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FeedbackHall to Integrate Producers with Consumers Feedback

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FeedbackHall Limited a customer feedback service platform that enables consumers and producers give and receives feedback on goods and services has called for effective regulation of manufacturing industry to ensure that claims made by companies regarding the degrees of sustainability of their products and services are correct.

 

Prof. Pat Utomi, chairman, FeedbackHall Limited made this call on Monday during a press conference to Mark the 2020 World Consumer Rights Day (WCRD) held at the Center for Values and Leadership, Victoria Island Lagos

 

Speaking on the theme for this year’s celebration, “The Sustainable Consumer,” Prof. Utomi noted that companies need to change their production models to offer products that are truly sustainable so that consumers can have sustainable options.

 

He revealed that the era of unwholesome practices by these companies should be effectively regulated to ensure that their claims regarding the degrees of sustainability of their products and services are correct.

 

According to him,”For consumers to consume sustainably, companies and the organisations that regulate them have important roles to play.

 

“Since consumers cannot produce most of what they use, companies need to change their production models to offer products that are truly sustainable so that consumers can have sustainable options.

 

“In addition, companies need to stop producing greenwashed products. Some companies claim that their products are organic or natural when they are not.

 

“Some companies claim that the raw materials and production processes are environmentally friendly when they are not.

 

“These unethical business practices are used to deceive responsible consumers into believing that their products are environmentally friendly and win their patronage.  According to a report by TerraChoice Environmental Marketing, 98% of green-labelled products are actually greenwashed.

 

He called for more careful regulation of manufacturers and service providers, to ensure that, not just final products, but also the production processes are sustainable.

 

“Regulators need to ensure that, not just final products, but also the production processes are sustainable.

 

“They need to ensure that claims made by companies regarding the degrees of the sustainability of the products and services they offer are correct.

 

“Regulation of manufacturing industry and products imported into our country is an important function that needs to be reinforced in Nigeria.

 

“Given our level of development and geographic location, our vulnerability to climate change risks are high, therefore, prevention is not only better but also more feasible than cure”.

 

Prof. Utomi further explained that consumers have an important responsibility – to consume sustainably and also demand for and patronise products and services that preserve the environment.

 

He said, “World Consumer Rights Day is unique as it exposes the fact that, beyond rights, consumers have an important responsibility – to consume sustainably.

 

“Sustainable consumption requires consumers to demand for and patronise products and services that preserve the environment.

 

“It also requires them to use these products in ways that minimize their impact on the environment.

 

“Such ways include limiting waste that is, doing more with less; limiting pollution, reusing what is reusable and disposing the rest responsibly.

 

“Sustainable consumption is important to ensure that resources are available not only for the present generation but also for future generations”.

 

Dr. Chiugo Kanu, founder, FeedbackHall, speaking at the press conference said that they will continue to provide consumer intelligence required to formulate and implement important strategies and policies by connecting consumers and companies through a constructive feedback system as well as research.

 

She noted that their aim this year is to provide support for people and companies who are genuinely interested in promoting sustainable production and consumption with a comprehensive, nation-wide consumer research on sustainable consumption.

 

In a bid to serve consumers better, FeedbackHall last year, launched its annual Nigeria Digital Consumer Survey (NDCS) as part of activities to mark the 2019 World Consumer Rights Day.

 

NDCS was launched to aid provision of actionable insights for consumers, companies and regulators.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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WIOCC, Galaxy Backbone Partner to Drive High-Speed Internet Connectivity Across Nigeria

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WIOCC, Africa’s Carriers’ Carrier, has partnered with Galaxy Backbone Limited (GBB), a leading digital infrastructure and shared services provider, in a strategic infrastructure collaboration aimed at enhancing high-speed internet connectivity across the country. This partnership supports digital inclusion and drives Nigeria’s digital transformation.

By combining WIOCC’s extensive wholesale fibre network and expertise with GBB’s national fibre footprint, the collaboration will improve scalability, efficiency and service delivery for businesses and government institutions. It also aims to bridge the digital divide by expanding broadband access to underserved regions and foster partnerships with Mobile Network Operators (MNOs) to advance Nigeria’s digital economy.

A signing ceremony was held at Galaxy Backbone’s Corporate headquarters in Abuja, with Darren Bedford, Group Chief Development Officer at WIOCC and Managing Director/CEO of Galaxy Backbone, Professor Ibrahim A. Adeyanju.

They highlighted the strategic alignment of both organizations in driving digital transformation to accelerate Nigeria’s digital future, setting a benchmark for innovation and connectivity that addresses the evolving needs of Nigeria’s digital ecosystem..

Professor Ibrahim A. Adeyanju stated, “Our mission is to provide robust digital infrastructure that underpins Nigeria’s digital economy. This partnership with WIOCC is a testament to our commitment to enabling digital inclusion and providing a platform for collaboration that transforms how businesses, governments and communities operate in today’s world.”

Darren Bedford added, “This collaboration with Galaxy Backbone reflects our shared vision for driving digital transformation. Together, we are creating a platform for innovation and economic growth that will benefit the country with world-class connectivity.”


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Schneider Reiterates Commitment to Accelerate Data Centre Market

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Schneider Electric, has reiterated its commitment to accelerate growth in the data centre market across East and West Africa regions that have become vital due to rapid digitalisation and increasing Internet penetration.

Commitment on the company’s drive, End User Sales Director, Anglophone Africa, Schneider Electric, Rohan de Beer, said, the African data centre market is witnessing unprecedented growth, creating a fertile ground for resellers and distributors to enhance their capabilities and foster stronger relationships with local end users.

De Beer explained that previously, Schneider Electric relied solely on external channels for market development, which sometimes led to missed opportunities and increased competition.

He noted that the new dual approach adopted by the firm seeks to address these gaps by enabling closer engagement with end users to influence technology decisions and secure a larger share of the market.

He added, “Crucially, these engagements will still be fulfilled through Schneider Electric’s extensive channel network.This strategy allows us to influence project lifecycles at an earlier stage while maintaining our channel-driven fulfilment model,” explained De Beer. “Our goal isn’t to increase direct business but to expand our market presence and share while empowering partners.”

“In addition to self-paced learning resources, we are hosting instructor-led training sessions across the Anglophone cluster. The first half of the year saw successful training completions in East, West, and Southern Africa, focusing on technical solutions for partners and distributors,” De Beer added.


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Leo Stan Ekeh Highlights Nigeria’s Tech Potential @France–Nigeria Investment Forum

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This year’s France–Nigeria Investment Forum, a major highlight of President Bola Tinubu’s visit to France, ended on a sound note and was mutually rewarding for both countries.

For some of us who have attended a few such forums in the past, this year’s edition stands out as the best from a Nigerian perspective, especially because of the organization and selection of relevant, successful Nigerian entrepreneurs who attended.

Though it was a government-to-government outing, the event was largely driven by the private sector, including experienced foreigners who functioned as moderators. In the past, the Nigerian government would showcase CEOs of companies that foreign investors found it difficult to connect with.

Also, this year, Nigeria’s leading women CEOs were presented to the French and global investment communities. I was impressed with the confidence Dame (Dr.) Adaora Umeoji, the CEO of Zenith Bank, Dr. Owen Omogiafor and Jumoke Oduwole, the Honourable Minister of Industry, Trade and Investment exhibited during their respective presentations. This is good for the Tinubu administration and the Nigeria economy and in tandem with emerging global trends where women have been raising the bar in entrepreneurship and leadership.

However, what was exceptional to me as a Nigerian UK-based property investor, was the presentation of Dr. Leo Stan Ekeh, Chairman of Zinox and Konga Group as he was introduced.

He gave a completely different perspective to the event, speaking with confidence on the technology capacity of Nigeria to support foreign investors. He assured the foreign investors of the existence of world-class IT professionals in their thousands who are available to support these investors.

He pleaded with French investors to invest in the educational sector and partner with some Nigerian educational institutions to produce graduates who may become global citizens in the corporate world. It was a great eye-opener for the packed hall as he personally gave an example of what his companies have done in the tech sector for French companies in Nigeria over 30 years ago. Most of these companies had their CEOs present at the event.

Ekeh’s confidence was infectious, and you could gauge the impact of his audacious presentation from the faces of both the foreigners and Nigerians in the audience. I am sure there are many companies with the profile of Zinox and Konga Group that are yet to be showcased to the world.

People left the hall very impressed. Though I was unable to reach him as he had a few persons engaging him, and I left immediately after his presentation, I spent time on Google to check out this Nigerian who presented the Nigerian technology roadmap over 30 years back.

One of his most impactful impressions in his presentation was when he said that you cannot anticipate future investments anywhere in the world without technology as your enabler.

Google revealed a lot about this humble Africa’s leading tech icon. It was a great expose for a Nigerian who pioneered many tech initiatives on the continent. Very touching was what led him to transition Nigeria from analogue petrol dispensing pumps at filling stations to today’s digital dispensing pumps when he was cheated at a petrol station, amongst others.

His profile also mentioned how he lost over $28m in one swoop on an AI and Robotics investment that failed after he acquired the largest warehouse in the city of Lagos to install the intelligent, high-end project over eight years ago.

As I was travelling back to UK, I was reflecting on opportunities that abound in Nigeria. Today, we celebrate Elon Musk, the world’s richest man who has an African background but who made his money outside Africa, but I wager that Musk could not have made as much money if he had stayed back in Africa. Never!

Ekeh’s reason for not hitting the jackpot is that he is operating out of a very limited Nigeria economy with structural challenges and several infrastructural deficits.

The young Minister of Technology and Digital Economy Dr. Bosun Tijani, should be encouraged to produce more Dr. Ekehs to guarantee the future of Nigeria.

Ekeh in his narration talked about how as a young man he returned to Nigeria over 37 years ago with a vision to launch what he called ‘Digital Democracy’ by digitalising elections and electoral processes in the country. He also narrated his effort at consolidation of data through digital census to guide planning and investments to achieve his ambition of promoting Nigeria to the status of an economy the world can trust.

He may have achieved his vision for digital elections with massive tech deployment which his company handled, but I am not sure how he could achieve a trusted economy where 80% of successful persons in the country are in oil and gas, cement, road construction, all brutally controlled by government both directly and vicariously.

Tech is the present and the future, and the Nigerian government must be intentional by patronising and helping to grow indigenous players to ensure they remain competitive on the global stage. I must say that I am proud of Dr. Ekeh and his achievements as a serial tech entrepreneur. His work inspires confidence in Nigeria’s potential. However, the next two years will be pivotal in proving that this progress can be sustained.


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