Telecom
Experts Call for Talent Management Systems to Mitigate Talent Exodus in the Telecom Industry
Experts in the telecommunications industry have called for the introduction and integration of a Talent Management System to help mitigate the effects of talent exodus in Nigeria.
For years, various sectors of the Nigerian economy have struggled with brain drain, as highly skilled professionals continuously leave the country in search of better opportunities abroad, overwhelming the available workforce.
The telecommunications industry has not been spared, with numerous reports of high rates of talent resignation and migration to other countries.
This situation has impacted the sector, though some argue it presents an opportunity to evolve and integrate more talent into the pipeline.
During a panel session moderated by WTES Project Chief Operating Officer, Mr Chidi Ajuzie at the recently concluded 5th edition of the Telecom Sector Sustainability Forum (TSSF 5.0), organized by Business Remarks, the experts discussed the theme: “Mitigating the Effect of Talent Exodus on Nigeria’s Telecom Growth.” They acknowledged the issue of talent exodus but viewed it more as an opportunity than a threat.
Engr Ikechukwu Nnamani, ceo of Digital Realty, emphasized the need for a structured process for training and retraining talents already in the system, particularly by leveraging Nigeria’s large population to ensure talent retention.
Nnamani stated, “It’s inevitable. However, we should focus on the benefits. Reviewing employment policies to make workflows more flexible and adaptable for employees can reduce the impact of talent loss.”
He also noted that unlike other sectors, the data centre subsector has not experienced a significant loss of talent.
Delivering his paper presentation, the (NATEP), Femi Adeluyi speaking on the sub topic “Government Policies and Industry Initiatives to Retain and Attract ICT Professionals” addressed that talent export also has its advantages to its host community.
Citing India as an example, he said there needs to be a balance.
Dr. Olufemi also stressed the necessity of motivating employees through better remuneration and by creating mentorship programs.
He urged companies to implement a Talent Management System to effectively manage talent while simultaneously growing their businesses.
John Nwachukwu, managing director of Zoracom, stressed the importance of retention plans for businesses to hold onto talent, noting that companies must provide a supportive and enabling work environment.
He highlighted the need for succession and retention plans to prepare for talent loss and to create a vibrant and conducive workforce environment.
In the same vein, the CEO of Infratel, Dr. Tola Yusuf also encouraged businesses to focus on the positive aspects, advocating for continuous staff training and retraining to improve retention, alongside creating an atmosphere of encouragement for employees.
Speaking on this, the CEO of Jidaw System, Engr Jide Awe, highlighted India’s successful experience with talent export as a model for other countries.
According to him, India’s long-standing strategy of promoting software development and encouraging its citizens to pursue careers abroad has led to significant technological advancements and economic growth.
“By fostering a culture of innovation and entrepreneurship, India has not only benefited from the expertise and skills gained by its citizens working overseas, which has led to the establishment of a strong technology sector but has also attracted foreign investment and created job opportunities within the country.
“This demonstrates the potential for talent export to be a mutually beneficial strategy for both exporting and host countries, ” he noted.
Ms. Tinuade Oguntuyi who represented ICSL CEO, Yemi Oshodi is of the view that emphasized that brain drain and talent exodus in the telecom sector have a significant impact, not only on the industry itself but also on individuals and the broader economy.
According to her, brain drain in the telecom sector can have far-reaching consequences, including disruptions in services and a decline in innovation.
She also stressed the need to invest in talent development and create a conducive environment to retain skilled professionals within Nigeria.
On his part, the CEO of Impulso Integrated Services, Mr Akinyele Oludare said that the current talent exodus in the telecom sector is a result of various factors, including the slowing growth of the industry, limited opportunities for advancement, and the allure of higher earnings abroad.
While this trend can have negative consequences for the sector, the speaker also noted that it can have positive effects, such as increased remittances to Nigeria.
The speaker suggested that to address the talent exodus, the telecom industry needs to create a more attractive and dynamic environment for professionals.
This includes investing in growth, providing opportunities for advancement, and offering competitive compensation packages. By doing so, the industry can incentivize talented individuals to stay in Nigeria and contribute to its development.
The experts, however, cautioned companies against halting employee training programs out of fear of talent loss, emphasizing that the potential negative impact on company growth and success far outweighs any perceived benefits. Nigeria loses billions of dollars annually due to talent migration.
TSSF 5.0 aims to foster dialogue and develop strategies to retain talent while promoting sector growth. By bringing together key stakeholders, the event hopes to contribute to effective policies and initiatives that will enhance talent retention in the telecommunications industry.
Speaking about the event, the convener of the forum and Managing Editor of Business Remarks, Bukola Olanrewaju, noted that the Nigerian telecom sector is currently grappling with a multitude of challenges.
Olanrewaju stressed that the escalating depletion of talent and skilled workforce in critical sectors of the Nigerian economy is a pressing concern.
“This loss of human capital could pose as a significant threat to the nation’s productivity and economic growth if there is no balance.”
Telecommunications operators have resumed full SIM swap and related services following a four-week nationwide outage linked to the National Identity Management Commission (NIMC)’s migration to a new verification platform.
The outage rendered millions of subscribers unable to perform SIM-related tasks such as swaps, replacements, and activations.
Operators in the industry say the disruption began on June 26, 2025 when telcos temporarily halted SIM registrations and swaps due to unforeseen technical challenges during the transition to NIMC’s upgraded identity verification system.
The migration was mandated to enhance the integrity and efficiency of national identity management but caused major service interruptions across all Nigerian networks.
However, July 21, both MTN and Airtel confirmed via their social media handles that SIM swap services have now fully resumed.
MTN announced: “SIM swaps have now resumed. We can confirm that NIMC services are fully operational and appreciate their support in the migration to a new platform for NIN verification services for the telecommunications industry.
In a public update issued via its MTN Nigeria Support handle on X (formerly Twitter), MTN confirmed that SIM swaps have now resumed.
Telecom operators complained that the portal was unreliable or inaccessible, which resulted in the suspension of SIM swaps, number porting, and new SIM registrations, even though NIMC maintained that the platform was operating as intended.
Unexpected technical difficulties arose during the switch to the new platform, according to the Association of Licensed Telecommunications Operators of Nigeria.
Real-time NIN verification for SIM registration, replacement, and network migration was impacted by these issues.
“Unexpected technical difficulties have surfaced, impacting real-time NIN verification for SIM registration, replacement, and porting, following a recent directive from the National Identity Management Commission mandating Mobile Network Operators to transit to a new identity verification platform,” ALTON stated in a previous joint statement signed by Gbenga Adebayo, chairman, and Damian Udeh, publicity secretary.
The World Bank has affirmed that 84 per cent of adults in low-and middle-income economies, including Nigeria, own personal mobile phones.
The bank in its Global Findex 2025 report said mobile phone ownership was widespread and nearly everywhere. It said data from the Global Findex 2025 Digital Connectivity Tracker, revealed that “86 per cent of adults worldwide, and 84 per cent of adults in low- and middle-income economies, own personal mobile phones.”
The report pointed out that mobile phones and the internet had become widespread and essential to daily life in every economy around the world.
A earlier overview had indicated that Nigeria had a high mobile phone penetration rate, with estimates around 85 per cent to 87 per cent in 2024.
This translates to over 200 million mobile connections, making Nigeria a leading market in Africa for mobile phone ownership and usage. While the overall penetration is high, there’s a growing trend towards smartphone adoption, with forecasts predicting over 140 million smartphone users by 2025.
According to DataReporter, a total of 150 million cellular mobile connections were active in Nigeria in early 2025, with this figure equivalent to 64.0 per cent of the total population.
However, note that some of these connections may only include services such as voice and SMS, and some may not include access to the internet.
There were 107 million individuals using the internet in Nigeria at the start of 2025, when online penetration stood at 45.4 percent. Nigeria was home to 38.7 million social media user identities in January 2025, equating to 16.4 percent of the total population.
These headline stats offer a great overview of the “state of digital” in Nigeria at the start of 2025, but in order to make sense of how digital trends and behaviours have been evolving over time, we need to dig deeper into the data.
According to the World Bank, “as of 2024, individual ownership of mobile phones reached 86 per cent of adults worldwide.
“For many people, barely an hour goes by without their using a mobile device to make a call, ext a friend, read the news, access business information, post a meme on social media, pay for something, play a game, engage with a colleague or a customer, or search for information.
“As access to and use of digitally connected technologies increase, people, businesses, and governments place an increasingly high priority on online interactions. “Digitally connected technologies have clear, well-documented benefits.”
It further highlighted that access to mobile phones and the internet was associated with reduced poverty, increased consumption, and more employment for individuals in lowand middle-income economies.
“Women also experience these benefits, as internet access enables access to flexible jobs3 and has been shown to increase female labor force participation. “Mobile phones also facilitate information sharing.
For instance, in agricultural contexts, farmers’ access to real-time prices and buyer demand data can inform their decisions on where to sell, enhancing market efficiency and reducing the distances they would otherwise travel to get the best return for their product and time.
“Internet access also helps create jobs and aids individuals and countries in exporting goods and services,” it added. The World Bank further noted that owning a mobile phone furthermore enabled financial access through mobile money and other mobile financial services.
It added that these financial accounts and services, typically offered by mobile network operators or fintech firms and accessed via networks of local agents, were associated with lower rates of poverty, increased consumption and savings,and greater resilience to economic shocks.
Sophos, a global leader of innovative security solutions for defeating cyberattacks, today announced that it has been named a Leader in the 2025 Gartner Magic Quadrant for Endpoint Protection Platforms (EPP), marking the 16th consecutive time the company has received this recognition.
Sophos has been recognized in the Gartner Magic Quadrant for Endpoint Protection Platforms (EPP) since the inaugural publication for this category in 2007.
Sophos’ market-leading endpoint security solutions include Sophos Endpoint powered by Intercept X, Sophos Extended Detection and Response (EDR/XDR), and Sophos Managed Detection and Response (MDR).
Over 300,000 organizations trust Sophos endpoint security solutions to defend against cyberthreats, including advanced remote ransomware attacks and active adversaries.
Unique to Sophos, the solution includes adaptive defenses that automatically disrupt attackers by dynamically adjusting protection levels based on threat context.
“Sophos’ strength lies in its prevention-first strategy, designed to stop breaches before they start, adapt defenses in real time, and strengthen detection and response when it matters most,” said Kyle Falkenhagen, SVP, Product Management, Sophos. “We believe that receiving this recognition in the highly competitive endpoint security market for 16 consecutive reports reflects our relentless focus on developing innovative solutions that stay ahead of the global threat landscape and the adversaries we face every day.”
Sophos and Secureworks: The future of protection, detection, and response
Following Sophos’ acquisition of Secureworks in February 2025, combining two leading and complementary portfolios to offer a comprehensive suite of solutions for small, midmarket and enterprise organizations.
Secureworks Taegis XDR customers can use Sophos Endpoint to elevate their cyber defenses, at no additional charge, delivering both improved protection and return on investment.
The integration of Secureworks also adds a new Counter Threat Unit (CTU) to the Sophos X-Ops advanced threat response joint task force, further expanding the rich threat intelligence that informs all customers’ defenses.
Backed by Sophos’ advanced security technologies and a broad network of intelligence contacts and partners, the CTU plays a critical role in identifying and tracking threat actors and analyzing anomalous activity, uncovering new attack techniques, threats, and major shifts in the threat landscape.
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