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Telecom

Glo Pledges Improved Quality of Service

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Mohammed Jameel, COO, Globacom
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Subscribers on the network of Globacom will soon begin to enjoy best quality in both voice and data services.

This promise is driven by the company’s massive network expansion, swapping of old base stations with new ones and modernization of existing infrastructure, which is done tol position the company’s network to deliver best quality service that is comparable with any network anywhere in the world.

According to Mohamed Jameel Globacom’s chief operating officer (GCOO), at an interactive session with senior media practitioners in Lagos, the upgrade process is now in its final stages.

The GCOO, who addressed the media in company of other top executives of the company, including Mr. Bisi Koleosho, head of Operations, said that by the time the project is completed, Globacom would have completely swapped old components on the network across the nation with state-of-the-art network software and hardware.

In addition, the Globacom network, according to him, will have 90 percent 3G coverage, the first in the industry, making it possible for Glo data subscribers across the country to experience significant service enhancement. He added that the project should be completed by the second quarter of the year.

The national operator had embarked upon the network upgrade as part of its 10th anniversary celebration in August last year.

It said then that the expansion project was to accommodate the mass movement of subscribers into the network.

The sharp increase in subscriber figures, the company explained, led to the need to expand and densify areas of congestion.

The duo of Mr. Jameel and Mr. Koleosho assured subscribers that service improvement is already being felt in various parts of the country, adding that the improvement will continue and manifest nationally by the time the project is completed.

Mr. Jameel said having played a prominent role in the first telecom revolution in the country, Globacom is now ready to lead Nigeria into the second revolution, which will be an explosive ICT broadband growth across Nigeria in the next three decades.

“Globacom will be the biggest player in the second telecommunication revolution in Nigeria. We are converting every cell site in Nigeria into broadband.  We regret any inconvenience our subscribers might have experienced in the process of the unprecedented network upgrade and expansion. After rain comes sunshine. Nigerians will enjoy the massive transformation on the Glo network after the expansion and modernisation exercise”, said Mr. Jameel.

Expatiating on the expansion and modernisation project, Mr. Koleosho said already, the swapping of cell sites has been completed in Abuja, Oyo state, Osun State, Ogun State, AKwa Ibom state, Port Harcourt and several parts of Lagos including Lekki, Ikorodu, Agbara and Otta. 

The exercise is almost completed in Surulere and Ikeja.  He added that efforts have been intensified to cover the remaining parts of the country.

He disclosed that the project covers swapping, upgrade, and overhaul of network infrastructure, as well as building of new switches and construction of additional 4,000 km of optic fibre cable to complement the company’s existing fibre optic facility, which is among the most extensive private fibre networks in Africa.

The company’s existing 10,000km optic fibre network is also being expanded with IP MPLS and Dense Wavelength Division Multiplexing (DWDM) network to provide capacity and route protection. It will also ensure constant (24/7) connectivity.

The massive project, according to Koleosho, also includes installation of new base stations and densification of existing ones, setting up of three new call centers across the country to take care of vast increase in subscriber figures and upgrade of the radio access network which will ensure that data customers enjoy unparalleled speed and reliability.

He said that “Lagos is receiving special attention because of its peculiar status. Glo’s microwave network in the major commercial nerve centre is getting transformed into a full IP Network geared up to meet future data requirements of the rapidly expanding state.”

To enrich customer care experience on the network, new call centres are also being built in Abuja, Port Harcourt and Lekki, Lagos.

Some of these, according to him, have been opened, while the others are ready for commissioning.

It is expected that the new call centres will lead to faster turnaround time and greater customer care experience for subscribers.

Leading telecom equipment vendors, Alcatel Lucent, Huawei, ZTE and Ericsson, are the partners working on the Glo network upgrade.

Some journalists used the forum to extol the remarkable stride Globacom is making to further revolutionize the telecoms landscape in Nigeria.


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Telecom

How MIP Is Making a Difference in The Media Landscape

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MTN Media Innovation Program (MIP), a six-month fully-funded certificate fellowship designed for media professionals, is redefining journalism and content creation in Nigeria.

Now in its fourth year, MIP, launched by MTN Nigeria in partnership with the School of Media and Communication (SMC), Pan-Atlantic University, is empowering journalists, broadcasters, and content creators with the tools to adapt, innovate, and thrive in today’s challenging media landscape.

Despite promising forecast that the market value of the Nigerian entertainment and media industry will grow from US$9.0bn in 2023 to US$13.6bn in 2028, the media sector has since grappled with issues such as limited access to training, financial instability, and the rapid decline of traditional revenue models. With digital platforms disrupting how news is consumed and monetised, journalists and media owners must rethink their approach.

MIP provides a structured learning environment where media professionals gain first-hand exposure to new industry trends, digital transformation, and the intersection of media and ICT. From data journalism to audience engagement strategies, participants leave the program with actionable skills that are shaping the future of storytelling in Nigeria.

A standout feature of MIP is its international study visit to South Africa, where fellows engage with leading media institutions, visit MTN Group’s headquarters, and participate in hands-on training sessions at the University of Johannesburg. This global exposure provides invaluable insights into how media practitioners in other markets are leveraging technology and innovation to stay ahead.

For many participants, this has been a career-defining experience. Juliet Tontoye, Vice-President, MIP Cohort 3, describes the program as ‘a turning point.’ “When we share our experiences with our colleagues at our respective media houses, we realize that the program’s benefits and impact are easier to experience than explain. In the past three months, MIP has been such an eye-opening journey. It’s a fellowship every media professional needs to experience. MTN has been such a wonderful host and we know this costs millions of Naira. However, we believe it will have a profound impact on our colleagues.”

Beyond individual impact, MIP is helping reshape the media industry by fostering collaboration and leadership. By bridging the gap between traditional journalism and digital innovation, the program ensures that fellows graduate not just as better storytellers, but as industry disruptors with a mission to create lasting change. The program’s 60 alumni, now spread across Nigeria’s top media organisations, are applying their knowledge to revolutionise newsrooms, create digital-first content strategies, and introduce sustainable business models.

According to Tobechukwu Okigbo, Chief Corporate Services & Sustainability Officer, MTN Nigeria: “When we launched MIP in 2022, our goal was to enhance media professionals’ reporting capabilities and deepen their understanding of the technology sector, empowering them to become true media innovators. Seeing the impact of the programme over the past three years has been both inspiring and humbling. We are proud to continue this initiative and invite all eligible media professionals and content creators to seize this opportunity by applying for the fourth cohort.”

Similarly, the Dean of the School of Media and Communication, Pan-Atlantic University, stated: “SMC will leverage its extensive experience in training media professionals to equip this next cohort. And we will do this with our usual emphasis on creativity and ethics.”

With over 60 fellows trained since its inception in 2022, MIP is building a network of media advocates who are championing ethical reporting, storytelling innovation, and the smart use of technology in journalism.

MTN Nigeria has invested over NGN 300 Million in building Nigeria’s media industry in the past three years through its partnership with PAU.

As applications open for the 2025 cohort, the program continues to attract top-tier talent eager to take their careers to the next level and contribute to the transformation of Nigerian media.

For journalists, broadcasters, and content creators looking to future-proof their careers, the MTN Media Innovation Program is more than just a fellowship—it is a movement that is reshaping the industry, one fellow at a time.

Interested journalists, bloggers, and content creators can apply for the MIP 2025 at https://bit.ly/MTN_MIP2025.


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Nigeria Heads Anglophone Data Protection Committee

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Dr. Vincent Olatunji, Chief Executive Officer of the Nigeria Data Protection Commission, has been appointed as the Chair of the Anglophone Countries Committee of the Network of Africa Data Protection Authorities (NADPA).

The appointment, confirmed on April 2, underscores Nigeria’s leadership in Africa’s data privacy efforts. Speaking after his confirmation, Olatunji urged members to prioritize collective efforts in protecting the privacy rights of over 1.4 billion Africans.

Meanwhile, Nigeria will host the 2025 NADPA Annual General Meeting and Conference in May. Themed “Balancing Innovation in Africa: Data Protection and Privacy in Emerging Technologies,” the event will showcase Nigeria’s strides in digital economy development under President Bola Ahmed Tinubu’s administration.


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NCC Asks Consumers to Monitor Data Usage to Authenticate Consumption

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Nigerian Communications Commission (NCC) has charged the over 174 million telecoms subscribers in the country to constantly monitor their data usage to authenticate their consumption level.

NCC Asks Consumers to Monitor Data Usage to Authenticate Consumption

This follows concerns being raised by telecoms consumers about the rapidity of data depletion on their devices.

The Commission particularly enjoined the consumers to always contact their service providers to make requests for cases of discrepancies noted in their data usage.

While the consumers are expected to contact their service providers to request for their usage history/statement where inconsistency exists in their data usage as first step, the Commission said they may also escalate such issues to the Commission through its toll-free Number 622 and social media platforms, especially if their requests are not satisfactorily handled.

The Commission, which also made some clarifications regarding the concerns being raised by the consumers around data usage, said the need to inform the consumers on their concerns is part of its commitment to protect and appropriately inform and educate the telecom consumer on industry issues.

Making further clarifications around data speed and usage, the Commission said data speed is the speed at which data is transferred between two devices, measured in megabits per second (Mbps or mbps), stressing that given the spread of Internet services and the immense investment in the sector, data rates have continued to increase and users may be unaware of how to measure data speed.

The telecoms regulator explained further that websites such as www.fast.com also provide an easy way for consumers to measure Internet speed on any device at any location.

“The higher the data speed, the quicker pages load-downloads and uploads-occur and expectedly, the quicker data bundles are exhausted. So, as telecom consumers are able to do more on devices in less time, some consumers’ devices & network service providers make it possible to limit data speed to help users manage data usage better.

“In any case, most devices now include functions to measure data used by devices and it is imperative that users monitor same to authenticate data usage, such as applications left running on devices. Therefore, where discrepancies occur users may contact their service provider to request for their usage history/statement. If request is not dealt with satisfactorily then, users can contact NCC by calling 622 or engage the Commission via its social media platforms”.

It added that the data usage experience is a function of location, network equipment and users connected in a particular location.

 

 

 

 


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