E-Business
eBanqo’s Omnichannel Platform Helps Businesses Offer Live Chat Assistance and Extend their Services on Messaging Apps

Businesses today serve customers based on companies’ own terms and not necessarily how customers prefer.
For example, customers are required to download apps to enjoy companies’ services, are expected to send emails and wait for 24+ hours to get their issues resolved, or have to call contact centres and wait on the phone for ‘the next available agent’.
eBanqo Inc, a cloud customer engagement platform provider, offers businesses a platform to deliver faster and more convenient customer support, as well as extend their services to messaging apps that customers already have.
eBanqo enables the automated delivery of services, instant resolution of customer issues, real-time responses to customer enquiries, and live chat via web chat, Facebook Messenger, Twitter DM, WhatsApp and In-app.
“Our focus is to make it possible for customers to solve issues instantly, without having to wait for hours to get them resolved. Our vision is for companies to have their services available on whatever channel the customer already has, with no need for the customer to download a new app to utilize a company’s services” said Charles Ifedi, CEO and Co-founder of eBanqo.
“The ability to perform transactions from the messaging apps to the back-end systems of organisations is one of our main areas of differentiation. We want to make it possible for customers to resolve issues themselves, enjoy services, and perform transactions, without speaking with anyone in the organization, in a safe and secure manner”.
eBanqo aims to enable organizations to make the most of their existing social media investments while improving the quality of their services to customers.
One of the ways eBanqo does this is by enabling customers to immediately purchase the advertised services of an organisation directly from social media platforms (e.g. Facebook) without having to leave the platform.
Similarly, when customers post or tweet about a business, a chatbot can immediately send a direct message to the customer to engage the customer in resolving their issues or answering his/her query instantly. These are some of the ways in which customers can get immediately engaged with businesses at the exact time when customers actually need to.
All businesses regardless of size can widen their reach, making their services accessible from messaging apps and also provide 24/7 support across multiple messaging channels. This helps businesses to deliver an omnichannel experience, and easily manage customers’ interaction from various platforms, all from one dashboard.
Businesses have realized the power of messaging and are adapting to a “chat-first strategy”. This is no surprise as messaging app usage has surged with WhatsApp boasting of over 2 billion monthly active users, and Facebook Messenger with over 1.3 billion monthly active users.
Furthermore, customers are turning to chat as phone calls and emails have failed to provide the instant responses they have come to expect. eBanqo helps businesses to navigate this change in customers’ preference and makes the transition seamless and painless.
About eBanqo
Headquartered in Georgia, USA, eBanqo is an omnichannel customer engagement platform provider that helps businesses deliver their services, automate FAQs, and provide live chat services via messaging platforms.
Founded in 2019, the company already serves customers across different sectors.
Customers include forward-looking enterprises like Hygeia HMO, Cellulant and Page Financials to innovative businesses like VFD Bank and SystemSpecs.
E-Business
INEC Sets Up AI Division to Strengthen Electoral System

Independent National Electoral Commission (INEC) has announced the establishment of an Artificial Intelligence (AI) Division within its ICT Department.
This marks a significant stride toward enhancing electoral integrity, efficiency, and innovation in Nigeria’s democratic process.
This decision was reached at the Commission’s regular weekly meeting held in Abuja, following a series of consultations and engagements on the global and continental impact of AI on elections.
In a statement issued by Sam Olumekun, national commissioner and chairman of the Information and Voter Education Committee, INEC underscored that the growing relevance of AI in electoral matters necessitated a proactive institutional framework to manage both the risks and opportunities it presents.
“Our interactions with electoral bodies across Africa highlighted both the risks of AI—such as fake news and content manipulation—and the vast potential it holds for data-driven decision-making, risk mitigation, automated voter services, and geo-spatial intelligence for logistics,” Olumekun noted.
According to him, the newly created division will centralise the Commission’s AI efforts, ensuring a harmonized approach to deploying intelligent systems that enhance decision-making, improve voter engagement, and boost the credibility of the electoral process.
“The creation of this division puts the Commission at the forefront of institutionalizing AI capabilities in electoral management.
It is also part of our ongoing reforms in areas where administrative action is sufficient to drive change,” he said.
He added that the AI Division will help INEC better coordinate its existing technological investments while providing safeguards against the misuse of AI technologies.
“We are positioning ourselves to maximise the positive impact of AI while mitigating its negative implications. This step strengthens the credibility and transparency of elections in Nigeria,” Olumekun concluded.
The initiative, INEC emphasised, reflects its commitment to embracing innovation in safeguarding democracy and improving electoral services nationwide.
E-Business
CAC, NIBSS Unveil Platform for Data Access to Private Firms

Corporate Affairs Commission (CAC) in partnership with the Nigeria Inter-Bank Settlement System (NIBSS) has unveiled a new Application Programming Interface (API) integration system to allow private firms access company data from the Commission’s database.
Hussaini Ishaq Magaji (SAN), registrar general of CAC, who spoke in Abuja at the unveiling said the system would give selected private organizations access to CAC services through technology-based companies, called “super agents.”
“This is a practical step to show that the Commission is committed to meeting the expectations of our customers,” he said.
Magaji explained that the integration allows the agents to retrieve data from the CAC database for use in specific client requests, outside the standard services provided by the Commission.
“Before now, only a few government agencies had this integration, especially those involved in investigations, anti-money laundering, and terrorism financing. Now, private companies that meet the criteria can also access it,” he said.
He said the system complies with the Nigerian Data Protection Act 2023, and information such as residential addresses, phone numbers, and dates of birth may be restricted.
“This is a call to law firms and companies with the right technology. We’ve started with NIPS because of their credibility. Embassies and banks can now authenticate company records directly through them.”
“There are prescribed fees. We already collect them on our portal, and now customers can also pay through these agents,” he explained.
He named NIPS, MoneyPoint, and OPE as some of the companies involved.
“OPE and MoneyPoint handle only registrations. But NIPS has moved further into validation and verification,” he said.
Ngover Ihyembe-Nwankwo, executive director at NIBSS, who represented Premier Oiwoh, managing director, said the service allows secure and efficient data verification.
“This is the result of years of effort to connect our systems with CAC. It will help users verify data within the limits of data protection laws,” she said.
She said the move is a way to lower costs and promote interoperability across the financial sector.
E-Business
FG Launches Online Citizenship, Business Management Platform

Ministry of Interior has announced the launch of a new Online Citizenship and Business Management Platform in line with the Renewed Hope Agenda of President Bola Tinubu.
A statement signed by Dr Magdalene Ajani, permanent secretary, Ministry of Interior’s said the initiative forms a key part of its ongoing reforms aimed at promoting transparency, enhancing operational efficiency, and significantly improving service delivery to the public.
The new digital platform is designed to streamline the application and processing of citizenship and business-related services, ensuring faster turnaround times and improved user experience.
The platform allows users to apply for and manage business permits, ensuring that both local and foreign businesses operate legally in Nigeria.
It includes an Expatriate Quota System to manage work permits for foreign employees, helping companies hire skilled workers while complying with Nigeria’s immigration laws.
The Citizenship Administration and Management System provides a streamlined online process for applying, tracking, and managing Nigerian citizenship applications and related services.
Members of the public, corporate entities, and other stakeholders are expected to access the platform through the ministry’s website: https://interior.gov.ng , Direct Portal Access: https://candb.interior.gov.ng , or contact candb-support@interior.gov.ng for support and inquiries.
“The Ministry of Interior remains committed to establishing a more efficient, transparent, and secure framework for citizenship administration, while continuously enhancing service delivery through digital transformation,” the statement read in part.
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