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Telecom

FG Barks, Vows to Sanction Telcos over Poor QoS

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Omobola Johnson, Minister of Communications Technology
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The federal government is to prosecute telecommunications operators, found to be fleecing subscribers through poor service delivery just as the Nigerian Communications Commission (NCC) has given the operators till December 31 to improve the quality of their service provisioning or face sanctions.

Mrs. Omobola Johnson, minister of Communications Technology, who read the riot act in Lagos at a news conference, said her ministry had commenced collaboration with the Consumer Protection Council (CPC) to sanction operators rendering poor services or collecting charges from subscribers for services not rendered.

“The ministry, the Nigerian Communications Commission (NCC) and the CPC are now working together to deliver appropriate customer redress to telecoms subscribers. These will include but not limited to rebate on airtime, usage irregularities, inaccurate billing and options to opt out of unsolicited SMS messages,’’ she said.

Johnson said over 120 millions telecoms subscribers in the country had been at the receiving end of poor service delivery that had made it impossible for them to make or receive calls.

The minister said that subscribers had also been at the receiving end of insufficient customer care lines, unrelenting sales promotions by the networks and deceptive broadband speed adverts by service providers.

Johnson said that the imposition of fines on the service providers for which the NCC collected N1.7 billion 18 months ago had not made the companies to provide better services.

She noted, however, that the ministry had reached out to state governments to reduce the multiple taxation imposed on the telecoms operators, saying that the cost of right of way on federal highways had been reduced by about 90 per cent.

“We have also negotiated an agreement with State Governments  to reduce cost of right of way on state highways and for them to also reduce the charges on infrastructure,’’ she stated.

She said that the ministry had since reached understanding with the Lagos, Ekiti, Cross River and Rivers Government on outright waivers on some charges imposed on telecoms providers.

According to her, the Federal Executive Council has also approved a new bill on cyber- crime which has severe penalties for wanton destruction of telecommunications infrastructure.

Dr Eugene Juwah, executive vice chairman, NCC, said the commission had issued a Dec. 31, 2013 deadline to stop telecom operators from selling SIM packs or expanding their networks if they failed to improve services.

NCC warned the operators that failure to comply with the KPI service quality level after the deadline will attract stiff penalties such as fines and suspension from sale of new SIM cards, among others.

It was however unclear whether NCC’s directives referred to technical proficiency of the operators which invariably affect consumer complaints about drop and uncompleted calls, or unsolicited text messages which inundate phone inboxes.

Josephine Amuwa, director, Legal and Regulatory Services, NCC, had earlier in a letter of warning to the operators  said that  “The commission, after careful investigation of the quality of service of all the major network operators, has concluded that the present service being provided by telecommunications service providers falls below the Key Performance Indicators (KPI) published by the commission in the quality of service regulation.”

MTN, Globacom, Etisalat, Airtel, Swift Network, Intercellular Nigeria Plc, Multilinks and Visafone were listed as recipients.

NCC said it noticed the falling quality of service after a critical review of the standards, hence the new directive: “Failure to comply with any directive will result in the imposition of N5 million sanction plus N500,000 per day (penalty) for as long as the contravention persists,” it warned.

The sanction will be calculated from the deadline specified by NCC’s notice to any operator to raise its standard of service quality.

Mrs Dupe Atoki, director-general of the CPC, said the council had constituted a consumer education taskforce to enlighten consumers on their rights and privileges.

Atoki pleaded for more funds from the Federal Government to enable the CPC to work harder to achieve the goals for which it was established, assuring Nigerians that the company would live up to expectations.

 


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Telecom

MTN, Lynk Global Make Africa’s First Satellite-to-Mobile Call

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MTN South Africa, in partnership with Lynk Global, has successfully conducted Africa’s first satellite-to-mobile phone call touted as a groundbreaking development.

MTN, Lynk Global Make Africa’s First Satellite-to-Mobile Call

This historic trial, conducted in Vryburg, North West province, marks a major step toward bridging connectivity gaps in underserved and rural regions across the continent.

The test involved making a voice call using a standard smartphone connected via a low-Earth orbit (LEO) satellite.

This innovative approach eliminates the need for traditional network infrastructure, providing a viable solution for remote areas with limited or no mobile coverage.

According to Charles Molapisi, CEO of MTN South Africa, this initiative aligns with the company’s broader strategy to extend network coverage to hard-to-reach areas.

“This achievement demonstrates our commitment to leveraging cutting-edge technology to ensure connectivity for all, regardless of location,” Molapisi stated.

The trial also assessed SMS capabilities over the LEO satellite connection, proving the technology’s potential for widespread application.

With successful implementation, satellite-to-mobile communication could revolutionise telecommunications in Africa, enabling digital inclusion and economic opportunities in regions previously disconnected from mainstream networks.

This milestone underscores the growing role of satellite technology in Africa’s telecommunications landscape.

By integrating satellite solutions with existing mobile networks, MTN and Lynk Global aim to provide seamless connectivity that overcomes traditional infrastructure challenges.

 

 

 


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Smart Treasure Investment Team’s Initiatives Eradicate Poverty, Says Aminu

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Samson Aminu
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Samson Aminu, also known as Smile, has described the Smart Treasure Investment Team (ST Team) as a transformative force that has empowered its members and significantly contributed to poverty eradication.

Samson Aminu

Aminu, a VIP 9 member of the team, shared his experiences on Friday during the official car presentation ceremony held at the regional office in Lagos. Having recently received a Lexus RX350 and an international vacation from the team, Aminu recounted how the organization has positively changed his life.

“The Smart Treasure Investment Team has really imparted my life positively and changed my status from zero to hero,” he said.

He revealed that his first earnings through the team allowed him to relocate to a new apartment and acquire gadgets. “I’ve purchased various items for myself and my family, and established an operational center in Ilorin,” he added.

The ST Team, according to Aminu, aligns its activities with the United Nations’ 16 Sustainable Development Goals (SDGs), which include youth empowerment, poverty eradication, support for education in rural areas, and community service.

“The ST Team has come to eradicate poverty in Africa and across the globe. We are teaching people how to catch fish by themselves and making them financially stable,” Aminu explained.

He highlighted the organization’s initiatives such as providing allowances to civil servants, feeding the elderly, orphans, and widows, and investing in agriculture to sustain local communities.

“If the ST Team lasts long for another three years, the government would be grateful to this project as it would bring peace and comfort to the society,” Aminu said.

He applauded the leaders of the organization, Dr. Harold and Mentor Tina, for their sincerity, honesty, and dedication to humanity. “I urge the government to support this project, which has brought significant change to Nigeria in just two years,” he said.

Aminu, who has over 15 years of experience in multilevel marketing, commended the team for its exceptional standards and sustainability.


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15-Year-Old Autistic Artist, Kanye, to Unveil World’s Largest Art Canvas on Autism Awareness Day

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Kanyeyachukwu Tagbo-Okeke, affectionately known as Kanye, has become a beacon of inspiration for Nigeria’s youth. The 15-year-old autistic artist is set to unveil what is expected to be the world’s largest art canvas by an individual on April 2, 2025, World Autism Awareness Day, at Eagles Square in Abuja.

Kanye’s journey began at the tender age of two when he first showed a proclivity towards art. Despite facing challenges associated with autism, Kanye has flourished as an artist, earning accolades and the nickname “Young Picasso” for his exceptional abstract paintings.

The young prodigy’s attempt at breaking the Guinness World Record started in November. 2024, as part of the Zeebah Foundation’s ‘Impossibility Is A Myth’ project. This initiative not only showcases Kanye’s extraordinary talent but also aims to raise funds for a state-of-the-art autism resource center in Abuja, highlighting the need for greater support and inclusion for individuals with autism.

Kanye’s story aligns with MTN Nigeria’s recent “Go Make A Difference” (Go M.A.D) campaign, which encourages Nigerians to take bold steps and create positive impacts in their communities. Onyinye Ikenna-Emeka, MTN’s Chief Marketing Officer, emphasised how Kanye embodies the Go M.A.D philosophy: “MTN’s mission is to connect people all over the world. Kanye is connecting art lovers, and people all over the world as well. He is a true icon, breaking barriers and proving that nothing is impossible”.

The unveiling event will be attended by key dignitaries, including FCT Minister Nyesom Wike, and Minister of Arts, Culture, Tourism and the Creative Economy, Hannatu Musawa. This high-profile support underscores the significance of Kanye’s achievement and its potential to inspire change.

Kanye’s father, Tagbo Okeke, stressed that this record attempt goes beyond personal achievement. “We started this awareness campaign to tell parents that no child should be left behind, that they are Fabulous, Autistic and Talented,” he said. The family’s efforts, including opening a gallery in Abuja where art therapy workshops are conducted, demonstrate their commitment to supporting others on the autism spectrum.

As Nigeria’s youth witness Kanye’s remarkable journey, many are inspired to make their own difference, regardless of the challenges they face. Kanye’s story proves that with determination, support, and the right tools – such as those provided by initiatives like MTN’s Go M.A.D campaign – young Nigerians can achieve extraordinary feats and create meaningful change in their communities.

Kanye’s upcoming unveiling of his monumental artwork is not just a personal triumph; it’s a powerful statement about inclusion, perseverance, and the limitless potential of Nigeria’s youth to make a difference.


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