Data Protection Regulation audit report for two consecutive years.
Similarly, the Advertising Regulatory Council of Nigeria (ARCON), demanded $37.5 million over unapproved advertising, while the Nigerian Data Protection Commission (NDPC), announced a $32.8 million fine for an alleged data privacy breach.
Meta challenged the decisions at the Federal High Court in Abuja but was unsuccessful, as the court upheld the fines in a ruling delivered last week.
The court directed the company to comply with payment by the end of June, but Meta has indicated it may not do so, according to the BBC.
“The applicant may be forced to effectively shut down the Facebook and Instagram services in Nigeria in order to mitigate the risk of enforcement measures,” the company stated in court documents.
Responding to the NDPC’s assertion that Meta’s data processing could expose Nigerian users to health and financial risks, the company said the agency had failed to “properly interpret the laws guiding data privacy.”
Telecommunications services disrupted in Kogi State have resumed following a resolution of the dispute between MTN Nigeria and the state government, the Association of Licensed Telecoms Operators of Nigeria (ALTON) has said.
Gbenga Adebayo, chairman of ALTON, told TVC News that the issues that led to the shutdown of telecom masts in the state, primarily affecting MTN, had been addressed, paving the way for service restoration.
TVC News earlier reported that businessmen and women were counting their losses as they suffered the impact of a shut down of telecommunication service in Kogi State
Over the past two weeks, telecoms connectivity had been erratic, with competing brands experiencing glitches, particularly in the Lokoja metropolis.
The State government suspended the operations of some telecom services citing unpaid taxes and fibre-related dues.
The shutdown stemmed from a compliance dispute between MTN and the Kogi State Utility Infrastructure Management and Compliance Agency, which accused the telecom giant of violating operational rules and under-declaring the extent of its optic fibre network coverage in the state.
The protracted Unstructured Supplementary Service Data (USSD) debt misunderstanding between the Deposit Money Banks (DMBs) and telecommunications operators appears to have been resolved.
This was confirmed by the Chief Executive Officer of MTN Nigeria, Karl Toriola, Thursday, March 1, when he appeared on Arise TV to speak on the firm’s first-quarter 2025 result, where the telecommunications company reported over N1 trillion in revenue earnings.
Recall that the USSD debt had been a major issue between the DMBs and telcos and had lasted for about five years.
In the third quarter of 2024, the telcos had threatened to withdraw their service over the lingering debt, which was around N200 billion at the time. This led to the swift intervention of the Central Bank of Nigeria and the Nigerian Communications Commission (NCC), and an agreement was reached on payment.
As of November 2024, the NCC put the debt at N160 billion. However, earlier this year, when it appeared the banks were not forthcoming with payments, the NCC directed the telcos to withdraw the USSD services from debt-owning DMBs, where about 18 banks were listed.
This directive prompted the banks to look inward and start to comply with an earlier circular signed by the CBN and NCC, which articulated the payment patterns for the debt.
Speaking, on Arise TV this morning, May 1, Toriola confirmed that the matter has been fully resolved and that banks have made payments.
“I can confirm that the matter has been fully resolved. We have received payments in full. Special thanks to the CBN, NCC, the banks, and other stakeholders that intervened in the matter,” the MTN CEO stated.
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