Nigerian office of DHL Express, the world leader in international express delivery and the world’s most international company, has received a further endorsement of its ‘Employer of Choice’ claim with its recent successful assessment and recognition as a Certified International Specialist (CIS) Centre of Excellence.
With this, DHL Nigeria joins South Africa and Mauritius as the only three countries in Sub-Saharan Africa with the award.
DHL’s CIS program, which has seen all 100,000 employees worldwide receive world class comprehensive training on the fundamentals of international shipping and company strategy has been a key intervention in Sub-Saharan Africa, bridging the skills divide and providing comprehensive training and education for the DHL employees.
DHL’s CIS program is one of the most comprehensive Learning and Development programs aimed at cultural change ever introduced.
CIS enables staff empowerment through knowledge and provides development opportunities for all 100,000 Express colleagues.
Staffs are provided with the specialized knowledge they need to do their job competently and confidently – and that’s good news for both employees and customers.
CIS has been a key intervention in Sub-Saharan Africa and in particular Nigeria, bridging the skills divide and providing comprehensive training and education for all DHL employees.
Over 500 staff in Nigeria have completed courses covering Company Induction, International Express business knowledge and Customer Service.
CIS also includes management modules preparing mangers for the challenges of 21st Century leadership.
The CIS program employs innovative learning methodologies and is delivered by DHL employees.
Through video interviews, it also engages former executives of the company in telling the story of the entrepreneurial roots of DHL and the values that helped the company to become a global leader in logistics.
Commenting on the program Randy Buday, managing director for DHL Express Nigeria, said: “CIS has played a fundamental role in the business performance of DHL and we’ve seen how a change management program can really contribute towards the bottom line. Our company in sub-Saharan Africa posted strong growth last year, continuing to drive the economic growth of the continent, and I believe that CIS is a big part of this growth and our success.”
The Certified International Specialist Center of Excellence is designed to ensure that not only is training happening but that it is being delivered with consistency and quality across the entire DHL network.
Nigeria through its recognition as a CIS – Center of Excellence has clearly demonstrated the highest levels of CIS quality through training delivery and leadership participation.
Its has also shown how CIS goes beyond the classroom through company communication and recognition programs.
The CIS program also aims to bridge the skills divide in sub-Saharan Africa, which continues to widen as foreign direct investment increases and the demand for talent far outstrips supply.
Earlier in the year, DHL Nigeria was named by popular online job portal, jobberman.com, as one of the best 100 places to work in Nigeria.