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e-Business Will Drive the Industry in the Future-Ibekwe

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Information and Communications Technology (ICT) development has constituted a restriction on one side to courier business but the same ICT is actually throwing up a major opportunity of the future for the industry. Mike Chukwuemeka Ibekwe, chief executive officer of Suvex Delivery Service and financial secretary, Association of Nigerian Courier Operators (Anco) disclosed this to Nigeria Communications Week in his office recently. Ibekwe says the real future of the industry in Nigeria is e-business which is already being practiced abroad where someone can stay in his bedroom and order what he wants from anywhere. In this process, Ibekwe says the shop doesn’t deliver these items but the courier. "That is the business of the future and that is what will determine or drive the industry in the future. That aspect of the market is grossly underdeveloped in Nigeria but time will come when the market in Nigeria will be e-driven", Ibekwe predicted.

To improve the services of the courier industry, Ibekwe says it will take the will power of the government to fast track action on the postal reform bill believing that once that bill is passed into law and the commission set up that the commission will then be able to define standard and ethics of the profession as well as measure operators and those that don’t measure up to those standards as he suggested, may be given a time frame either to measure up or fold up or join with some others. In addition, there is need for public enlightenment as Ibekwe expects that customers should also know what his or her rights are to courier service as well as recognize his responsibilities too.

Ibekwe emphasizes the need for training in the courier industry arguing that courier is a peculiar industry where there is no university or institution that offers courier as a course underlying the fact that the industry is vague to some extent. Therefore, to get the real quality and service according to Ibekwe, the industry has to come up with clear cut training programmes and packages, processes and procedures, standards and expectations which each organization will be involved in. Ibekwe says Suvex Delivey Service which provides domestic and international courier services, haulage, consultancy, in-house mail management has its own customized approach to doing business which the company does not compromise no matter what. He defines Suvex Courier as a company that observes honesty, integrity, character, relationship, value for money and respect for their customers as the core values of the organization especially this time around when there are a lot of sharp practices in the industry. "People don’t honour promises or honour their words but we go to any extent to keep our promise", Ibekwe said.

Ibekwe identifies the customer as the king and the reason for the existence of Suvex Delivery Service even as he says that it is a sacrilege for the organization to do anything against their clients and that the firm goes any mile to ensure customer satisfaction. Professional and efficient delivery of service within the budget of the customer is some of the selling points of the organization. Ibekwe believes it is one thing to deliver service and another for the service to fall within the budget of what the customer can afford.

He talks of Anco as a young organization that is still coming up compared to most of other trade groups. He says the biggest challenge in the organizations is trying to mobilize people who don’t believe in themselves not to talk of believing in an organization. Ibekwe says the truth of the matter is that the courier industry cannot get to its zenith without a proper organization and that that is what Anco is trying to do with the help and support of the Courier Regulatory Department (CRD). According to him, the association is looking forward particularly when the industry will be sanitized, when it will have a legal frame work that properly defines what should be and what shouldn’t. "You have an independent umpire there setting the standard and a professional organization that understands, believes and is willing to take all it has into the industry. We will then have a room to operate. That is the future we are looking at but right now Anco is using moral persuasion and every means possible to convince, mobilize, encourage and galvanize the multitude of people that are licensed to operate courier in the country," Ibekwe said.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Coker Urges Africa to Close Digital Infrastructure Gap for Prosperity

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Ayotunde Coker, Chief Executive Officer of Open Access Data Centre, has said that closing Africa’s digital infrastructure gap is the key to increasing prosperity on the continent.

“Closing the digital infrastructure gap is key to Africa’s prosperity,” he said this in his keynote speech at the ‘Hyperscalers Convergence Africa’ event held in Lagos on Thursday.

The inaugural Hyperscalers conference was organised by Africa Hyperscalers Media and was aimed at uniting the continent’s digital infrastructure community.

Coker stated that Africa accounts for about 17 percent of the world’s population but contributes only around 4 percent of the global GDP. This disparity, which he termed the prosperity gap, is closely linked to Africa’s underdeveloped digital infrastructure.

For instance, nine submarine cables deliver internet capacity to Nigeria’s shores, but a 90,000-kilometer fiber infrastructure gap results in slow and unreliable internet access in the country. Gaps like this hurt the economic potential of the most populous African nation.

“Meaningful broadband connectivity, which is measured by speed, latency, and cost, is necessary for economic development,” he stated.

He urged governments and businesses to focus on expanding fibre networks and improving broadband services to support digital growth. He noted the role of supportive regulations, arguing that while some African countries have made progress in implementing regulations for the digital economy, more needs to be done.

“There needs to be collaboration between governments, regulatory bodies, and the private sector to create an environment that fosters investment in digital infrastructure,” Coker stated.

He acknowledged ongoing efforts in Nigeria and across the continent to improve visibility and support for digital projects but warned that progress would remain limited unless the underlying infrastructure gaps were addressed.

“Africa must light up its dark digital spine,” Coker stated, emphasising the need for revolutionary efforts to drive corporate adoption of digital infrastructure and broadband connectivity. “Without these steps, Africa’s economic growth would continue to be stifled by its underdeveloped digital landscape,” he added.

Also corroborating Coker, Deremi Atanda, the chief executive officer of Remita Payments, noted that connectivity can transform Africa’s innovation and economy.

During a panel session themed ‘Innovating Towards Africa’s Digital Future,’ he stressed that the continent’s prosperity lies in the strength of its digital infrastructure.

“The prosperity of Africa is dependent on the quality of our digital infrastructure. Connectivity has the power to redefine Africa’s innovation,” Atanda said.

He explained that the ability of Africans to take responsibility for their own challenges will only improve with better digital infrastructure. “We must respond to Africa’s needs when it comes to digital infrastructure. It will enable Africans to better understand their problems and improve their quality of life across the continent.”

Frank Eleanya, Senior Writer for Business, and Big Tech at TechCabal, acknowledged that while efforts have been made to improve digital infrastructure, there has been a lack of leadership to fully realize these goals.

“What’s needed is the leadership to make it all happen. We have the capacity, but leadership must wake up and translate all these plans into reality,” Eleanya said.

Wabo Majavu, Executive of Strategy and Business Operations at Africa Data Centre, pointed out that involving communities in Africa’s innovation journey requires monitoring and measuring impact. “When you look at the opportunities, there’s a need to talk about access,” Majavu noted.


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CAC Moves Against Unregistered POS Operators as Deadline Expires

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The Corporate Affairs Commission (CAC) has begun moves to enforce its directive that Point of Sale (POS) operators should register with the commission.

The registration directive gave POS operators July 7, 2024 to September 5, 2024.

In a statement released by the Commission, the CAC said that it is now working closely with law enforcement agencies and other relevant stakeholders to develop and implement a robust enforcement and sanction framework.

This framework, according to the CAC, will not only target the shutdown of non-compliant businesses but could also involve more severe legal actions against defaulters.

The Commission expressed concern over the low level of compliance by POS operators, despite the large number of such businesses operating across the country.

They also commended those operators who adhered to the directive, noting their responsible approach to formalizing their operations.

“We are to make it clear that the Commission is working with Law Enforcement Agencies and other relevant stakeholders to deploy a comprehensive enforcement and sanction framework that may include not only possible shutdown but other severe legal Consequences,”

However, the Commission criticized what it termed “recalcitrant operators,” many of whom have either refused or failed to comply with the registration requirement.

The CAC suggested that some of these operators might be engaging in “unwholesome activities” or have other undisclosed reasons for resisting formalization.

As the CAC moves towards enforcement, it urges all unregistered POS operators to take immediate steps to formalize their businesses or face the consequences of their inaction.

Recall that in May 2024 the CAC announced that PoS agents have been given a deadline of July 7, 2024, to register their business.

Hussaini Magaji, Registrar-General of the CAC, who announced this said this was the agreement with the PoS operators after a meeting in Abuja.

According to him, the registrations also align with the legal requirements and the directives of the Central Bank of Nigeria.

He added that the action was equally backed by Section 863, Subsection 1 of the Companies and Allied Matters Act, CAMA 2020 as well as the 2013 CBN guidelines on agent banking.

Magaji said the registration is aimed at safeguarding the businesses of fintechs and customers, strengthen the economy and tackle the surge in fraud in Nigeria’s financial industry.

The Commission also announced an extension of the mandatory registration for Fintech Operators to September 5, 2024.

It said the 60-day extension is to give sufficient time to operators particularly those in remote areas who might have encountered network challenges to register and continue with their businesses.

“The Corporate Affairs Commission wishes to notify Fintech Operators also known as Point of Sales Operators that the initial deadline of 7th July 2024 given for the registration of sole Agents, Super Agents, and Agents has been extended for sixty days beginning from 7th July 2024 to the 5th September 2024,” CAC said in the notice.

“This is to give sufficient time to Operators particularly those in remote areas who might have encountered network challenges to register and continue with their businesses.”


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Mutual Benefits Decries Low Insurance Penetration, Seeks Policy Changes

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Mutual Benefits Assurance Plc has decried the low insurance penetration in the country, calling for policy changes to increase insurance uptake by Nigerians.

Mr. Femi Asenuga, Managing Director/Chief Executive Officer of Mutual Benefits, who made the call at a workshop for insurance journalists, advocated for media support in ensuring policy changes, shaping public understanding of insurance and deepening insurance penetration in Nigeria.

While emphasizing the important role of the media in educating the insuring public on how insurance contributes to economic resilience, he said the ability of insurance journalists to communicate the complexities of insurance in a relatable and impactful way is vital in building public trust and confidence in the industry as well as encouraging more people to embrace insurance.

Asenuga said: “We are far from where we are supposed to be as a country. Nigeria with a population of over 200 million and as the giant of Africa should not only be in theory. As the press, you have a major role to play in changing the narrative of insurance penetration in the country.

The change is not only expected at the consumer level but also at policy making because that is where everything starts from.”

In her presentation “The Role of Insurance in National Development,” Head, Technical Department, Mutual Benefits Assurance Plc., Mrs. Titilayo Akinsiku, highlighted some of the roles insurance plays in national development.

They include, according to her, Risk Mitigation and Financial Stability; Business Continuity and Resilience; Social Welfare and Inclusivity; Risk Management and Sustainable Development as well as Investment and Capital Formation.

 


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