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E-Financial

First Bank Confirms N68m of a Customer Reportedly Disappeared from Vault

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First Bank Nigeria Plc have confirmed allegation that N68 million was illegally and fraudulently withdrawn from the account of a customer who banks with the bank’s branch at Ring Road, Benin City.

First Bank Confirms N68m of a Customer Reportedly Disappeared from Vault

Glory Omokaro, Nigerian based in Italy, had accused the bank of fraudulently removing N68 million from her saving bank account domiciled with the Ring Road Benin branch.

According to Thegazellenews, First Bank has now come out to admit the fraud noting that the matter is undergoing investigation.

First Bank said, “We confirm the report of fraudulent activity on the account of one of our customers. This incident has been undergoing a very robust investigation since our receipt of the customer’s complaint with the goal of holistically unearthing what transpired and addressing the challenge, including satisfying the customer. Unfortunately, this has taken longer than anticipated.

“While the investigation is ongoing, we have repaired the customer’s account given the findings so far and our view that this is the best action in consideration for our customer. We regret any inconveniences this may have caused the customer and wish to emphasize that this incident is in no way reflective of the principles and ethics of our time-tested operations.”

Omokaro had narrated her ordeal when she appeared on a popular Radio Programme, in Abuja, the Brekete Family.

The customer who travelled to Italy in 2005 said she returned in 2013 to visit her family and opened a savings account with First Bank at the Ring Road Branch in Benin City, Edo State.

She stated that she traveled back to Italy, and deposited money into the First Bank account and was allegedly in touch with the branch manager, Mr Gabriel.

In 2018, during another visit to Nigeria, Omokaro subscribed to the bank application to enable her to track her transactions from Italy.

She also applied for a debit card, which she used to perform transactions during her stay. When she returned to Italy, Omokaro said her account was not tampered with until 2021, when her ATM allegedly expired.

She contacted the same bank manager, Gabriel, to help renew her debit card.

According to her, the manager gave her the option of sending someone or coming in person to renew the card.

She said due to Covid-19 restrictions, she could not return. However, she returned in May 2023 and visited the bank branch to withdraw and also renew her card.

She was told in the bank that she had no money in her account with the bank.

“I met customer care and I was told that I only have N3,000 in my account and not N68 million,” Peter Uvieruve, who spoke for the victim said.

She said she requested for the bank statement but the bank declined to release the statement to her.

She however, requested for the statement through a lawyer who wrote the bank. “The statement was released one week later,” Peter said.

“We discovered that on 13, October 2022, they moved N51.7 million out of the account. They returned the money. We suspected that they were checking if she would complain. But she did not notice. After 24 days around November 2022, they withdrew three times from the account. The first was N9 million, then N5 million, N2 million and another N2 million until it was left with N3,000.

“We contacted EFCC, they said they were only after Yahoo boys for now. We contacted the DSS and they declined. The lawyer also started behaving as though he was compromised,” he said.

So they had to take their case to the popular radio programme.

 

Credit.  Thegazellenews


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E-Financial

Sterling Bank Reiterates Transfer Fees Removal

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Sterling Bank has eliminated transfer fees on its digital banking platform in a significant move that changes the dynamics of the Nigerian banking sector.

Sterling Bank Reiterates Transfer Fees Removal

This decisive move makes Sterling the first major Nigerian bank to forgo earning a cut from customer transactions on its own app.

The initiative marks a turning point in the industry and reflects the bank’s deep-rooted commitment to building a future where banking is affordable, accessible, and in tune with the everyday needs of Nigerians.

Abubakar Suleiman, chief executive officer of Sterling Bank, explained that the decision stems from years of digital transformation.

“The bank built a custom callback system capable of handling over five million customers, already processing more than 180 million transactions.

It also migrated entirely from a legacy European core to a homegrown platform built for scale, and deployed a private cloud environment with capacity well beyond current and future demand,” he said.

According to Suleiman, we have engineered a platform that can support 50 times our current customer base without breaking a sweat. It is time to pass the benefits of that transformation back to the people.

He added that “the zero-transfer-fee policy applies exclusively to users of OneBank, Sterling’s flagship digital app. New customers who sign up before April 30 will also receive a complimentary AfriGo debit card and lifetime access to fee-free transfers.”

Suleiman said, “we are taking sides with the customer, with the small business owner, with every Nigerian tired of being nickel-and-dimed by the system.”

Obinna Ukachukwu, growth executive leading the Consumer and Business Banking Directorate, said the policy is both a reward for loyal customers and an invitation to new ones.

“We owe this to the customers who stuck with us through our transformation journey and we are also opening the door to anyone ready to bank differently,” he noted.

He added that Sterling’s next steps would involve layering on even more value in the months ahead, targeting both individuals and businesses with tools that improve financial well-being and fuel economic growth.

“We still bear a portion of the transaction costs, including fees payable to other banks. But we are doing this because we believe it is right. And if others in the industry follow suit, we all win,” Ukachukwu concluded.

Sterling Bank is a forward-thinking financial institution committed to transforming lives through innovative solutions, exceptional service, unwavering integrity and a steadfast focus on its HEART strategy.

As pioneers in digital banking and financial inclusion, Sterling continues to lead by example, proving that purpose-driven leadership can unlock transformative outcomes for individuals, businesses, and society at large.


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E-Financial

Verve Expands Payment Frontiers with Global Partnerships, Contactless Innovation

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Verve, Africa’s domestic payment and token brand, has fortified its digital payments through a series of strategic partnerships and technological advancements.

The brand remains committed to providing seamless and secure transactions across a growing network of acceptance points.

As part of its global expansion, Verve has recently partnered with leading international and regional payment platforms, including Temu, AliExpress, PalmPay, and FortisPay. These integrations enhance Verve cardholders’ access to global e-commerce marketplaces and digital payment solutions, reinforcing the brand’s mission to facilitating easy transactions across borders.

Building on this momentum, Verve has also accelerated its adoption of contactless payment solutions, strengthening its presence across key fintech and payment service provider platforms, including Opay, PalmPay, Global Accelerex, Interswitch, and Paystack terminals. This development aligns with the growing demand for faster, more secure digital payment methods, benefiting both merchants and consumers.

Commenting on these milestones, Vincent Ogbunude, Managing Director, Verve International, stated: “At Verve, we remain committed to driving innovation in digital payments while ensuring our cardholders enjoy secure and hassle-free transactions. Our recent integrations with global e-commerce platforms and the growing acceptance of our contactless solutions reflect our dedication to advancing financial inclusion and enhancing payment experiences.”

With over 75 million Verve cards issued to date, the brand continues to expand its footprint across ATMs, PoS terminals, online, agency banking outlets, e-commerce platforms, and mobile applications.

As Verve consolidates its leadership in Africa’s payment ecosystem, it remains focused on delivering cutting-edge solutions that empower individuals and businesses to thrive in an increasingly digital economy.


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E-Financial

Nigeria to Exit Grey List Soon – SEC

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Nigeria may soon exit the Financial Action Task Force (FATF) grey list, Emomotimi Agama, director-general, Securities and Exchange Commission (SEC), has said.

Nigeria to Exit Grey List Soon – SEC

Emomotimi Agama, DG, SEC

This is with the inclusion of digital assets regulation in the recently signed Investments and Securities Act (ISA) 2025.

Speaking in Abuja, Agama noted that the inclusion of digital assets in ISA 2025 provides the country with a strong platform to exit the grey list, as the new law aims to curb fraudulent activities in the digital space while fostering trust and innovation in blockchain technologies.

President Bola Ahmed Tinubu recently signed the ISA 2025 into law.

Nigeria was placed on the FATF grey list (indicating increased monitoring) on February 24, 2023, due to deficiencies in its anti-money laundering (AML) and counter-terrorism financing (CFT) regime.

According to Agama, “It may interest you to know that the AML/CFT issue is what brought about our inclusion in the grey list. The inclusion of this law today provides us an avenue to exit that grey list, and that is very critical to the international community. We are telling the world that Nigeria is open for business and committed to protecting all legitimate business operations within the country.”

He emphasized that trading in cryptocurrencies does not equate to a weaker naira, adding that the Commission will provide regulatory guidance to ensure activities in the space align with national interest.

“The SEC now has the power to clamp down on unregulated entities. We encourage everyone in this space to come under regulation, seek clearance, and obtain guidance.

“We are ready to provide the needed support to ensure national economic interests are protected. Clarity in the law will give market participants confidence and security,” he said.

Agama explained that the essence of regulation is to create protective boundaries around institutions, products, and individuals to prevent illegal practices.

He also highlighted collaboration with key agencies including the Central Bank of Nigeria (CBN), Economic and Financial Crimes Commission (EFCC), Nigeria Financial Intelligence Unit (NFIU), and the Office of the National Security Adviser.

“We are working collectively to ensure that this sector does not become inimical to Nigeria’s existence. Proper guidance is essential, especially because every investment – digital or traditional – carries risks. Managing that risk is our priority,” he said.

He further disclosed that the SEC is currently implementing moderated regulation, noting that it is not feasible to issue licenses to all applicants at once.

“We have two programmes: the Regulatory Incubation Programme and the Accelerated Incubation Programme. These are tools to evaluate the risks posed by institutions to the Nigerian economy and its citizens. We will release the next cohort in the coming quarter, after reviewing the progress of the previous cohorts,” he said.

To address regulatory challenges, Agama said the Commission is introducing risk management as a legal instrument to guide capital market operators and security issuers in mitigating future risks.

“This move will enhance investor confidence and protection. We have also strengthened Know Your Customer (KYC) processes through this risk management framework to distinguish genuine investors from those with malicious intent,” he added.


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