Glo Introduces ‘’Glo Sim –Swap’’

Globacom, leading telecommunications company has introduced a new method in which subscribers on its network can easily replace their lost or damaged Sims by themselves

Adeniyi Olukoya, Globacom's coordinator, Marketing at the launch in Lagos, said that any Glo subscriber who lost or damaged his or her Sim only needs to visit retail outlet , either Gloworld or Glozone, to buy a new Sim card  adding that the new "Glo Sim-Swap" would operate on the Pyro GUI solution for prepaid subscribers

Olukoya stated that a special PIN will then be generated and given to the subscriber after necessary authentication and the subscriber can then initiate the Sim replacement process by either dialing *305*PIN# , send to 30501 and follow the voice instructions.

According to Olukoya ‘’ this process must be completed within 24 hours in the Glo shop or at home”’

He also explained that the process had eliminated all bottlenecks associated with waiting for customer care representatives to activate newly replaced or swapped Sim.

"The beauty of the new Glo Sim-Swap process is that the effort is seamless and can be done in the comfort of one’s bedroom. Glo gets over 50,000 requests every month for Sim replacement from customers either due to loss of customer's phone with the need to retain the old number or due to Sim cards being damaged. It is therefore necessary to deploy a technology that can carry out such tasks in a less tasking manner and this is what this process sets out to achieve", he added.

Olukoya, however, said that only prepaid customers would be able to use the new solution for now while postpaid customers would be able to replace their Sim through the same process in the near future.