FCMB Educates Customers Nationwide on Cashless Policy, Others

First City Monument Bank (FCMB) recently commenced a nationwide Customer Forum to educate their customers on the recent cashless policies of CBN and other banking issues, in its bid to step up engagement with customers across all segments.

FCMB is a large financial services provider in Nigeria, offering retail banking, corporate banking and investment banking services to large corporations, small and medium enterprises, as well as individuals.

With a growing emphasis on Cashless Banking to provide safer financial services to customers, FCMB recognizes the need to significantly increase access to a range of financial services, including savings accounts, payments, transfers and insurance for the unbanked and under-banked population.

The first forum took place in Onitsha with an overwhelming attendance record and active participation

Some of the questions asked at the town-hall meeting centered on the new banking policies by CBN; how it will affect local traders, as most of their businesses were being transacted in rural areas.

 Customers also wanted to know charges intra and inter-bank transfers attract and how ready the Bank is in handling the volume of e-transactions that the cashless policy will bring.

Speaking at the Onitsha Customers’ Forum, Mr. Okey Ezeala, FCMB’s executive director, South-South/South-East, said: “our customer is the reason for our being in business, hence the Bank’s commitment to serving them through simple and reliable products and excellent experience at our touch points”. He encouraged the customers to avail themselves of the cash-less inclined products of the Bank like FCMB Internet Banking, Mobile Banking, FlashMeCash, and mobile Points of Sale (POS); as they are simple to use and secure.

“Such customer forum fortifies our commitment to customer passion and increases our service delivery to all customer segments. In our efforts to serve and support smaller businesses, we have in recent times, boosted our Retail Banking expertise, as well as spun out a portfolio of cash lite, mass market banking products to ensure that all fragments of the Nigerian population regardless of their socio-economic status, have access to the excellent services being offered by the FCMB”, said Ezeala.