Connect with us

e-Business Will Drive the Industry in the Future-Ibekwe

Published

on

Information and Communications Technology (ICT) development has constituted a restriction on one side to courier business but the same ICT is actually throwing up a major opportunity of the future for the industry. Mike Chukwuemeka Ibekwe, chief executive officer of Suvex Delivery Service and financial secretary, Association of Nigerian Courier Operators (Anco) disclosed this to Nigeria Communications Week in his office recently. Ibekwe says the real future of the industry in Nigeria is e-business which is already being practiced abroad where someone can stay in his bedroom and order what he wants from anywhere. In this process, Ibekwe says the shop doesn’t deliver these items but the courier. "That is the business of the future and that is what will determine or drive the industry in the future. That aspect of the market is grossly underdeveloped in Nigeria but time will come when the market in Nigeria will be e-driven", Ibekwe predicted.

To improve the services of the courier industry, Ibekwe says it will take the will power of the government to fast track action on the postal reform bill believing that once that bill is passed into law and the commission set up that the commission will then be able to define standard and ethics of the profession as well as measure operators and those that don’t measure up to those standards as he suggested, may be given a time frame either to measure up or fold up or join with some others. In addition, there is need for public enlightenment as Ibekwe expects that customers should also know what his or her rights are to courier service as well as recognize his responsibilities too.

Ibekwe emphasizes the need for training in the courier industry arguing that courier is a peculiar industry where there is no university or institution that offers courier as a course underlying the fact that the industry is vague to some extent. Therefore, to get the real quality and service according to Ibekwe, the industry has to come up with clear cut training programmes and packages, processes and procedures, standards and expectations which each organization will be involved in. Ibekwe says Suvex Delivey Service which provides domestic and international courier services, haulage, consultancy, in-house mail management has its own customized approach to doing business which the company does not compromise no matter what. He defines Suvex Courier as a company that observes honesty, integrity, character, relationship, value for money and respect for their customers as the core values of the organization especially this time around when there are a lot of sharp practices in the industry. "People don’t honour promises or honour their words but we go to any extent to keep our promise", Ibekwe said.

Ibekwe identifies the customer as the king and the reason for the existence of Suvex Delivery Service even as he says that it is a sacrilege for the organization to do anything against their clients and that the firm goes any mile to ensure customer satisfaction. Professional and efficient delivery of service within the budget of the customer is some of the selling points of the organization. Ibekwe believes it is one thing to deliver service and another for the service to fall within the budget of what the customer can afford.

He talks of Anco as a young organization that is still coming up compared to most of other trade groups. He says the biggest challenge in the organizations is trying to mobilize people who don’t believe in themselves not to talk of believing in an organization. Ibekwe says the truth of the matter is that the courier industry cannot get to its zenith without a proper organization and that that is what Anco is trying to do with the help and support of the Courier Regulatory Department (CRD). According to him, the association is looking forward particularly when the industry will be sanitized, when it will have a legal frame work that properly defines what should be and what shouldn’t. "You have an independent umpire there setting the standard and a professional organization that understands, believes and is willing to take all it has into the industry. We will then have a room to operate. That is the future we are looking at but right now Anco is using moral persuasion and every means possible to convince, mobilize, encourage and galvanize the multitude of people that are licensed to operate courier in the country," Ibekwe said.

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

E-Financial

Fidelity Bank MD Not On The Run – Bank

Published

on

Mr. Nnamdi Okonkwo

Fidelity Bank Plc has said that Mr. Nnamdi Okonkwo, its managing director/CEO, has not jumped bail, clarifying that he was on a sick leave.

 

The bank in a statement expressed shock at the online media report, stressing that it was a “responsible corporate citizen and staff members, including the MD/CEO, conduct their operations in line with the laws of the Federation”.

 

The statement read: “Our attention has been drawn to recent online media re¬ports that Fidelity Bank MD/CEO has jumped bail. The reports are completely untrue and the facts of the matter are hereby presented as follows;

 

“The MD/CEO has been away on medical leave, which was duly approved by the Board, since December 4, 2018.

 

“The Bank informed the CBN Governor of this development as the MD/CEO was unable to attend the annual Bankers Committee retreat held between December 8 & 9, 2018, on ac¬count of this. An Executive Director represented the bank.

 

“The Bank received a letter from the EFCC about 48 hours ago, requesting for the attention of the MD/CEO.

 

The Bank responded to the EFCC immediately that the MD/CEO was on medical vacation and gave an indicative date that he will report to the Commission.

 

“The Bank also attached the following documents to the response; the leave approval by the Board Chair¬man and the letter sent to the CBN Governor on the inability of the MD/CEO to attend the Bankers Committee retreat”.

The bank continued: “We are therefore shocked by the misleading reports in the online media and have provided the above clarifications to set the records straight.

 

“Fidelity Bank is a responsible corporate citizen and staff members, including the MD/CEO, conduct their operations in line with the laws of the Federation”, it concluded.

 

Continue Reading

Telecom

NCC to Order Telcos to Refund Illegal Deductions from Subscribers

Published

on

Nigerian Communications Commission (NCC), said it may soon order telecommunication operators to refund illegal deductions from subscribers.

 

Prof Umar Danbatta, executive vice chairman, EVC, NC, said the illegal deductions were made in five months.

 

He said 58,965,478 total Active Broadband Subscription on 3G and 4G platforms was recorded as at November 2018.

 

Danbatta explained that Internet subscription grew from 107,547,723 in October 2018, to 108,897,679 in November 2018, while Active Voice Subscriber base grew from 165,239,443 in October 2018 to 169,104,830 in November 2018.

 

The commission also disclosed that Nigeria has exceeded 30 per cent broadband penetration target, as it the record stood at 30.9 per cent in November 2018.

 

Danbatta who was represented by Sunday Dare, executive commissioner, Stakeholders Management, said Nigeria would achieve close to 50 per cent broadband penetration by 2019.

 

According to him, contributions of Telecommunications and Information Services to GDP from Q1 to Q3 2018 were N4.7 trillion, according to figures released by the National Bureau of Statistics (NBS).

 

In the last quarter (Q3, 2018), the amount stood at N1.5 trillion, according to Q3 figures reported by the NBS.

 

Danbatta said that Telecommunications and Information Services Sector grew by 14.7 per cent from Q1, 2017 to Q3, 2018.

 

The NCC has also promised to reduce call masking across the nation by 80 per cent before 2020, noting that about N6 billion is lost yearly to call masking

 

The executive vice chairman disclosed that tracking technology has made the commission to reduce call masking by 21per cent as at August 2018, even as nine offenders have been arrested.

 

He said the commission had in the last six months, took proactive measures through investigation and efforts to reduce incidents of SIM boxing in the country by 32 per cent.

 

According to Dambatta, call masking/refilling occurs when an international call is terminated in Nigeria as a local number.

 

He stressed that perpetrators have ulterior motive of profiting from price differentials between international and local calls termination rates.

 

He added that a SIM box has the capacity to receive and transmit calls undetected.

 

Continue Reading

Broadcasting

Court Unfreezes Pinnacle Account, Counsels Anti-Graft Agencies

Published

on

Nnamdi Dimgba, Federal High Court Judge has ordered Independent Corrupt Practices Commission (ICPC) to unfreeze the account of Pinnacle Communications Limited and counselled anti-corruption agencies of government against taking drastic action that could prevent private enterprises from flourishing prior to concluding investigations to justify such action.

 

Delivering his ruling in the case instituted against ICPC for instructing Zenith Bank to freeze it’s account Friday, the judge maintained that the anti-corruption war was as beneficial to the society as flourishing private enterprises pointing out that scuttling the operations of major private organizations like Pinnacle Communications Limited also sends negative signals to the international community about Nigeria’s business environment.

 

Justice Dimgba described ICPC’s action against Pinnacle Communications Limited as “an overkill just like using a sledgehammer to kill a fly” considering that even after six months since the case was instituted and despite lèeway provided by many adjournments by the court, ICPC could not file any charges against the company, emphasizing that it should not have frozen the account without establishing a prima facie against it.

 

The judge remarked that anti-corruption agencies should not based their actions on rumours or “beer parlour stories” but on thorough investigations that could sustain judiciall scrutiny.

 

He held that freezing accounts of individuals or organizations by ICPC amounts to an administrative action of a federal agency which relevant sections of the constitution empower the Federal High Court to review for compliance with the law and obligations of such agencies.

 

Justice Dimgba also ruled that an order freezing account could not subsist perpetually if it was meant to be temporary adding that the essence was to allow for quick conclusion of investigations, especially when it involves a major company playing a major role in the national broadcast sector which could be jeopardized.

 

The judge however said ICPC could continue its investigations and present it’s case before a court which would decide if there is any basis to freeze accounts in future.

Continue Reading

Trending

Copyright © 2017 Communication Week Media Limited.