Telecom
Globacom Unveils Customer Care Outlet in Benin City
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Globacom has opened another customer care centre in the heart of Benin City for the benefits of its existing and prospective customers.
The Gloworld outlet is located at the Kada Entertainment Centre, Sapele Road, Benin City.
This takes the number of such outlets in Benin City to three. The first and second shops are located on Mission Road and Agbor Park Road respectively.
Mr. Offor Augustus-Ndu, Globacom’s National Sales Coordinator, Mid-West Territory, said that the latest Gloworld outlet in Benin is part of the company’s efforts to ensure that its esteemed customers, especially those around G.R.A. Benin City, do not have to go far before they can access Globacom products and services as well as expert assistance.
“Kada Entertainment Plaza is strategic as it is one of the busiest areas in Benin City where diverse segments of our customers congregate. Since it is open every day of the week, it will give our customers that visit the plaza the opportunity of experiencing our quality customer service even as they catch their fun. This is why the Gloworld shop in Kada Entertainment Plaza is a huge development for us in Benin City,” he said.
Offor said, “the shop will extend its services into the late evening, every day, including public holidays. This means that, at almost any time, our well-trained customer care staff will be on ground to attend to customers’ enquiries.”
Commissioning the shop, Hon. Moris Ogunrobo-Ovia, chairman of Ovia South West Local Government Area of Edo State, , commended Globacom for always making “customers number one in all its activities.”
He said, “Globacom has from inception in Edo State rendered wonderful services to our people. That a new shop is being opened at Kada Cinemas by Globacom shows how thoughtful the company is and I want to sincerely appeal to Globacom not to rest on its laurels. It should leave no stone unturned in ensuring that our people continue to get the best. On our part as government, we shall continue to encourage the company and support all its efforts here in Edo State”.
Shortly after the shop officially opened, enthusiastic Glo subscribers besieged the shop in their hundreds for business transaction.
The event was attended by dignitaries from all walks of life, including the Chief Medical Director, Ihenyen Hospitals; Dr. Lionel Ihenyen; the Deputy Commissioner of Police in charge of Edo Police Command Operations; Mr. Kenneth Ebirisim, the Mopol 5 Squadron Second-in Command, Superintendent A. Idris; the Executive Director, Produce, Edo State, Mr. Romeo Omoike; the Managing Director, Kada Cinemas Entertainment Centre, Mr. Trevor Pillay; and the Managing Director, Gabros Divine Technology, Mr. Gabriel Iduseri.
Telecom
MTN Nigeria Recovers N32Bn out of N74Bn USSD Debt
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MTN Nigeria has recovered N32 billion from Nigerian banks as part of the N74 billion outstanding debt owed to the telecom operator for Unstructured Supplementary Service Data (USSD) service charges.
However, N42 billion remains unpaid, highlighting the lingering tensions in the protracted dispute between banks and telecom companies.
USSD, otherwise quick codes or “feature codes s a Global System for Mobile Communications (GSM) protocol that is used to send text messages.
According to MTN Nigeria’s Q5 financial statement, the circular specified that: “The directive from CBN and NCC requires sixty percent (60%) of all pre-API invoices to be paid as full and final settlement by 2 July 2025 while for post-API invoices the DMBs are required to pay 85 percent (85%) of outstanding invoices issued after the February 2022 implementation of APIs by 31 December 2024. In addition, future invoices are to be settled within one month of issuance.
Based on this directive, on 31 December 2024 MTN received N32 billion payment from the banks out of the N74 billion in CBN and NCC circulars to banks,” they stated.
Recall that telecommunications companies had threatened to withdraw their services over the N250 billion accumulated debt by banks.
In December 2024, the Central Bank of Nigeria (CBN) and the Nigerian Communications Commission (NCC) issued a joint circular to resolve the long-standing USSD debt impasse between banks and mobile network operators (MNOs).
Telecom
Microsoft Confirms Skype is Shutting Down
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Microsoft has confirmed that Skype will shut down on May 20, 2025, with the free version of Microsoft Teams for consumers as the designated successor.
The company said, “Skype users will be in control, they’ll have the choice. They can migrate their conversation history and their contacts out and move on if they want, or they can migrate to Teams.”
However, telephony features are being discontinued.
Skype, the once one of the go-to messaging platforms is being shut down after 21 years.
The video calling service that was
Introduced in 2003, Skype was then acquired by Microsoft in 2011.
It was used as a replacement for early communications apps like Windows Live Messenger, but the history of the Skype platform within Microsoft products has been bumpy.
The writing has been on the wall for a while now since Microsoft has put most of its efforts over the last decade into its Teams platform.
Skype has also become less relevant over the years as platforms like Google Chat, WhatsApp Messenger, Facebook’s Messenger, Zoom and Apple’s FaceTime have taken over the mobile video calling space.
Telecom
GSMA Report Finds 70 Percent of Consumers Willing to Pay Premium for Environmentally Friendly Phones
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Fast-changing consumer attitudes towards repair and reuse of mobile phones are driving a rapidly growing market for ‘circular’ devices and services which could exceed $150bn by 2027, according to a new report published today by the GSMA, which represents mobile operators worldwide.
As technology leaders prepare to gather for MWC25 Barcelona, the world’s largest and most influential connectivity event, the GSMA’s ‘Rethinking Mobile Phones: the Business Case for Circularity’ report which surveyed more than 10,000 mobile phone users across 26 countries worldwide, shows that evolving consumer attitudes, regulatory changes and the growing impacts of e-waste are converging to challenge the traditional linear business model of the mobile phone industry.
With more than 70% of consumers surveyed globally stating that they would be prepared to spend more for environmentally friendly phones, the report highlights the growing opportunity for the mobile industry to embrace circularity, not simply for positive environmental reasons, but also commercial benefits.
Within the report, a survey of 31 operators from around the world highlights how they are embracing circular business models. 90% of operators surveyed already operate at least one circular business model, with refurbishment and e-waste management being the most popular.
However, respondents recognised huge potential in scaling up further; 80% with refurb programmes thought ‘a lot more’ could be done.
This could include developing leasing, renewal and upgrade propositions which would tap into new revenue streams, increase customer loyalty, and provide quality assurance.
Steven Moore, Head of Climate Action, GSMA, said: Fast-growing consumer demand for green and refurbished phones, as well as repair services, is a fantastic business opportunity for the mobile industry.
Unlocking this requires strong collaboration across the value chain, helped by enabling policies and incentives from governments, bringing together manufacturers, mobile operators, refurbishers, repairers, and recyclers to address key barriers to unlock new revenue streams and future-proof business models.”
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