Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Connect with us

Telecom

Ericsson, MTN Partner to Improve CX Across Africa

Published

on

Kindly share this post

MTN has implemented the Ericsson Customer Experience Programme (ECEP), in an effort to transform from a traditional operator into a modern, digital business.

Rolled out across eight networks, including Guinea Bissau, Liberia, Ghana, Benin, Nigeria, Cameroon, Rwanda and SA, the aim is to hone in on client needs and gain a 360-degree view of the customer experience.

Chatting to the media at AfricaCom 2019 about the findings of the Ericsson Mobility Report, Ericsson VP for MEA, Nicolas Blixell, and Navi Naidoo, MTN executive for network planning and design, discussed a special release of the report, which is focused on Ericsson’s partnership with MTN.

This paper highlights the impact of MTN’s ECEP efforts in two specific countries – Rwanda and Ghana.

“If you want to improve customer experience, you need to improve your networks. This is exactly what we set out to do,” explained Naidoo.

According to Naidoo, boosting network performance entailed activating new network features, expanding coverage and relooking site rollout strategies.

The results speak for themselves: from Q2 2018 to Q2 2019, MTN’s market share in Rwanda rose from 11% to 54%, its subscriber base grew by 23% and its revenue increased by 27%.

In Ghana, MTN’s voice and data revenue increased by 13% and 26% respectively. Beyond revenue and subscriber numbers, MTN also saw massive increases in its net promoter score (NPS), which gauges the loyalty of a firm’s customer relationships.

In Rwanda, its NPS rose from two in the first quarter of 2018 to 18 in the same period of 2019. Ghana’s increase wasn’t as dramatic – rising from eight in 2018 to 16 in 2019.

“If anything, these numbers illustrate how you can leapfrog your competitors if you have a high-performing network,” said Naidoo.

Ericsson also used the AfricaCom media briefing to present the findings of its first Technology for Good Impact Report, which details the positive social impact enabled by the company and its partners.

Guided by the Sustainable Development Goals, the report highlights the dynamic role the ICT sector has in enabling sustainable developments in Africa, explained Fida Kibbi, VP and head of marketing, communications and sustainability and corporate responsibility at Ericsson MEA.

Some of the case studies highlighted in this report include Ericsson’s Mobile Financial Services platform, which provides easy-to-use, secure, next-generation mobile financial services to 13 African countries.

Another is the brand’s Digital Lab programme. This initiative focuses on guiding older children through their first encounters with the world of programming and new technologies. It kicked off in SA this year.

According to Kibbi, the efforts highlighted in the report align with Ericsson’s sustainability and corporate social responsibility strategy, which aims to promote responsible business, boost climate/environment action and aid efforts towards delivering Internet for all.

To download the full Technology for Good Impact Report, click here. The special release of the Ericsson Mobility Report can be accessed here.


Kindly share this post

Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

Continue Reading
Advertisement
Comments

Telecom

Airtel Launches AI Spam Alert in Nigeria

Published

on

Kindly share this post

Airtel, one of Africa’s leading telecommunications providers, has launched a groundbreaking Artificial Intelligence (AI)-driven Spam Alert Service in Nigeria, aimed at tackling the growing issues of spam messages and fraud.

Airtel Launches AI Spam Alert in Nigeria

Speaking at the launch event held in Lagos, Dinesh Balsingh, Managing Director of Airtel Nigeria, revealed that the innovative service will be rolled out across Airtel’s 14-country footprint.

Notably, Airtel subscribers in Nigeria can access the service at no additional cost.

The AI-powered solution detects and alerts users in real-time about suspected spam SMS, safeguarding them from potential fraud and cyber threats.

Highlighting the company’s commitment to technology-driven customer solutions, Balsingh said, “this is a game changer for the telecoms industry in Africa and as we move forward, we will continue to address customer challenges through proactive tech-driven solutions.”

The service is built on a proprietary dual-layer protection system that analyses over 250 parameters, including sender behavior, SMS frequency, and target location patterns.

Capable of filtering over 1.5 billion messages within two milliseconds, it also features a centralised database of blacklisted URLs to warn users about suspicious links.

“With the launch of this AI-powered Spam Alert Service, Airtel Africa has reaffirmed its commitment to delivering innovative solutions that enhance customer experience, safety, and digital inclusion across the continent.

“As Airtel continues to expand its footprint, it is expected that this pioneering solution will set a new standard for the telecoms industry in Africa.

“Also, as the digital landscape continues to evolve, Airtel Africa remains at the forefront, pushing boundaries and shaping the future of telecommunications in Africa,” said Balsingh.

He emphasised that as Airtel continues to expand, the pioneering solution will set new benchmarks for Africa’s telecom industry.

The initiative has received commendation from key stakeholders, including Dr. Bosun Tijani, minister of Communications, Innovation, and Digital Economy.

Dr. Tijani lauded Airtel’s efforts in boosting Nigeria’s technology ecosystem, particularly through solutions that enhance online security and foster digital inclusion.

Similarly, Dr. Aminu Maida, executive vice chairman of the Nigerian Communications Commission, hailed the service as a major step in addressing the security challenges faced by telecom subscribers.

As the digital landscape evolves, Airtel Africa continues to push the boundaries of innovation, shaping the future of telecommunications across the continent.


Kindly share this post
Continue Reading

Telecom

NCC, ALTON, LASIMRA Engage to Strengthen Telecom Infrastructure in Lagos

Published

on

Kindly share this post

The Lagos State Infrastructure Maintenance & Regulatory Agency (LASIMRA) recently embarked on a historic working visit to the Nigerian Communications Commission (NCC) Headquarters in Abuja.

The LASIMRA delegation was led by its Chief Executive Officer, Prince Oyekanmi Elegushi, alongside members of the senior management team.

The delegation was warmly received by the Executive Vice Chairman of the NCC, Dr. Aminu Maida, and the Commission’s management team. The visit marked a significant milestone in strengthening collaboration between LASIMRA and NCC towards improving the telecommunications sector in Lagos State.

The meeting was further enriched by the presence of representatives from the Association of Licensed Telecommunications Operators of Nigeria (ALTON), including the Chairman, Engr. Gbenga Adebayo, and the Publicity Secretary, Mr. Damian Udeh.

Discussions focused on addressing critical issues affecting the industry, with particular emphasis on the security and protection of telecom infrastructure.

LASIMRA reiterated the need for effective oversight and safeguarding of these essential assets under the jurisdiction of the Lagos State Government.

A key highlight of the meeting was the Tower Enumeration Project—a comprehensive audit initiative aimed at identifying all distressing communication infrastructure across Lagos.

LASIMRA also raised concerns about damages to public infrastructure caused by some operators during fibre deployment and reaffirmed its commitment to enforcing appropriate penalties to preserve public assets.

The parties agreed on the importance of a unified strategy involving NCC, LASIMRA and other stakeholders to bring order to the sector, improve connectivity, and ensure widespread access to high-quality telecommunications services across Lagos.

LASIMRA expresses its sincere appreciation to the NCC for its support and collaboration. Together, we remain committed to building a more connected, secure, and digitally inclusive Lagos.

 


Kindly share this post
Continue Reading

Telecom

NANS Issues Fresh Protest Notice over Telecom Tariff Hike

Published

on

Kindly share this post

National Association of Nigerian Students (NANS) has condemned the recent increase in tariffs by telecommunications companies in Nigeria, threatening to embark on a nationwide protest to compel a reversal.

NANS Issues Fresh Protest Notice over Telecom Tariff Hike

In a statement jointly signed on Thursday in Abuja by Comrade Anzaku Shedrack Ovye, national secretary-general, NANS and Comrade Samson Ajasa Adeyemi, the student body gave the Federal Government and telecommunications companies a 72-hour ultimatum to reverse the tariff increase.

The students warned that upon the expiration of the ultimatum, students across the country would be mobilized for a series of street protests nationwide to ensure a reversal.

They argued that the arbitrary action of telecommunications companies has further exacerbated the financial burden on millions of Nigerians, particularly students and youths, who are among the dominant end-users of their services.

The statement read in part:

“This decision, which has led to a significant rise in the cost of calls, data, and other communication services, is both unjustifiable and insensitive, given the prevailing economic challenges faced by the populace.

“NANS views this development as a blatant disregard for the welfare of Nigerian citizens and an affront to the principles of affordability and accessibility that should govern the telecommunications sector.

“This administration is committed to promoting the welfare of Nigerian students; hence, it will vehemently oppose any tendency that does not align with this vision.

“NANS is deeply concerned about the adverse impact this tariff hike will have on students, many of whom rely heavily on affordable telecommunications services for academic research, virtual learning, and staying connected with their families.

“Therefore, it is worrisome to comprehend the justifications for these increments, as NANS considers this action a direct threat to the security of Nigerian students and an attempt to further impede their ability to navigate their academic endeavors, maintain familial connections, and secure legitimate personal incomes, particularly for independent students responsible for their upkeep.

“We hereby issue a 72-hour ultimatum to telecommunications companies, the Honourable Minister for Innovation, Digital and Blue Economy, Dr. Bosun Tijani, and the Nigerian Communications Commission to reverse this tariff increase and provide a clear roadmap for ensuring affordable telecommunications services for all Nigerians.

“Failure to comply with this ultimatum will leave NANS with no choice but to mobilize students across the nation for a series of peaceful protests to demand justice, accountability, and a comprehensive audit of activities in the telecommunications sector,” NANS stated.

The leadership of NANS maintained that as student representatives, they would not stand idly by while the rights and welfare of Nigerian students, which they have vowed to protect, are trampled upon by greed, “corporate capitalism,” and regulatory complicity.

NANS also called on the Federal Government to intervene promptly and decisively to address this issue.

Additionally, they urged telecommunications companies to prioritize the interests of their customers over profit margins and to engage in meaningful dialogue with stakeholders to find sustainable solutions rather than inflict further hardship on Nigerians who are already struggling economically.

“As the voice of Nigerian students, NANS remains committed to advocating for policies and actions that promote equity, fairness, and the overall well-being of all Nigerians.

“We will continue to hold all parties and duty-bearers accountable to ensure that the rights of students and citizens are protected,” the statement added.


Kindly share this post
Continue Reading

Trending