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e-Business Will Drive the Industry in the Future-Ibekwe

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Information and Communications Technology (ICT) development has constituted a restriction on one side to courier business but the same ICT is actually throwing up a major opportunity of the future for the industry. Mike Chukwuemeka Ibekwe, chief executive officer of Suvex Delivery Service and financial secretary, Association of Nigerian Courier Operators (Anco) disclosed this to Nigeria Communications Week in his office recently. Ibekwe says the real future of the industry in Nigeria is e-business which is already being practiced abroad where someone can stay in his bedroom and order what he wants from anywhere. In this process, Ibekwe says the shop doesn’t deliver these items but the courier. "That is the business of the future and that is what will determine or drive the industry in the future. That aspect of the market is grossly underdeveloped in Nigeria but time will come when the market in Nigeria will be e-driven", Ibekwe predicted.

To improve the services of the courier industry, Ibekwe says it will take the will power of the government to fast track action on the postal reform bill believing that once that bill is passed into law and the commission set up that the commission will then be able to define standard and ethics of the profession as well as measure operators and those that don’t measure up to those standards as he suggested, may be given a time frame either to measure up or fold up or join with some others. In addition, there is need for public enlightenment as Ibekwe expects that customers should also know what his or her rights are to courier service as well as recognize his responsibilities too.

Ibekwe emphasizes the need for training in the courier industry arguing that courier is a peculiar industry where there is no university or institution that offers courier as a course underlying the fact that the industry is vague to some extent. Therefore, to get the real quality and service according to Ibekwe, the industry has to come up with clear cut training programmes and packages, processes and procedures, standards and expectations which each organization will be involved in. Ibekwe says Suvex Delivey Service which provides domestic and international courier services, haulage, consultancy, in-house mail management has its own customized approach to doing business which the company does not compromise no matter what. He defines Suvex Courier as a company that observes honesty, integrity, character, relationship, value for money and respect for their customers as the core values of the organization especially this time around when there are a lot of sharp practices in the industry. "People don’t honour promises or honour their words but we go to any extent to keep our promise", Ibekwe said.

Ibekwe identifies the customer as the king and the reason for the existence of Suvex Delivery Service even as he says that it is a sacrilege for the organization to do anything against their clients and that the firm goes any mile to ensure customer satisfaction. Professional and efficient delivery of service within the budget of the customer is some of the selling points of the organization. Ibekwe believes it is one thing to deliver service and another for the service to fall within the budget of what the customer can afford.

He talks of Anco as a young organization that is still coming up compared to most of other trade groups. He says the biggest challenge in the organizations is trying to mobilize people who don’t believe in themselves not to talk of believing in an organization. Ibekwe says the truth of the matter is that the courier industry cannot get to its zenith without a proper organization and that that is what Anco is trying to do with the help and support of the Courier Regulatory Department (CRD). According to him, the association is looking forward particularly when the industry will be sanitized, when it will have a legal frame work that properly defines what should be and what shouldn’t. "You have an independent umpire there setting the standard and a professional organization that understands, believes and is willing to take all it has into the industry. We will then have a room to operate. That is the future we are looking at but right now Anco is using moral persuasion and every means possible to convince, mobilize, encourage and galvanize the multitude of people that are licensed to operate courier in the country," Ibekwe said.

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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E-Financial

Bankers, Criminals Collaborate to Clone ATM Cards- Police

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Dan Okoro, commissioner of Police, Anti-Fraud Unit, Federal Criminal Investigation Intelligence Department (FCIID) Ikoyi- Lagos, has raised alarm over many cloned certificates and ATM cards in circulation.

 

Okoro raised the alarm while briefing journalists in Lagos on the discovery of some cloned certificates by a syndicate, which specialised in printing fake documents of banks, government and corporate organisations.

 

He said that the syndicate had been using the cloned documents to defraud banks, government, corporate organisations and individuals, stressing that some bank officials were collaborating with the suspects for the crime.

 

Among documents cloned by the syndicate included CBN, presidential clearance certificates, IMF and court documents.

 

“I advise members of the public against cloned certificates, ATM card and other important documents currently in circulation. I want members of the public to keep their pin numbers, passwords and ATM safe.

 

“We have some documents recovered from one suspect arrested. We are investigating the documents and some bank staffers allegedly collaborating the syndicate.

 

“It is only the bankers that have details of every deposit in the bank. Our investigation revealed that some bankers give information to the syndicate on how much customers have in every account.

“The syndicate cloned documents and transferred such money to another account, particularly, accounts with ATM cards are their easiest target.

 

“Many crimes are going on in different banks, unfortunately, the bank management will not allow the public to know about it because they want to keep their customers trust,” he said.

 

Okoro said the unit was able to detect some of the documents through the assistance of a foreign cyber security firm based in Lagos using forensic analysis equipment to unravel the identities of the syndicate members.

 

He noted that cyber crime was a global challenge, stressing that the unit was synergising with the foreign firm for capacity building for officers and men in the unit.

 

The commissioner said the suspect arrested was currently in the hospital after he collapsed during search of his house and many incriminating materials, including hard drugs were discovered.

 

“The suspect is a web site designer. He designed many of the cloned documents. We are on the trail of other members of the syndicate,” Mr Okoro said.

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Global IT Spending to Hit $3.8tn in 2019 – Report

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Worldwide IT spending is projected to total $3.8 trillion in 2019, an increase of 3.2% from the expected spending of $3.7 trillion in 2018.

This is according to the latest forecast by market analyst firm Gartner, which says enterprise software spending is forecast to experience the highest growth in IT spending with an 8.3% increase in 2019.

“While currency volatility and the potential for trade wars are still playing a part in the outlook for IT spending, it is the shift from ownership to service that is sending ripples through every segment of the forecast,” says John-David Lovelock, research vice-president at Gartner.

“What this signals, for example, is more enterprise use of cloud services; instead of buying their own servers, they are turning to the cloud. As organisations continue their digital transformation efforts, shifting to ‘pay for use’ will continue. This sets enterprises up to deal with the sustained and rapid change that underscores digital business.”

Gartner says software-as-a-service is driving growth in almost all software segments, particularly customer relationship management (CRM), due to increased focus on providing better customer experiences.

It believes cloud software will grow at more than 22% this year compared with 6% growth for all other forms of software.

While core applications such as enterprise resource planning, CRM and supply chain continue to get the lion share of dollars, security and privacy are of particular interest right now, says Gartner.

It points out that 88% of recently surveyed global CIOs have deployed, or plan to deploy cyber security software and other technology in the next 12 months.

In 2018, the market analyst firm says, data centre systems are expected to grow 6%, buoyed by a strong server market that saw spending growth of more than 10% over the last year, and in 2018 will come in at 5.7% growth.

However, by 2019, servers will shift back to a declining market and drop 1% to 3% every year for the next five years, Garner notes, adding that this, in turn, will impact overall data centre systems spending as growth slows to 1.6% in 2019.

The firm points out that IT services will be a key driver for IT spending in 2019 as the market is forecast to reach $1 trillion in 2019, an increase of 4.7% from 2018.

It says an expected global slowdown in economic prosperity, paired with internal pressures to cut spending, is driving organisations to optimise enterprise external spend for business services such as consulting.

In a recent Gartner study, 46% of organisations indicated IT services and supplier consolidation were in their top three most-effective cost-optimisation approaches.

Worldwide spending for devices (PCs, tablets and mobile phones) is forecast to grow 2.4% in 2019, reaching $706 billion, up from $689 billion in 2018.

Gartner says demand for PCs in the corporate sector has been strong, driven by Windows 10 PC hardware upgrades that should continue until 2020. However, the PC market may see some impact from the Intel CPU shortage. While this shortage will have some short-term impacts, Gartner does not expect any lasting impact on overall PC demand.

The current expectation is that the shortage will continue into 2019, but Intel will prioritise the high-end CPU as well as the CPUs for business PCs, says Gartner, adding that in the meantime, AMD will pick up the part of the market where Intel cannot supply CPUs.

“PCs, laptops and tablets have reached a new equilibrium state. These markets currently have stable demand from consumers and enterprises. Vendors have only subtle technology differentiation, which is pushing them to offer PC-as-a-service in order to lock clients into multiyear recurring revenue streams and offer new bundles of service options,” says Lovelock.

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Uber Extends Safety Toolkit Launch for Riders, Drivers to Nigeria

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Uber  to double down on safety and roll out Safety Toolkit for riders and drivers across 38 countries, including Nigeria; Features to include Safety Centre, Trusted Contacts, Share Trip, emergency assistance button and customisable speed alerts

This week Uber announced the new Safety Toolkit which, over the next few weeks, will be rolled out to the millions of riders, drivers and delivery-partners using the app across Europe, Middle East and Africa.

The toolkit will introduce new innovative features which aim to raise the bar on safety, and increase transparency, accountability and peace of mind for all users.

Since launching the app, Uber has provided millions of people with technology that allows them to get a ride at the push of a button, track every trip with GPS technology and report any issues 24/7 with a dedicated safety team.

With the introduction of new safety features, the company aims to double down on safety and help make the Uber community safer.

Features that will be introduced as part of the new rider and driver safety toolkit, include:

Emergency button – With the push of a button in the app, riders, drivers and delivery-partners can connect directly to private emergency services and security response when needed through a third party private security supplier

Trusted Contacts – Riders can now easily designate five friends or family members as “trusted contacts” and, with a single tap, share their trip information which are easily customisable in their trip sharing preferences.

Safety Centre – A new app-housed safety information hub where users can find information on some of the key existing safety tools in the app, including our 24/7 team, information on the driver and the car, trip GPS-tracking and our rating and feedback system.

Speed alerts – A feature which reminds drivers and delivery partners to maintain a safe speed within the posted speed limits.

These new safety features will be a phased rollout, not all riders, drivers and delivery partners will have access to the features immediately.

“With more than 15 million trips on the Uber app every day, there is nothing more important than the safety of riders, drivers and couriers. Over the last year we’ve been working to develop innovative products that increase transparency, accountability and peace of mind for all users.

The rollout of our new Safety Toolkit features across Europe, Middle East and Africa is the next step in making sure that we’re helping everyone stay safe and connected, wherever you might be,” says Sachin Kansal, Uber’s Global Head of Safety Product.

Uber’s CEO Dara Khosrowshahi has made safety a top priority for 2018. Since joining the company, he has introduced a number of changes including Injury Protection cover for driver’s, delivery-partners and riders, driving hour limits and Driver Share my Trip.

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