E-Business
Eliminate Wasting Time and Act in Real Time

A sudden technical problem in an organisation, especially during business hours, can cause havoc for an IT department as it is not usually prepared for it, nor does it immediately know what the exact cause of the disruption may be.
This is according to Anton Jacobsz, managing director at Networks Unlimited, an authorised distributor of NETSCOUT solutions throughout Africa.
Jacobsz said, “There is no value, in such a crisis, in having the IT department internally trying to apportion blame between the network engineer versus the network technician or service provider. Instead, the IT department should have a system in place that avoids such ‘finger pointing’ and enables seamless and continuous operation, as well as effective preparation in the case of a crisis.”
Visibility for network engineers
Jacobsz said that network engineers need to be aware of as many touch points to the data as possible, especially with applications that are hosted in the Cloud.
Data sources throughout the network need to be leveraged to provide an overall picture of how services and applications are performing. NetFlow, SNMP, stream to disk packet capture, automated data mining and application performance alerting need to be used system wide to stay on top of performance and security threats, while providing IT professionals with actionable data in the event of a problem.
There are simply too many changing technologies for the network engineer to keep up with at an expert level. In view of this, the network engineer needs to rely on automated analysis tools to provide direction on problem alerting, isolation, and root cause resolution.
In order to validate, troubleshoot, and restore these systems, network engineers require visibility to take the right action in the right place, which ultimately saves the company money and prevents downtime.
Monitoring and analysis by network operators/ technicians
Before a new system goes live, it should be monitored and analysed by network operators using management and monitoring systems and tools.
There are major benefits to implementing these management systems – first, technicians will be able to keep step with a highly dynamic network environment, which places greater demands on their role.
These demands include application problem resolution and analysis of network components, which cannot be accessed in the Cloud.
In today’s critical network environments, technicians cannot continue to lean on legacy systems that only display up/ down status and ping response times. This data cannot facilitate finding the root cause of slow application response and often does not allow the problem to be isolated and resolved.
Preparation by service providers
This is a key to success, in addition to constant skill updates and the ability to be flexible and adaptable. Service providers need to establish and execute on some critical best practices to keep ahead of the complexity and to provide the highest level of service and support to their clients.
Key areas to focus on for best practice execution include:
- Pre-deployment assessment;
- Installation and test; and
- Documentation and reporting.
Service provider field teams can improve project scoping and estimates, reduce call-backs and issues, and ensure satisfaction that results in prompt payment, additional service opportunities and referral business, by focusing on these three areas.
“It is important that IT divisions within the region’s enterprises are as efficient as possible in order for them to not only compete on a global scale, but to also, ultimately, have a bigger impact on the local economy. We are proud to have this kind of real-time service assurance and cybersecurity solution available to the African market, “ concluded Jacobsz.
E-Business
Equinix Launches LG2.3 Data Centre in Nigeria

Equinix, global digital infrastructure company, has launched a cutting-edge LG2.3 data centre in Lagos aimed at fueling Nigeria’s booming tech scene.

Equinix officials at the launch
The data centre is designed to provide businesses with secure, reliable, and high-performance colocation and interconnection services, crucial for supporting the increasing demand for digital services across the region.
Nestled in the bustling Lekki Free Zone, LG2.3 is packed with the latest tech, offering businesses the secure and lightning-fast connections they crave. Think of it as the engine room for Nigeria’s online world, designed to handle the explosive growth of digital services.
The launch featured Bruce Owen, president, Equinix’s EMEA, who cut the ribbon to open the data centre.
“Nigeria is our focus,” Owen declared, emphasizing Equinix’s dedication to powering the nation’s digital growth. “The energy here is incredible, and we’re excited to be part of it.”
On his part, Wole Abu, managing director, Equinix’s West Africa, echoed this sentiment highlighting the increasing global demand for digital infrastructure.
“Africa is on the cusp of a digital explosion, and we’re here to support that growth,” he said.
Nigeria’s digital adoption is skyrocketing, driven by a young, tech-savvy population. Businesses are racing to embrace online platforms, and LG2.3 is perfectly positioned to meet their needs.
This investment is set to create a ripple effect, boosting the economy, creating jobs, and fostering innovation.
LG2.3 is set to be a beacon for Africa’s tech potential.
Equinix’s confidence in the continent aims to attract more global players, turning Africa into a digital powerhouse.
This data centre will act as a vital connection hub, empowering businesses to connect and collaborate, bridging the digital divide.
Equinix’s vision extends beyond Nigeria, with plans to expand across Africa.
strategic move reflects their commitment to building a connected and thriving digital ecosystem.
The success of LG2.3 is a testament to the power of public-private partnerships, with the Nigerian government playing a crucial role in attracting investment.
As Nigeria marches towards a digital future, Equinix’s LG2.3 data centre will be a key driver of progress. It’s a powerful symbol of Nigeria’s digital ambition and a catalyst for Africa’s tech revolution.
E-Business
Microsoft Marks 50th Anniversary with Major Copilot AI Update

Microsoft is celebrating its 50th anniversary with a major leap forward into artificial intelligence, unveiling significant updates to its AI assistant, Copilot.
The announcement was made on April 4, 2025, at the company’s headquarters in Redmond, Washington, marking a milestone for both Microsoft and the AI industry.
As the tech giant celebrates its golden anniversary, the company is setting its sights firmly on the future, particularly with its AI-driven tools.
Microsoft’s Copilot, which has been integrated into various software tools across its ecosystem, has now received a significant upgrade.
The new features aim to make the Copilot assistant more intelligent, personalised, and proactive, which positions Microsoft as a serious competitor in the AI space against other industry leaders such as OpenAI’s ChatGPT and Anthropic’s Claude.
Mustafa Suleyman, head of Microsoft’s AI division, expressed the company’s ambition, saying, “We envision Copilot not just as an assistant, but as a long-term AI companion, one that can learn, adapt, and evolve alongside its users. This goes beyond just responding to commands; it’s about fostering relationships between users and their AI.”
The most notable update to Copilot is its new memory functionality. Now, the assistant can retain information such as preferences, previously used commands, and even personal context, making it more responsive and efficient in future interactions.
This means Copilot can, for example, anticipate a user’s needs based on past behaviours, from scheduling meetings to suggesting restaurants for a night out.
In addition to the memory features, Copilot’s new “Vision” capabilities extend the AI’s functionality across multiple platforms. Windows and mobile users will now be able to interact with Copilot using both the camera and on-screen elements.
This includes actions such as booking appointments, managing tasks, and even shopping online — all in a more interactive and seamless way.
Scott Guthrie, Microsoft’s Executive Vice President, shared his enthusiasm about the potential of these advancements, stating, “With these new capabilities, we’re not just reacting to AI’s capabilities — we’re shaping the future of how users interact with technology. AI can do so much more than just assist with tasks. It can enrich the human experience.”
The updated Copilot is designed to challenge industry competitors like ChatGPT and Claude, offering more personalised and context-aware interactions.
Microsoft has positioned its Copilot as a tool that not only assists users but builds a deeper, more intuitive relationship over time.
The company has also placed a strong emphasis on AI accessibility. With AI’s growing role in everyday tasks, Microsoft aims to make it easier for users to adopt and benefit from these technologies, regardless of their technological proficiency.
Despite past challenges, including legal disputes over privacy and AI ethics, Microsoft continues to push boundaries in the AI space. Guthrie remarked, “This is just the beginning. As we continue to innovate, we are reshaping how people work, interact, and live with technology.”
With Copilot’s advancements, the tech giant hopes to continue its legacy of innovation, making AI tools accessible and useful for people around the world.
E-Business
Report Suggests a Slash in Mobile App Usage By 2027 Due to AI Assistants

By 2027 mobile app usage will decrease by 25 per cent due to AI assistants according to Gartner, Inc. Smartphone users will turn to AI assistants, such as Apple Intelligence, ChatGPT, Google Gemini, Meta AI, and others to replace apps for many functions.
In addition to the impact of AI assistants, apps will be consolidated across separate brands and companies, creating mobile app partnerships or consortiums to reach more users per app at scale and defray the cost of creation and maintenance.
“CMOs should begin scenario planning for the impacts of decreased mobile app usage,” said Emily Weiss, Senior Principal for the Gartner Marketing Practice.
“Brands with low app engagement and retention will likely be first impacted – this will be a positive development for brands that are not overly reliant on driving revenue via apps as app development costs will decrease.
Other brands may be severely impacted by the disintermediation of users turning to AI assistants for services. The loss of app users will also result in the loss of first-party data collection and the ability to reach fewer users via mobile push notifications,” Emily added.
By 2026, Over 1/3 of Web Content will be Created for the Purposes of Gen-AI Powered Search According to Gartner’s 2024 CMO Spend Survey of 395 respondents between February and March 2024, the average CMO allocated almost a quarter of their digital marketing budget to search.
Other than end users directly visiting a website, search currently drives more traffic to the average commercial enterprise website than any other referral source.
Given this, a loss of search driven traffic due to algorithmic shifts by major search engines would result in tangible, negative commercial impact to any organisation.
“CMOs will need to direct their teams to hire talent with a strong understanding of how GenAI, and broader AI influences, impacts the performance of their content in search algorithms,” said Weiss.
“It will be important to upskill the function by investing in search and content talent with AI skillsets. These associates will need to have familiarity with creating or optimising content to train and rank within evolving search algorithms,” she said.
By 2028 digital Mlmarketers will move 30 per cent of their paid social budget to support advertising and partnerships on subscription-based channels It is becoming more challenging for CMOs to maintain, let alone grow, their reach and engagement among consumers.
This is especially true as consumers shift their tech and media behaviors away from social media, to other platforms and subscription based channels.
Gartner’s 2024 CMO Spend survey found that since 2022, paid social has maintained the highest budget allocation for all digital media spend. In 2024, B2C Marketing leaders reported allocating 14.3 per cent for their digital channel budget to social media advertising (an increase from 12.3% in 2023).
“Closed group communities and subscription channels of – fer a potential alternative for social media weary consumers and content creators who want to do more than feed the algorithm,” said Weiss.
“Brands can leverage closedgroup subscription channels – such as Substack, Patreon, and Discord – and the professional creators on them to reach relevant target audiences who are already engaging with content they self-selected into consuming,” she added.
Current AI models, such as large language models (LLMs), lack the agency to autonomously execute tasks and adapt in complex environments.
However, as new levels of intelligence are added, new AI agents are poised to quickly become more capable and reliable as brands seek to address customer facing use cases.
“There will be more AI agents than people, so while current approaches require humans in the loop, this idea will quickly become antiquated.
Marketers will need to determine when and how they can trust AI agents to act on behalf of the brand and customers across key areas,” said Weiss.
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