Telecom
Danbatta Shares Regulatory Model for Nigeria’s Digital Inclusion with Guinea-Bissau Team

Prof. Umar Garba Danbatta, Executive Vice Chairman/CEO, Nigerian Communications Commission (NCC), has shared his experiences on some of the regulatory models, approaches and best practices being implemented by the Commission in promoting a stable telecoms sector and accelerating digital inclusion in Nigeria.

L-R: Mr. Ibrahim Galadima, Head, International Affairs, Nigerian Communications Commission (NCC); Mr. Teofilo Lopes, Head of Delegation from Guinea-Bissau; Prof. Umar Garba Danbatta, Executive Vice Chairman/Chief Executive Officer, NCC; Dr. Ikechukwu Adinde, Director, Public Affairs, NCC during a benchmarking courtesy visit to the Commission in Abuja recently.
Danbatta shared these experiences while receiving a delegation from Autoridade Reguladora Nacional (ARN), the Telecom National Regulatory Authority of Guinea-Bissau who were on a on a week-long benchmarking visit to the Commission in Abuja on Wednesday, May 26, 2021.
The delegation was in the Commission to gain insights into NCC’s regulatory template as part of the exchange to build stronger bilateral relations with the Commission in the area of telecommunications regulation.
According to Danbatta, who is also the Chairman of the West African Telecommunication Regulatory Assembly (WATRA), the Nigerian Communications Commission has been recognised by the International Telecommunication Union (ITU) as Africa’s foremost regulatory organisation and has over the years received regulators from across Africa and beyond whose mission is to understudy the Commission.
He recalled the strong support to Nigeria by Guinea Bissau during the recently concluded election for the position of Executive Secretary of WATRA and the Chairmanship of the regional body, noting that the benchmarking visit underscores the cordial relationship, mutual cooperation and collaboration between both countries.
“The 16 members of the regional organization share a common vision in ensuring that the citizens are not digitally excluded and are cooperating to ensure that access to information and communication technology services are not only ubiquitous, but that they are available and affordable through effective national and regional policies”, Danbatta said.
The EVC pointed out that the NCC has through the implementation of various policy initiatives, particularly the National Broadband Plan (2020-2025) improved access to broadband for over 80 million Nigerians and targets the provision of Point of Broadband Access (PoA) in all the 774 local government areas (LGAs) of the country within the plan period.
Dnabatta stated that challenges remain in the process, but observed that NCC is committed to addressing such challenges as Right of Way (RoW) issue, multiple taxation, vandalism of telecom infrastructure, among others, confronting the licensees as they roll out services.
To further drive digital inclusion, Danbatta said the Commission carried out a study to determine areas where there are access gaps in the country. “We identified 217 clusters of access gaps and today, we have ensured more Nigerians are digitally-included by reducing the number of access gaps to 114 currently, while more measures are being taken to further reduce the access gaps, thereby deepening digital inclusion.
Through NCC’s various regulatory efforts, Danbatta said “Nigeria’s telecoms sector had reached an all-time-high, basic internet subscription of 154 million; over 87 million broadband subscriptions, representing 45.93 per cent broadband penetration; over 207 million voice subscriptions with teledensity standing at 108.94 per cent as at October, 2020.”
Meanwhile, Danbatta, as WATRA Chairman, has assured of ongoing plans for the Executive Secretary of WATRA, Aliu Aboki, to visit the 16 member countries of the Assembly for the purposes of interacting and engaging with the member countries in order to build a common front to galvanise the development of the telecommunications ecosystem in the West African sub-region.
“So, we hope this level of collaboration at the level of WATRA, will be strengthened, so that together, we can act in a manner that other parts of Africa can be able to copy from us.
“It is an excellent regulatory model that we are working together and I solicit your support and that of other member countries in making the visit of the 16 member countries by the Executive Secretary a huge success,” Danbatta urged the delegation.
While expressing the desire to reciprocate the visit, the EVC particularly appreciated the Guinea Bissau’s delegation for the visit and expressed the hope that their expectations for the benchmarking programme have been met as they take away some key ideas and integrate same into the regulation of their country’s communications industry.
Telecom
Mafab Gets 0724 Number Series, Launches Mcom 5G Brand

Mafab Communications, operating under the brand Mcom, has officially activated its mobile service infrastructure and commenced offering telecommunications services — including voice, data, and SMS — with new number range, Nigeria CommunicationsWeek can report.

Dr. Musbahu Bashir, founder Mafab, owners of Mcom
Nigeria Communications Commission (NCC) has also confirmed the entry of Mcom which listed 0724 as officially assigned to Mafab.
An insider at Mafab told this reporter that “ We are Nigeria’s first 5G standalone network provider, revolutionizing the telecommunications landscape. We are driven by a vision to foster a world where possibilities know no bounds with the power of technology”
Recall that the original 5G licence was awarded to Mafab in 2021, with an expectation that rollout would have fully commence by August 2022.
MTN Nigeria, the other winner of the license adhered to this timeline and deployed its 5G across major cities like Lagos, Abuja, and Port Harcourt.
Mafab on the other hand, requested and was granted an extension of time, which it have finally taken advantage of by the recent launch.
Mafab Communications is owned by Dr. Musbahu Bashir, who is also the founder and chairman of the company.
He is the individual behind the Mcom 5G brand and has been instrumental in launching the company’s 5G services.
Telecom
NCC to Name, Shame Telecom Infrastructure Vandals

Nigerian Communications Commission (NCC) has vowed to intensify its collaboration with security agencies to arrest and prosecute individuals vandalising the country’s Critical National Information Infrastructure (CNII).
Auwal Abdullahi, head of Quality of Service at the NCC, said this during a media engagement held in Abuja.
The move comes on the heels of the recent signing of the “Designation and Protection of Critical National Information Infrastructure Order, 2024” by President Bola Tinubu.
The Order is aimed at protecting essential digital and communication systems from cyberattacks, vandalism, and related disruptions.
Speaking on the development, Abdullahi said: “The Critical National Information Infrastructure (CNII) Act has provisions for prosecution, and the operationalisation of CNII falls under the purview of the Office of the National Security Adviser (ONSA). Anyone found liable for damaging or disrupting CNII will be prosecuted going forward. We are working with relevant agencies like the Nigeria Security and Civil Defence Corps (NSCDC) to tackle these problems and prosecute offenders.”
He recounted that some telecom operators recorded significant financial losses two years ago, largely due to exchange rate pressures and infrastructure vandalism.
“About two years ago, we noticed a situation where some of our key telecom operators were recording massive losses. Despite increasing revenues, they were struggling with heavy forex-related obligations that ate into their revenues. This led to poor quality of service,” he said.
According to him, the recent tariff adjustments have placed the industry back on a path to profitability and renewed investment.
“As a result, they are able to reinvest in their networks, which will lead to better quality of service and experience. We expect investments in the industry to increase significantly this year, more than what was seen in the last two years. The Nigerian telecoms industry has great promise, evident in its revenue growth and service delivery, despite the recent challenges,” he added
Also speaking at the event, Aminu Maida, executive vice chairman and CEO of the NCC, reassured stakeholders that the Commission remains committed to driving improvements in network quality across the country.
Represented by Mrs. Nnena Ukoha, acting head of Public Affairs, Maida challenged journalists to act on the knowledge shared at the forum.
“This is not for you alone. You now have this information, do not just sit on it. For instance, you were given figures on fiber cuts and thefts affecting NCC. Who is responsible for those infrastructures? The NSCDC. Ask them: ‘Of all these incidents, what are you doing about them? How many people have been prosecuted?’ Every state has legal departments. Go and ask them: ‘What are you doing to protect critical infrastructure?’ he queried.
Telecom
USSD: 13 Banks Clear Debts – ALTON

Association of Licensed Telecommunications Companies in Nigeria (ALTON) has revealed that 13 commercial banks have fully settled their outstanding Unstructured Supplementary Service Data (USSD) service debts to Mobile Network Operators (MNOs).

Gbenga Adebayo, chairman, ALTON
The remaining three banks are nearing completion of their payments, having cleared over 95% of their respective debts, according to Gbenga Adebayo, chairman, ALTON.
This resolution paves the way for a new billing system for USSD banking transactions.
Going forward, charges for these services will be debited directly from customers’ airtime accounts.
The update on debt settlements and the upcoming billing model were discussed , during the ‘ASK the Exec’ online meeting anchored by MTN.
Participants included Lynda Saint-Nwafor, chief enterprise business officer at MTN and Adebayo.
According to the ALTON Chairman, there has been substantial progress in resolving the long-standing debt issue.
“As of January, the outstanding debt from banks to MNOs for USSD services was N180 billion. Of the 17 banks with pre-API outstanding payments (excluding Heritage Bank, which is insolvent), 13 have fully settled their debts, and the remaining three are in the final stages of installment payments, with over 95% of the debt cleared”, he explained to journalists present at the call.
The clearance of historical debt is crucial as the industry moves to a new operational model.
“Banks with outstanding debts will not be excluded from the new system; they can either migrate to end-user billing once their debts are cleared or choose to remain on the old corporate billing model, provided they settle their outstanding obligations”, Adebayo pointed out.
Since 2021, collaborative efforts between the telecommunications and banking industries, supported by their regulators, have aimed to standardize charges for USSD banking transactions, resulting in a unified fee of N6.98 per transaction.
Saint-Nwafor, explained the upcoming change: “The most significant change is the transition to end-user billing, where customers will now be billed for USSD transactions directly from their airtime accounts instead of their bank accounts. This means deductions will no longer occur from bank balances but from airtime balances held with MNOs.”
Previously, banks directly debited customers’ bank accounts, a system that presented challenges regarding transparency and control.
To address this, an Application Programming Interface (API) was developed, granting banks full control over their USSD channels. For instance, a bank like GTBank with the USSD code *737# can now ensure a customer’s number is accepted by the bank before a transaction proceeds, after which the bank applies the N6.98 charge.
MNOs like MTN simply facilitate the connection, earning their N6.98 fee for providing the channel.
To ensure a smooth transition and consistent experience, a standardized process for end-user billing has been implemented across all operators and banks: Consent Message: Customers dialing a bank’s USSD code will receive a clear consent message informing them of the N6.98 deduction from their airtime and requesting acceptance.
Aggregator Communication: Upon acceptance, the MNO will contact a USSD aggregator to confirm the bank’s availability, preventing billing for unfulfilled services. Transaction and Billing: Once the bank confirms readiness, the MNO connects the customer and bills the airtime account.
All MNOs have also unified their messaging to customers, providing consistent communication on service levels and transaction outcomes, clarifying if a transaction failed due to issues on the bank’s end or the telco’s side.
Crucially, telco service purchases (airtime and data) from banks are zero-rated when customers use direct strings (e.g., dialing *737*10000# for N10,000 airtime instead of the generic *737#).
This informs both the MNO and the bank of the specific intent, making these transactions free.
Customers are strongly encouraged to use these direct strings to avoid charges, and extensive communication campaigns are planned. Any instance of double deduction (from both airtime and bank accounts) should be reported to the customer’s bank.
Adebayo addressed several key questions, reassuring the public about the implications for consumers and businesses.
He noted that for consumers, the shift to end-user billing has a zero net effect on cost, as they were already paying the N6.98 fee, albeit from their bank accounts.
Transparency and accountability are enhanced through standardized consent messages, inter-industry agreements, and MNOs’ commitment to provide monthly performance statistics to regulators.
“If a transaction fails due to MNO network issues, the customer will not be billed, or any deduction will be reversed. However, if the failure originates from the bank’s end (e.g., insufficient bank balance, bank system downtime), the customer will still be billed, with the reason for failure communicated”, ALTON Chairman explained.
The concern about USSD usage limiting access for those in unbanked areas or without airtime was also addressed.
“The N6.98 charge is considerably lower than alternative transport costs to physical banking points. Furthermore, customers can purchase airtime from their bank accounts at zero cost using direct strings, even if they have no airtime, as long as they have funds in their bank account. USSD is seen as a convenience channel, with all stakeholders contributing to the cost of providing financial services”, Adebayo stated.
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