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E-Financial

Diamond Bank Flagship Branch Debuts

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Diamond Bank Plc has, again, raised the bar in customer service delivery in the financial services sub-sector, with the opening to customers of its multi-purpose banking center at Ajose Adeogun Street, Victoria Island, Lagos.

The ultra-modern branch, a four-storey complex, is structured to deliver twenty-four-seven full banking services to customers, and is fitted with world-class facilities like e-centre for electronic financial transactions, lounge for exclusive banking, Internet access for Internet banking among others.

All the bank’s different categories of financial services; private banking, corporate banking, retail banking etc are available in the newly-launched branch.

Speaking at the opening ceremony, Dr. Alex Otti, group managing director/chief executive officer said, the bank has projected further into the future of banking in Nigeria by developing the edifice that can conveniently serve all the categories of customers of the bank.

“Diamond Bank has gone into the future to develop a holistic banking hall that can serve all the needs of customers. The branch has the following facilities; an e-center for electronic financial transactions, a lounge for exclusive banking amongst others. It is a new generation branch where customers’ interests are best served. Diamond Bank has brought tomorrow’s bank to her customers today.”

Some of the bank’s high-profile customers that graced the occasion expressed their excitement at the innovation by the bank, adding that the futuristic nature and customer centric approach adopted by the bank would make it the toast of customers.

Engineer Mutiu Sunmonu, managing director, Shell Petroleum Development Company of Nigeria Limited (SPDC) noted that by creating and launching the branch, Diamond Bank has actually peeped into the future and solved problems that the current banking services generates for customers.

“This for me is a dream come true. I have been looking forward to banking being done in the most modern manner and what I am seeing here gives me joy. It shows that banking in Nigeria is really transforming and improving in their quality offering. I want to thank Diamond Bank for leading this revolution.”

Reiterating Sunmonu, Chief Ephraim Faloughi, chairman, Sovereign Trust Insurance Plc, a long-standing customer of the bank, stated that the flagship branch has become a prototype of banking hall, which should be considered as a minimum standard in the country’s banking industry.

“The bank has shown that the banking hall needs to be comfortable for the customers. The bank can be described as the next generation bank. The branch can be described as a model corporate one-stop shop for all financial services.”

Other personalities that graced the occasion included Chief Mrs. Stella Okoli, chairperson, Emzor Pharmaceuticals Nigeria Limited; Mrs Uju Ifejika, managing director, Brittanica-U Nigeria Limited among others. 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

E-Financial

TCL Launches ‘vetandpay’ to Combat Online Transaction Fraud

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Tradewyse Concepts Limited (TCL), Nigeria-based technology solution provider has launched a product called “vetandpay” to address the issues of trust and fraud in online business transactions in the country.

TCL Launches ‘vetandpay’ to Combat Online Transaction Fraud

Dr Kalu Ibe, founder and chief executive officer, Tradewyse Concepts Limited

Dr Kalu Ibe, founder and chief executive officer, Tradewyse Concepts Limited, stated that the software was proudly developed by a team of Nigerians.

Speaking at the product dedication ceremony in Abuja, Ibe explained that the app aims to reduce corruption by restoring trust and integrity. He added that it would inspire confidence in both business and the broader transactional environment in Nigeria.

“Today, I present vetandpay.ng, powered by Vetandpay Technologies Ltd, Africa’s foremost escrow company, a subsidiary of TCL,” Ibe said.

“What started as a spark two years ago is now shining brightly over Nigeria’s transactional space, bringing healing with its rays.”

He outlined the various escrow services offered, including auto purchase escrow, procurement escrow, service-based escrow, e-commerce escrow, and property escrow, with more services expected to be added.

Ibe emphasised that the service is available to Nigerians both at home and abroad, promising zero losses in all business transactions when using vetandpay.

Through its Corporate Social Responsibility (CSR) programme, TCL plans to initiate a comprehensive tech training programme for teenagers in Nigerian schools. Ibe highlighted that the initiative aims to equip young people with technological skills, preparing them to enter the digital economy and drive innovation.

Ntufam Ugbo, project director, commented that vetandpay is transforming the business landscape in Nigeria by building trust between buyers and sellers.

“What vetandpay does is act as a middleman between the buyer and the seller,” she said.

Mrs Rachel Samuel, head of Customer Service at vetandpay, described the platform as a secure payment solution designed to eliminate fraud in online transactions.

“Our basic goal is to address the issue of receiving something different from what was ordered,” she explained.

Referring to a report by the Federal Trade Commission, Samuel pointed out that consumers lost over 8.8 billion dollars to fraud in 2022, a 30 per cent increase from the previous year. She noted that with vetandpay, both parties to a business transaction could have peace of mind and zero losses.

She encouraged Nigerians to embrace the services provided by the platform by downloading the vetandpay app and using the technology to secure their transactions.

‘‘Today marks the beginning of a new era in secure online transactions. Whether you are a business owner, freelancer, or everyday buyer, vetandpay is here to protect your hard-earned money,” Samuel concluded.

 


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E-Financial

FG Asks World Bank for Fresh $10.50m Loan to Enhance CBN Technical Capacity

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Nigeria has approached the World Bank for a fresh $10.50m loan to enhance the Central Bank of Nigeria’s (CBN) technical capacity and modernise the country’s domestic payment infrastructure.

FG Asks World Bank for Fresh $10.50m Loan to Enhance CBN Technical Capacity

Olayemi Cardoso, Governor, Central Bank of Nigeria

According to information on the World Bank website on Thursday, the proposed CBN Technical Assistance Facility seeks to support integrating innovative technologies and data science into the CBN’s supervisory processes.

This is expected to help the apex bank tackle long-standing and emerging challenges in Nigeria’s rapidly evolving financial landscape while improving the domestic payment infrastructure for remittances.

The project, currently at the concept review stage, will focus on three key areas. Firstly, it aims to strengthen the CBN’s institutional capacity to keep pace with technological advancements through a robust governance framework, expert advisory support, peer-to-peer central bank exchanges, and modernisation of the CBN’s internal processes to align with the digital era.

Secondly, it will enhance the CBN’s supervisory capacity through technology and data improvements. This involves funding modern technical solutions, including Supervisory Technology systems, to improve data accuracy, operational efficiency, and risk-based supervision.

Thirdly, it aims to modernise domestic payment systems for remittances to improve their safety and reliability.

It will explore innovative methods to attract informal remittance flows into formal channels while conducting annual surveys on remittance households and fostering peer-to-peer learning for knowledge exchange.

According to the World Bank, the objective of this project is “to strengthen technology-enabled, data-driven, risk-based supervision at the CBN and improve domestic payment infrastructure for remittances in Nigeria.”

The project aligns with the government’s pursuit of a cashless economy and the increasing adoption of digital financial services in Nigeria.

The scheme, which has a commitment amount of $10.50m, is scheduled for board presentation approval on June 12, 2025. The implementing agency is the Central Bank of Nigeria.


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E-Financial

Sterling Bank Makes Online Transfer Charges Free of Charge

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Sterling Bank has called for the cancellation of bank transfer fees by major banks, announcing it will no longer take any money for itself for any local online transactions by its customers.

Sterling Bank Makes Online Transfer Charges Free of Charge

 

The announcement, made on April 1st, initially sparked widespread arguments, with many assuming it was a marketing prank tied to April Fools’ Day.

However, Sterling Bank, in a statement, has confirmed that it is not a stunt, that the zero-transfer-fee policy was real, and effective immediately.

With this move, Sterling becomes the first major Nigerian bank to take a definitive stand against the long-standing practice of charging customers for everyday digital transfers, an issue that has grown increasingly contentious as digital banking adoption deepens.

“We believe access to your own money shouldn’t come with a penalty,” said Obinna Ukachukwu, growth executive leading the Consumer and Business Banking Directorate, Sterling Bank

“This is more than a financial decision, it’s a values-based one. It reflects our commitment to making banking fair, inclusive, and truly customer focused.

“We’re not yet the biggest bank in Nigeria, but we’ve been the boldest,” Ukachukwu added.

“Sterling fearlessly believes in the future of Nigeria, and this is us backing Nigerians with more than words,” it sated.

Under the new policy, Sterling customers will enjoy free transfers for all local transactions conducted via the bank’s mobile app. This translates into significant savings, particularly for individuals and new small business owners who make frequent daily transfers.

The bank’s latest move has been met with widespread public approval, sparking positive reactions across social media and placing pressure on industry peers to follow suit.

 

We’re proud to lead this change,” Ukachukwu added. “We hope it inspires others to think differently about what customers truly need from their banks, not just in services, but in values.”


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