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Telecom

FG Barks, Vows to Sanction Telcos over Poor QoS

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Omobola Johnson, Minister of Communications Technology
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The federal government is to prosecute telecommunications operators, found to be fleecing subscribers through poor service delivery just as the Nigerian Communications Commission (NCC) has given the operators till December 31 to improve the quality of their service provisioning or face sanctions.

Mrs. Omobola Johnson, minister of Communications Technology, who read the riot act in Lagos at a news conference, said her ministry had commenced collaboration with the Consumer Protection Council (CPC) to sanction operators rendering poor services or collecting charges from subscribers for services not rendered.

“The ministry, the Nigerian Communications Commission (NCC) and the CPC are now working together to deliver appropriate customer redress to telecoms subscribers. These will include but not limited to rebate on airtime, usage irregularities, inaccurate billing and options to opt out of unsolicited SMS messages,’’ she said.

Johnson said over 120 millions telecoms subscribers in the country had been at the receiving end of poor service delivery that had made it impossible for them to make or receive calls.

The minister said that subscribers had also been at the receiving end of insufficient customer care lines, unrelenting sales promotions by the networks and deceptive broadband speed adverts by service providers.

Johnson said that the imposition of fines on the service providers for which the NCC collected N1.7 billion 18 months ago had not made the companies to provide better services.

She noted, however, that the ministry had reached out to state governments to reduce the multiple taxation imposed on the telecoms operators, saying that the cost of right of way on federal highways had been reduced by about 90 per cent.

“We have also negotiated an agreement with State Governments  to reduce cost of right of way on state highways and for them to also reduce the charges on infrastructure,’’ she stated.

She said that the ministry had since reached understanding with the Lagos, Ekiti, Cross River and Rivers Government on outright waivers on some charges imposed on telecoms providers.

According to her, the Federal Executive Council has also approved a new bill on cyber- crime which has severe penalties for wanton destruction of telecommunications infrastructure.

Dr Eugene Juwah, executive vice chairman, NCC, said the commission had issued a Dec. 31, 2013 deadline to stop telecom operators from selling SIM packs or expanding their networks if they failed to improve services.

NCC warned the operators that failure to comply with the KPI service quality level after the deadline will attract stiff penalties such as fines and suspension from sale of new SIM cards, among others.

It was however unclear whether NCC’s directives referred to technical proficiency of the operators which invariably affect consumer complaints about drop and uncompleted calls, or unsolicited text messages which inundate phone inboxes.

Josephine Amuwa, director, Legal and Regulatory Services, NCC, had earlier in a letter of warning to the operators  said that  “The commission, after careful investigation of the quality of service of all the major network operators, has concluded that the present service being provided by telecommunications service providers falls below the Key Performance Indicators (KPI) published by the commission in the quality of service regulation.”

MTN, Globacom, Etisalat, Airtel, Swift Network, Intercellular Nigeria Plc, Multilinks and Visafone were listed as recipients.

NCC said it noticed the falling quality of service after a critical review of the standards, hence the new directive: “Failure to comply with any directive will result in the imposition of N5 million sanction plus N500,000 per day (penalty) for as long as the contravention persists,” it warned.

The sanction will be calculated from the deadline specified by NCC’s notice to any operator to raise its standard of service quality.

Mrs Dupe Atoki, director-general of the CPC, said the council had constituted a consumer education taskforce to enlighten consumers on their rights and privileges.

Atoki pleaded for more funds from the Federal Government to enable the CPC to work harder to achieve the goals for which it was established, assuring Nigerians that the company would live up to expectations.

 


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Telecom

MTN Plans Second Public Offer in Nigeria

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Ralph Mupita, president,MTN Group, has announced plans to reduce its shareholding in MTN Nigeria through a public offer after it returns to profitability.

MTN Plans Second Public Offer in Nigeria

The group aims to cut its stake from 76 percent to 65 percent in line with its longstanding commitment to deepen local ownership, according to ITWeb, South African tech publication.

Mupita, who disclosed the plan during an editors’ roundtable meeting this week, said “The only localisation we have as MTN Group is we have potentially a sell-down in Nigeria at some point in time, approximately 11 percent. This is something we have said long ago, that over time, we would want more Nigerians owning the company, and we are prepared to sell down to 65 percent. We are at around 76 percent,” he said.

The anticipated offer would mark MTN’s second major retail public offering in Nigeria, following its 2021 sale of 575 million MTN Nigeria shares to local investors.

That offer was oversubscribed, resulting in the allocation of 661.25 million shares, including a 15 percent greenshoe option. This reduced MTN’s stake in its Nigerian unit to 75.6 percent from 78.8 percent.

More than 126,000 investors participated in that round, including retail and institutional investors such as Nigerian pension funds, representing approximately 6.5 million contributors.

At the time in 2022, MTN Group announced plans to further reduce its stake to approximately 65 percent from 75.6 percent.

Mupita confirmed that the Group would only proceed with a new offer once MTN Nigeria resolves its negative equity position and resumes dividend payments.

Currently, MTN Nigeria’s shares are trading at N235 per share.

Despite reporting a revenue of N3.36 trillion in 2024, a 36.03 percent bump from N2.47 trillion in 2023, it posted a loss after tax of N400.44 billion, a 192.25 percent rise from N137.02 billion in 2023.,

This negative performance was driven by macroeconomic headwinds, including record inflation and a steep devaluation of the naira, which raised operating costs and wiped out investor value.

MTN Nigeria has fallen behind MTN South Africa as MTN Group’s largest revenue contributor.

However, the Group is projecting a rebound in 2025, citing key drivers such as recent tariff adjustments, operational restructuring, and improving macroeconomic indicators in Nigeria.

Speaking at the roundtable, Mupita highlighted that the Group is anticipating a V-shaped recovery in Nigeria’s service revenue. He pointed to the recent structural reforms, such as the removal of fuel subsidies, the naira stabilisation, and improved dollar availability.

“The continued normalisation of these factors, particularly naira stability, should have positive impacts on consumer spending power and our business operations,” Mupita noted in the Group’s financial statement for 2024 recently.


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MTN Staff Commission New Set of Classrooms at Iwerekun Community High School

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In a remarkable demonstration of corporate volunteerism, MTN staff, through the Y’ello Care initiative, have renovated a school block at Iwerekun Community Senior High School, Lakowe. This effort has restored hope and significantly improved learning conditions for both students and teachers.

The project, led by dedicated MTN employees, is part of the annual Y’ello Care campaign, which focuses on empowering communities through education, digital inclusion, and economic support.

Prior to the renovation, students at Iwerekun Community Senior High School faced challenges, including deteriorating classrooms that hindered effective learning. Recognising the need for intervention, MTN staff stepped in to transform the learning space, creating a safe, conducive, and inspiring environment for both students and teachers.

At the commissioning ceremony, Honourable Jamiu Tolani Alli-Balogun, Commissioner of the Lagos State Ministry of Basic and Secondary Education, acknowledged the significance of MTN’s contribution to education: “The education sector worldwide thrives on collaboration and commitment between public and private partners. MTN’s generous contribution is truly recognised, and I express my deepest gratitude for its unwavering commitment to supporting education in Lagos State. This new facility will provide a conducive environment for teaching and learning, enabling our students to reach their full potential.”

Representing the Ojomu of Lakowe, Prince Mukaila Adeola expressed the community’s gratitude: “This is a rare opportunity, and it is not every day that Lakowe benefits from such support. We truly appreciate MTN for this contribution, and we look forward to even more support in the future.”

The renovated school block is equipped with improved water supply and an inverter included in a serene environment that enhances the learning experience. This renovation will ensure that students and teachers have a more comfortable and sustainable academic setting.

Speaking on the significance of the project, Tobe Okigbo, Chief Corporate Services and Sustainability Officer (CCSSO) at MTN Nigeria, emphasised the personal investment of MTN staff: “I want to emphasise that this commissioning was made possible by the dedicated staff of MTN. Although MTN has a Foundation funded by 1% of the company’s annual profits, the credit for this commissioning goes to the MTN Nigeria staff members who, through their personal contributions, made this happen.”

Beyond the fresh coat of paint and structural improvements, initiatives like this create a lasting impact and a sense of hope in the lives of the students. The addition of a reliable power source and water facility means that students no longer have to struggle with poor infrastructure, allowing them to focus on their education.

For many students, access to quality education remains a challenge—not just because of financial barriers but also due to poor infrastructure, lack of resources, and limited teacher support. Programmes like Y’ello Care, alongside other education-focused volunteer initiatives, are helping to fill these gaps by creating safe, well-equipped learning environments and equipping students with knowledge beyond the classroom.

With the successful completion of the Lakowe school project, MTN reaffirms its commitment to education and youth development. The company encourages more organisations to embrace volunteerism and community service, as collective action remains a powerful force for societal progress.


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Scandium Introduces TestPod to Revolutionize Software Testing Across Africa and Beyond

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Today’s software ecosystem is moving fast, building quality digital products has never been more crucial and more complex. As teams accelerate release cycles using a blend of manual and automated testing, one persistent issue remains: test management is fragmented.

That’s the problem TestPod, a newly launched test management platform from the team behind Scandium, is built to solve.

TestPod officially launched on Friday, April 11, 2025, offering software teams (whether in Africa or anywhere else) a much-needed solution to centralize and track their testing processes across platforms and test types. Whether it’s manual, automated, exploratory, accessibility, performance, or regression testing, TestPod brings visibility, structure, and speed to fragmented QA workflows.

“We spoke to over 200 teams at different African startups and enterprises, and despite having some automation in place, at least 90% are still heavily reliant on manual testing, just like their global counterparts,” said AbdulAzeez Ogunjobi, CEO and Co-Founder of Scandium Systems.

He explains that while Scandium’s AI-powered no-code automation suite is already being used across web, mobile, and API products globally, TestPod addresses a more foundational gap: organizing and managing all forms of testing—not just automation.

“Furthering our mission to help teams build bug-free digital products, we’re launching TestPod to help them organize their software testing operations, regardless of what kind of testing they need to do,” he added.

The timing is critical. According to the World Quality Report 2024–25, 68% of organizations are exploring Generative AI in their QA workflows, but most still lack clarity on what tests are running, what’s failing, and how test coverage aligns with ongoing releases.

Meanwhile, Africa’s digital economy is booming. A recent McKinsey report estimates it could contribute over $712 billion to continental GDP by 2025. The continent now holds more than 1.1 billion registered mobile money accounts, and in 2023 alone, over $1 trillion in transactions were processed across Instant Payment Systems, according to AfricaNenda. Regulations are tightening. Quality, reliability, and user trust are becoming more central, as the continent churns out more tech solutions in expanding sectors.

Testing isn’t just about automation. It’s about knowing what’s working and what’s broken.” noted Sodeeq Elusoji, CTO and Co-Founder of Scandium. “The real bottleneck in testing isn’t always a lack of automation—it’s lack of visibility. You can’t improve what you can’t track, and that’s what TestPod delivers.”

Unlike traditional tools that prioritize rigid workflows, TestPod is lightweight, modern, and flexible, designed for agile teams who need to move fast. It supports test case authoring, tagging, execution tracking, and real-time dashboards.

“Testing has evolved, but the way teams manage tests hasn’t caught up. We’ve seen teams with advanced automation pipelines still tracking test outcomes in spreadsheets and Slack.” said Jafar Alabi, Vice President of Products and Business Development at Scandium.

While it integrates seamlessly with Scandium’s no-code test automation suite, TestPod is framework-agnostic, making it a perfect fit for teams using Selenium, Playwright, Cypress or other custom test stacks.

Backed by a proven team with success building Africa’s first no-code test automation platform, Scandium has already achieved 6-figure ARR and powers test automation across 120+ organizations in 15+ countries. With TestPod, they’re expanding that impact even further—from test execution to test orchestration.

TestPod is now available at testpod.io. Early access is open globally and free for teams of all sizes.

As Africa’s tech scene continues to accelerate—with fintech, health tech, and mobility leading the charge, TestPod is built to ensure these innovations are not just fast but flawless.


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