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Etisalat @ Akure Forum Reassures Reiterates Customers

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(L-R): Head, Corporate Sales, Eric Uwaoma; Head Mass Market, Idowu Adesokan; Head Customer Experience & Retention, Biola Edun, all of Etisalat Nigeria, with Etisalat customer, Moshood Ismael, at the Akure edition of Etisalat Customer Forum 2014, held at Ruby's Court Event Centre, Oke Ijebu, Akure, recently.
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Etisalat, fastest growing and most innovative telecommunications company in Nigeria,  has restated its commitment to customer satisfaction through its customer feedback initiative tagged the Etisalat Customer Forum, which held in Akure recently.

The event, held at Ruby’s Court Event Centre, Oke Ijebu, Akure, Ondo State, was aimed at measuring the company’s performance on promise to customers while at the same time eliciting direct feedback from customers on the company’s products and service offerings.

Biola Edun, head Customer Experience and Retention, Etisalat Nigeria said customers are the greatest asset of the Etisalat business and catering for their communications needs remains paramount.

“Caring and satisfying our customers is central to our business strategy. Customer Forum gives us an opportunity to listen to our customers, interact with them directly on issues and fashion out mutually beneficial ways to address their challenges. With this forum, we want to hear our customers speak, while we listen and respond, because we care more about them,” Biola said.

One of the customers, Mr. Abiodun Olayinka, an Akura based businessman, described Etisalat as a company with “matchless customer care service.”

According to him, Etisalat’s Customer Care service is the best in the telecommunications sector. I must confess that I and my family are enjoying the Etisalat network. With today’s session, it is very clear that there is a connection between Etisalat and its customers.”

Another customer, Mr. Johnson Tanimoola, appreciated Etisalat for visiting Akure again with the forum. His words: “I really would give kudos to Etisalat for coming to Akure once more. Last year, they visited Akure with this forum, and I must confess that majority of the challenges we raised then have been resolved. We really appreciate Etisalat for keeping their promise of delivering world class telecommunications services.”

In response, , Idowu Adesokan, head Mass Market, Etisalat Nigeria reiterated that the company’s operations are designed to provide quality services and pricing to its customers. According to him,

“For Akure, one of the special plans we have given to them is the new tariff that allows them to make calls at 12 kobo per second to Etisalat network and 20 kobo per second to other networks. We have also launched a new service on the Etisalat network called, Gateway to Etisalat, which allows all customers to get full information on all our products and services on the go. To access this, all a customer needs to do is dial *200#,” he concluded.


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Telecom

MTN Nigeria Recovers N32Bn out of N74Bn USSD Debt

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Karl Toriola, chief executive officer of MTN Nigeria Communications Plc
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MTN Nigeria has recovered N32 billion from Nigerian banks as part of the N74 billion outstanding debt owed to the telecom operator for Unstructured Supplementary Service Data (USSD) service charges.

MTN Nigeria Recovers N32Bn out of N74Bn USSD Debt

However, N42 billion remains unpaid, highlighting the lingering tensions in the protracted dispute between banks and telecom companies.

USSD, otherwise quick codes or “feature codes s a Global System for Mobile Communications (GSM) protocol that is used to send text messages.

According to MTN Nigeria’s Q5 financial statement, the circular specified that: “The directive from CBN and NCC requires sixty percent (60%) of all pre-API invoices to be paid as full and final settlement by 2 July 2025 while for post-API invoices the DMBs are required to pay 85 percent (85%) of outstanding invoices issued after the February 2022 implementation of APIs by 31 December 2024. In addition, future invoices are to be settled within one month of issuance.

Based on this directive, on 31 December 2024 MTN received N32 billion payment from the banks out of the N74 billion in CBN and NCC circulars to banks,” they stated.

Recall that telecommunications companies had threatened to withdraw their services over the N250 billion accumulated debt by banks.

In December 2024, the Central Bank of Nigeria (CBN) and the Nigerian Communications Commission (NCC) issued a joint circular to resolve the long-standing USSD debt impasse between banks and mobile network operators (MNOs).

 

 


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Microsoft Confirms Skype is Shutting Down

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Microsoft has confirmed that Skype will shut down on May 20, 2025, with the free version of Microsoft Teams for consumers as the designated successor.

Microsoft Confirms Skype is Shutting Down

The company said, “Skype users will be in control, they’ll have the choice. They can migrate their conversation history and their contacts out and move on if they want, or they can migrate to Teams.”

However, telephony features are being discontinued.

Skype, the once one of the go-to messaging platforms is being shut down after 21 years.

The video calling service that was

Introduced in 2003, Skype was then acquired by Microsoft in 2011.

It was used as a replacement for early communications apps like Windows Live Messenger, but the history of the Skype platform within Microsoft products has been bumpy.

The writing has been on the wall for a while now since Microsoft has put most of its efforts over the last decade into its Teams platform.

Skype has also become less relevant over the years as platforms like Google Chat, WhatsApp Messenger, Facebook’s Messenger, Zoom and Apple’s FaceTime have taken over the mobile video calling space.

 

 

 

 


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GSMA Report Finds 70 Percent of Consumers Willing to Pay Premium for Environmentally Friendly Phones

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Fast-changing consumer attitudes towards repair and reuse of mobile phones are driving a rapidly growing market for ‘circular’ devices and services which could exceed $150bn by 2027, according to a new report published today by the GSMA, which represents mobile operators worldwide.

As technology leaders prepare to gather for MWC25 Barcelona, the world’s largest and most influential connectivity event, the GSMA’s ‘Rethinking Mobile Phones: the Business Case for Circularity’ report which surveyed more than 10,000 mobile phone users across 26 countries worldwide, shows that evolving consumer attitudes, regulatory changes and the growing impacts of e-waste are converging to challenge the traditional linear business model of the mobile phone industry.

With more than 70% of consumers surveyed globally stating that they would be prepared to spend more for environmentally friendly phones, the report highlights the growing opportunity for the mobile industry to embrace circularity, not simply for positive environmental reasons, but also commercial benefits.

Within the report, a survey of 31 operators from around the world highlights how they are embracing circular business models. 90% of operators surveyed already operate at least one circular business model, with refurbishment and e-waste management being the most popular.

However, respondents recognised huge potential in scaling up further; 80% with refurb programmes thought ‘a lot more’ could be done.

This could include developing leasing, renewal and upgrade propositions which would tap into new revenue streams, increase customer loyalty, and provide quality assurance.

Steven Moore, Head of Climate Action, GSMA, said: Fast-growing consumer demand for green and refurbished phones, as well as repair services, is a fantastic business opportunity for the mobile industry.

Unlocking this requires strong collaboration across the value chain, helped by enabling policies and incentives from governments, bringing together manufacturers, mobile operators, refurbishers, repairers, and recyclers to address key barriers to unlock new revenue streams and future-proof business models.”

 


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