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eBanqo’s Omnichannel Platform Helps Businesses Offer Live Chat Assistance and  Extend their Services on Messaging Apps

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Businesses today serve customers based on companies’ own terms and not necessarily how customers prefer.

eBanqo’s Omnichannel Platform Helps Businesses Offer Live Chat Assistance and  Extend their Services on Messaging Apps

For example, customers are required to download apps to enjoy companies’ services, are expected to send emails and wait for 24+ hours to get their issues resolved, or have to call contact centres and wait on the phone for ‘the next available agent’.

eBanqo Inc, a cloud customer engagement platform provider, offers businesses a platform to deliver faster and more convenient customer support, as well as extend their services to messaging apps that customers already have.

eBanqo enables the automated delivery of  services, instant resolution of customer issues, real-time responses to customer enquiries, and live chat via web chat, Facebook Messenger, Twitter DM, WhatsApp and In-app.

“Our focus is to make it possible for customers to solve issues instantly, without having to wait for hours to get them resolved. Our vision is for companies to have their services available on whatever channel the customer already has, with no need for the customer to download a new app to utilize a company’s services” said Charles Ifedi, CEO and Co-founder of eBanqo.

“The ability to perform transactions from the messaging apps to the back-end systems of organisations is one of our main areas of differentiation. We want to make it possible for customers to resolve issues themselves, enjoy services, and perform transactions, without speaking with anyone in the organization, in a safe and secure manner”.

eBanqo aims to enable organizations to make the most of their existing social media investments while improving the quality of their services to customers.

One of the ways eBanqo does this is by enabling customers to immediately purchase the advertised services of an organisation directly from social media platforms (e.g. Facebook) without having to leave the platform.

Similarly, when customers post or tweet about a business, a chatbot can immediately send a direct message to the customer to engage the customer in resolving their issues or answering his/her query instantly.  These are some of the ways in which customers can get immediately engaged with businesses at the exact time when customers actually need to.

All businesses regardless of size can widen their reach, making their services accessible from messaging apps and also provide 24/7 support across multiple messaging channels. This helps businesses to deliver an omnichannel experience, and easily manage customers’ interaction from various platforms, all from one dashboard.

Businesses have realized the power of messaging and are adapting to a “chat-first strategy”. This is no surprise as messaging app usage has surged with WhatsApp boasting of over 2 billion monthly active users, and Facebook Messenger with over 1.3 billion monthly active users.

Furthermore, customers are turning to chat as phone calls and emails have failed to provide the instant responses they have come to expect. eBanqo helps businesses to navigate this change in customers’ preference and makes the transition seamless and painless.

About eBanqo

Headquartered in Georgia, USA, eBanqo is an omnichannel customer engagement platform provider that helps businesses deliver their services, automate FAQs, and provide live chat services via messaging platforms.

Founded in 2019, the company already serves customers across different sectors.

Customers include forward-looking enterprises like Hygeia HMO, Cellulant and Page Financials to innovative businesses like VFD Bank and SystemSpecs.

 


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E-Business

US Supreme Court Upholds Law Banning TikTok

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The United States Supreme Court has upheld a law seeking to ban TikTok in the United States.

US Supreme Court Upholds Law Banning TikTok

The court ruled that the law does not infringe upon free speech rights, citing the US government’s legitimate national security concerns about the Chinese ownership of the app.

Last week, the Supreme Court listened to the arguments from ByteDance, TikTok’s parent company, claiming the law violated free speech.

“There is no doubt that TikTok provides a unique platform for expression, engagement, and community to over 170 million Americans,” the justices stated.

With this decision, the ban set for Sunday remains in place, despite calls from lawmakers and officials across the political spectrum for a delay.

Last year, Congress passed a law requiring ByteDance to sell TikTok or shut it down in the US by January 19, reflecting widespread concerns in Washington that the app could be exploited by China for espionage or propaganda.

On Friday, White House officials informed the media that the ban would not be enforced, leaving the final decision to President-elect Donald Trump, who assumes office the next day.

In December 2024, TikTok asked the US Supreme Court to temporarily block a law that would force its Chinese owner to sell the popular video-sharing platform or shut it down by January 19.

The appeal came the same day TikTok, Shou Zi Chew, CEO, met with US President-elect Donald Trump.

 

 

 


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FG Says NINs will Facilitate Cash Transfers to 18.1m People

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Federal government has plans to expand the national social register to 18.1 million names and to reach at least 70 million poor households across the country by the end of this year, according to Prof Nentawe Goshwe Yilwatda,  minister, Humanitarian Affairs, Disaster Management and Social Development (FMHADMSD).

FG Says NINs will Facilitate Cash Transfers to 18.1m People

Federal government has been distributing cash assistance to poor citizens through a program that requires verification using the National Identification Number (NIN).

The rate of poverty in the country is alarming, the minister said in an interview with Arise News, reason why the federal government plans to extend the humanitarian outreach program to target more homes. Each household receives the sum of N75,000 ($45).

Giving update on the payments, the minister said the first tranche of the conditional cash transfers were paid to five million households between October and December 2024, while the second and third tranches were paid to 2.8 million households.

“The president has directed, based on CBN’s new regulations, that before any payment is made to an individual or household, they must have a digital identity we can trace. That is the NIN number,” the Yilwatda told Arise News.

The cash transfer enabled by digital ID was launched in 2023, and last year, the federal government said around 25 million Nigerians had already benefitted from the scheme.

 

 

 

 

 

 

 

 

 


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NIMC Grants NCoS Licence to Register Inmates for NIN

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National Identity Management Commission (NIMC) has granted licence for the Nigerian Correctional Service, (NCoS) to register inmates in the over 252 custodial centres across the country for National Identity Numbers, (NIN).

NIMC Grants NCoS Licence to Register Inmates for NIN

The approval followed the request made by Sylvester Nwakuche, acting controller general of the NCoS, who paid a visit to Engr Abisoye Coker-Odusote, director general/chief executive Officer of NIMC, in her office.

The acting controller-general, said the licence to carry out registration of inmates for NIN would eliminate exclusion of inmates from the country’s National Development plans, ensure their safety and security and facilitate their smooth recapture in times of jailbreaks.

The NCoS boss said the visit to the headquarters of NIMC was in search of collaboration that would enable the Service carry out its mandate seamlessly following on going reforms of the Correctional Service system.

According to Nwakuche, there are lots of socio-economic developments within the Correctional Service systems which had led to a number of inmates obtaining University degrees, Masters Degrees and Doctor of Philosophy (PhD) in various fields.

He said such inmates should not be excluded from the national development plans of the country as they should be integrated into the society to become useful for their families and the country.

Nwakuche said inside the Correctional centres are those awaiting trials whose innocence and otherwise has to be decided by the Courts, but argued that in times of National planning, census and other critical national development issues, they should not be disallowed from participating.

Coker-Odusote who granted the licence said NIN has become critical and essential to the country’s national development plans, stressing that NIMC has gone far with the private sector, especially the banks and the Central Bank of Nigeria (CBN) as all banks accounts are now linked with the NIN.

Coker-Odusote said the Eight points Agenda of President Bola Tinubu are also anchored on the Country’s digital identity or National identity Number, stressing that for instance NIN was tied to students loans to eradicate duplicity and prevent ghost beneficiaries.

Coker-Odusote expressed delight in the partnership with the NCoS, saying that the Commission had already entered into partnership with the Nigeria Immigration Service, NIS and other agencies in order to facilitate the smooth delivery of their constitutional mandates.

She commended Dr Olubunmi Tunji-Ojo, minister of Interior, for his dynamic leadership and role in ensuring the delivery of dividends of democracy to Nigeria through various reforms.


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