Telecom
Etisalat Partners Montgomery on Customer Centricity Summit

Etisalat has been announced Platinum Sponsor of the cross-industry Customer Centricity Summit scheduled to hold from October 8th to 10th, 2013, at the InterContinental Hotel, Lagos.
The summit organized by leading independent exhibition and Events Company in Europe, Africa and the Middle East, Montgomery West Africa is part of activities to mark this year’s customer service week.
The summit, according to the organizers, is designed to highlight increasing demand from consumers in the Nigerian marketplace and the need for businesses to integrate customer experience as a core part of strategy to meet organisational goals.
Matthew Willsher, chief commercial officer of Etisalat Nigeria, said the summit affords the company an opportunity to drive discussions on customer care and other related issues. According to Willsher, Etisalat in partnership with Montgomery West Africa will use the summit to support business leaders and senior public administration professionals in delivering customer service excellence in Nigeria.
Speaking on Etisalat’s role in customer care delivery, Willsher said: “Our customers are at the heart of our business and our mission is to continue to make their communication lives easier through our quality network. We recognise that as a nation, our service provision has room for improvement – this launches a national engagement around improving customer focus and service quality. Etisalat’s commitment was recently recognized by the Nigerian Communications Commission (NCC) in November last year when they were awarded for Excellent Service and Customer Care.”
Accompanying Etisalat on the speaker panel are CxO level participants from the Central Bank of Nigeria, Konga.Com, PagaTech, Spar, Oando-TrippMart, GTB, KFC, Nike and others. Mr. Willsher also pointed out the various initiatives by the company to promote customer-friendly attitude. “We hold our quarterly regional interactive sessions with our customers known as Customer Forum, where we discuss and receive feedback on our products and services”, he said.
Tori Abiola, managing director, Montgomery West Africa, expressed delight at having Etisalat onboard as Platinum Sponsor of the summit saying that the company has played key roles in promoting effective customer care in its niche industry.
“Nigeria is an exciting market for many of the world’s leading brands and businesses and as such, there needs to be a platform for senior level decision makers with the public and private sectors to meet and to share best practice in delivering customer services excellence to Nigerians,” she said.
The first annual Customer Centricity Summit will feature international and local expert speakers on customer services, workshops and a formal networking cocktail and dinner reception. The event will run from the 8th till the 10th of October 2013; during Customer Service Week.
Telecom
MTN Nigeria Unveils CPaaS Platform to Transform Business Communication

At the recently concluded NextNow Business Forum in Victoria Island, MTN Nigeria electrified the business community with a live demonstration of its forthcoming Communication Platform as a Service (CPaaS), a solution engineered to redefine how Nigerian enterprises connect with their customers.
Unlike traditional communication systems, MTN’s CPaaS is built for the realities of a mobile-first market. The platform unifies SMS, voice, WhatsApp, email, and more into a single, intuitive interface. This approach is especially significant in Nigeria, with over 107 million internet users, 45.4% of the total population, according to Data Report. This figure underscores the necessity for businesses to meet customers where they are.
During the demo, attendees witnessed how CPaaS enables two-way, real-time conversations between brands and customers. The platform’s support for rich media, instant analytics, and seamless integration with business workflows drew particular attention. These features are designed to empower businesses with data-driven insights and the agility to personalise every interaction, whether it’s a service notification, marketing campaign, or customer support exchange.
Akinbulejo Onabolu, Head of Enterprise Segment at MTN Nigeria, articulated the vision: “CPaaS gives enterprises the flexibility to interact with their customers on their preferred platforms; whether it’s chat, voice, or messaging, in a way that feels personal and immediate. We’re looking forward to the value this will unlock for businesses across industries once it launches.”
The fireside chat added depth to the conversation, with Omowunmi Olatunbosun, Head of SME Segment at MTN Nigeria, and Stephen Agbi of Bayobab, highlighting how digital engagement bridges the gap between businesses and audiences.
They emphasised that today’s consumers demand immediacy, relevance, and ease, qualities that CPaaS is built to deliver.
The stakes for digital transformation in Nigeria are high. In a report by Punch, the country’s enterprise tech market is projected to reach $22 billion by 2027, reflecting a surge in demand for scalable, cloud-based solutions that drive efficiency and customer loyalty.
The CPAAS Acceleration Alliance have estimated that globally, the CPaaS market is expected to grow from $14.7 billion in 2025 to $72.4 billion by 2035, at a compound annual growth rate of 18.4%, a testament to the platform’s transformative potential.
The event’s closing keynote from META’s Korhan Yunak reinforced the strategic value of digital channels like WhatsApp, which are now indispensable for business communication and engagement at scale.
As MTN Nigeria prepares for the Q3 2025 launch, the anticipation is unmistakable. With its promise of flexibility, intelligence, and seamless integration, MTN’s CPaaS platform is set to become the backbone of next-generation business-customer engagement in Nigeria, enabling enterprises to not just communicate but to connect, adapt, and grow in a digital-first era.
Telecom
MTN Mulls Establishment of Fintech Firm in Nigeria, Others

MTN Uganda is seeking input from stakeholders on a plan to structurally separate its mobile money service, MoMo, from its core telecoms business.
According to the company, the proposed change will be discussed at the upcoming extraordinary general meeting on July 2.
If approved, the telco’s fintech business will be run by a new company controlled by MTN Group Fintech Holdings B.V. and a trust benefiting minority shareholders following a merger.
Additionally, the restructuring also aligns with MTN Group’s ambition 2025 strategy which aims to unlock value, attract new investors, and strengthen regulatory compliance by creating standalone fintech entities in Uganda, Ghana, and Nigeria.
The company’s fintech division has over 13 million customers, with an 18.4% revenue increase in the first quarter of 2025, driven by 19.0% growth in mobile money services, 19.8% growth in transaction volumes, and a 31.4% increase in transaction value.
Reports say the decision is part of the telco’s compliance with the National Payment Systems Act 2020, which mandates mobile money businesses to operate as standalone entities, and to align with MTN Group’s regional fintech strategy.
MTN Uganda, which is led by CEO Sylvia Mulinge, highlighted that the implementation of the proposed transaction will be subjected to a number of conditions and regulatory procedures.
“The implementation of the proposed transaction shall be subject to a number of conditions, including the company and MTN MoMo receiving all required regulatory approvals and no-objections and complying with any regulatory conditions,” said MTN Uganda in notice.
Telecom
Netflix Expands European Presence with €1 Billion Investment in Spain

Netflix has announced plans to invest more than €1 billion in Spanish film and television productions over the next four years, reinforcing its commitment to Spain as a key creative hub in Europe.
The announcement was made by co-chief executive Ted Sarandos at an event held at Netflix’s production studios near Madrid, celebrating the company’s 10-year presence in the country.
Sarandos emphasized that the investment would contribute significantly to Spain’s economy, create jobs, and enable the streaming platform to produce more local content. He was joined by Spanish Prime Minister Pedro Sánchez in unveiling the initiative.
Netflix first established its international production studios in Madrid in 2019, following the success of the Spanish-language hit series Money Heist.
Since then, its 22,000-square-meter facility has become one of Netflix’s major production centers within the European Union.
The company currently supports over 20,000 jobs in Spain, highlighting the nation’s growing influence in global entertainment.
The investment reflects Netflix’s ongoing strategy to expand its presence in European markets through original content and local talent.
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