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GSMA, IBM Partner to Accelerate AI Skills in Telecoms Sector

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The GSMA and IBM announced a new collaboration to support the adoption and skills of generative artificial intelligence (AI) in the telecom industry through the launch of GSMA Advance’s AI Training program and the GSMA Foundry Generative AI challenge and program.

The AI training program, the first in a new series of courses by GSMA Advance, seeks to prepare telco leaders for the AI-era and bridge skills gaps in the telecom industry, by equipping members with skills and knowledge to help effectively leverage Gen AI technologies utilizing watsonx, IBM’s AI and data platform with AI assistants.

The training program, designed for telecoms leaders, will span a wide range of topics, from fundamental AI principles to specialized Gen AI applications in telecoms.

To ensure a wide-range of participants can benefit, GSMA Advance AI Training sessions will take place at IBM offices in five locations around the world in 2024, including Dubai, London, Mexico, New York and Seoul, and an online training program will be available in multiple languages.

A digital version of the program will be available to help address both the business strategy and technology fundamentals of Generative AI. This program will leverage IBM watsonx to deliver hands-on training designed to equip architects and developers with in-depth practical Gen AI knowledge.

The GSMA Foundry Generative AI program will provide GSMA members with access to IBM’s watsonx. This platform is intended to help telecom industry players explore innovative industry-specific use cases of Generative AI, enabling members to improve cost leadership, revenue growth and enhance customer experience.

As part of the ongoing collaboration GSMA Foundry and IBM will drive a series of Gen AI industry programs and challenges to investigate the use of Generative AI in various functional areas of a telecom provider.

Bridging the AI Adoption Gap 

Through both the GSMA Advance AI Training and Foundry Gen AI programs, the GSMA and IBM will help address the gap in AI skills, training and tools, supporting GSMA’s commitment to operators of all sizes across the world.

IBM’s latest AI Adoption Index found 40% of telecoms surveyed are exploring or experimenting with generative AI, and 45% have accelerated the rollout of AI.

Research from GSMA Intelligence also shows that while 56% of operators surveyed are actively trialing generative AI solutions – at a rate higher than any other priority technology – adoption this is less prevalent amongst mid-sized and smaller operators surveyed.

Through this initiative, the GSMA and IBM aim to allow operators, including those supporting the world’s least connected communities, to benefit from AI technology, and develop new innovative and inclusive solutions to help connect those in society who are not yet online.

Generative AI holds tremendous potential to help improve all manner of operations and customer engagement. Specifically, generative AI can help transform customer care, IT and network optimization —all areas in which automation can notably help increase agility and efficiency.

Through their commitment to developing generative AI skills and training for the telecom industry, the GSMA and IBM want to enable mobile operators to provide better services and, ultimately, help more people benefit from digital connectivity.

“Artificial Intelligence provides the telecoms industry, and the societies it serves, with huge opportunities to launch new services, improve connectivity and customer experience. Overall, it’s estimated that AI could contribute $15.7 trillion1 to the global economy by 2030,” said Alex Sinclair, Chief Technology Officer at the GSMA.

“However, it’s critical that AI is democratized to ensure that all parts of the connectivity industry and their customers, wherever they are in the world, benefit. Bringing operators access to AI tools and knowledge, alongside the necessary skills, access and training, is key to achieving this.”

“As a world leader in AI for business, IBM will provide critical support to this training for the telecom industry through this collaboration with the GSMA,” said Stephen Rose, GM, Global Industries, IBM.

“Generative AI can create massive opportunities for communication service providers as they look to optimize current processes, and like the GSMA, our goal is to offer this technology within the industry, which we’re making possible through watsonx.”

GSMA Advance Training Launched to Tackle Telco Industry Skills Gap 

The AI Training program is the first in a series of courses to be announced by GSMA Advance, the GSMA’s training organization, which also launched today. GSMA Advance aims to bridge skills gaps, foster innovation, and champion workforce diversity so that industries and societies thrive.

With a focus on next-gen learning and cutting-edge technologies, working in partnership with Award Solutions, IBM and Mpirical, the GSMA Advance’s range of courses spans diverse areas such as AI, cybersecurity, spectrum, policy, GSMA Open Gateway, and beyond.

With Mobile World Congress around the corner, the GSMA will share more on the future of the program and additional initiatives to address the AI skills gap.

 


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Vitel Wireless, Nigeria’s First MVNO to Launch Operations This Quarter

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Vitel Wireless, a mobile virtual network operator (MVNO), which recently made history as the first operator in Nigeria to be allocated a mobile number series by the Nigerian Communications Commission (NCC) is set to launch operations this quarter.

Vitel Wireless, Nigeria’s First MVNO to Launch Operations This Quarter

This is sequel to announcement by Wireless Technology Labs (WTL) that t has built the network of Vitel Wireless, and enabled overseas roaming, in preparation for Vitel’s launch.

Vitel Wireless, which is headquartered in Lagos, was licensed by the NCC in 2023 and will be the country’s first MVNO.

Its launch is set to shake up Nigeria’s telecoms market with Vitel offering an alternative to the services of the country’s four major operators—MTN, Airtel, Globacom and 9Mobile.

Vitel’s network will go live in Nigeria’s major cities first and then expand nationwide.

Pricing will be competitive for basic services like voice, SMS and data and Vitel will also focus on value added services like location-based services (LBS) and IOT.

Vitel Wireless is building Experience Centres in Lagos, Abuja, Enugu, Port Harcourt, Kano and Nigeria’s other major cities where customers can purchase SIM cards.

In addition, Vitel is building a distributor network with SIM cards available through retail channels and online subscriptions using eSIMs.

WTL has already completed the integration of Vitel’s infrastructure with the network of a major MNO and has also enabled international roaming using its proprietary advanced core systems.

This means that Vitel will be able to launch as soon as the NCC approves its network and operational model.

Kenneth Nwabueze, CEO of Vitel Wireless, said “We are going to be offering innovative solutions beyond what the big four operators who have dominated Nigeria’s telecoms market are currently offering. We are investing heavily in our operations, and our work with WTL will enable us to launch in Q2, 2025”.

WTL, which is headquartered in Belgium, has been active in Nigeria and across Africa for more than 20 years working with operators of all sizes to rollout both urban and rural networks. Its work has garnered widespread recognition and industry awards.

WTL has already enabled the networks of two of the 46 new MVNOs licensed by the NCC, and recently announced that it is working with Nigeria’s first Mobile Virtual Network Enabler (MVNE) which is constructing new mobile network infrastructure to provide capacity for emerging MVNOs through its Platform as a Service (PaaS) model.

Mr. Satya Mekala, CEO of WTL, said, “I congratulate The NCC for licensing new operators to improve competitiveness, increase rural coverage and drive the adoption of digital services including Fintech, Edtech, Agriculture, IOT and more. I further thank Vitel for giving us the opportunity to showcase our advanced core technologies and wish them great success in becoming the first ever MVNO in Nigeria”.


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ipNX Partners NCC to Deepen Broadband Penetration

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Dr Aminu Maida, EVC/CEO, NCC
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ipNX, Nigeria’s leading information and communications technology company and connectivity provider is collaborating with the Nigeria Communications Commission (NCC) to explore opportunities for further growth and development policy alignment in support of the Federal Government of Nigeria’s broadband penetration and digital transformation agenda.

ipNX Partners NCC to Deepen Broadband Penetration

The company recently visited NCC at it Abuja office to strengthen the collaborative relationship between both institutions.

The delegation from ipNX, which was led by Ejovi Aror, group managing director, was received by Dr Aminu Maida, executive vice chairman/chief executive officer, Nigeria Communications Commission.

During the visit, the discussions focused on the current state of internet access in Nigeria, the myriad of challenges being faced by service providers, including but not limited to vandalism of key infrastructure and right of way, as well as the regulatory landscape.

The engagement highlighted the shared vision of both institutions to bridge the digital divide and empower Nigerians through reliable and affordable internet connectivity.

As a leading player in Nigeria’s ICT sector, ipNX reaffirmed its unwavering commitment to the realisation of the National Broadband Plan, which aims to achieve 70% broadband penetration this year.

With over two decades of pioneering innovation within the sector, the company has consistently demonstrated resilience across different economic cycles without compromising quality of service and affordable pricing.

Commenting on the visit, Aror, stated, “Our engagement with the Nigeria Communications Commission is a positive step towards shaping the future of telecommunications in Nigeria. At ipNX, we believe that active collaboration with regulators and other key stakeholders is critical to achieving the development targets outlined in the National Broadband Plan. We are proud to continue playing a pivotal role to drive broadband penetration and ensure that every Nigerian, irrespective of their location, has access to the transformative power of the internet.”

The meeting also emphasised the importance of policy alignment and regulatory frameworks that enable innovation, investment, and sustainable growth in the telecommunications sector.

As Nigeria continues to make strides in its digital transformation journey, ipNX stands ready to leverage its expertise, infrastructure, and partnerships to support the realisation of the government’s broadband penetration objectives.

The company remains dedicated to empowering individuals, businesses, and communities through cutting-edge technology and unparalleled connectivity solutions.

 

 


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Truecaller Surpasses 450m Users, Expands Global Reach

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Truecaller, the popular caller identity app, announced that it surpassed 450 million users earlier this week, expanding it’s global reach.

Truecaller Surpasses 450m Users, Expands Global Reach

The company added 50 million users in the past 10 months, including 15.5 million since the beginning of 2025.

Leadership Changes and Market Expansion

India remains Truecaller’s largest market, a factor reflected in the company’s recent leadership decision.

Following the decision of its co-founders to step back from daily operations last year, Truecaller appointed Rishit Jhunjhunwala, previously the Chief Product Officer and MD of India operations, as the new CEO.

While India continues to be a key market, Jhunjhunwala noted that the company is seeing rapid growth in other regions.

“We are proud that we now serve more than 450 million users globally. As before, we continue to see steady growth in our largest market, India, but the fastest relative growth is in markets outside of India.

“So far in 2025, we see strong growth trends in Latin America, South Africa, Kenya, Nigeria, Malaysia, and the US,” Jhunjhunwala wrote in a blog post.

Regulatory Challenges in India

Despite its dominance in India, Truecaller faces potential challenges as the country’s telecom department pushes for mobile carriers to implement a government-backed caller ID system.

This move could introduce competition to Truecaller’s services in one of its most crucial markets.

Financial Performance and Market Position

Truecaller maintained an active user base of nearly 430 million throughout Q4 2024. The company reported strong financial results for the quarter ending in December, with:

Net sales increasing by 23% year-over-year

Profit after tax rising by 29%

Stock price up more than 33% year-to-date

Product Enhancements and AI Integration

Earlier this year, Truecaller improved its caller ID functionality for iOS, overcoming previous limitations imposed by Apple’s operating system.

The company has also been expanding its offerings beyond caller identification by introducing:

Call recording and transcription features

An AI-powered assistant for call screening

Enhancements to its SMS and chat functionalities

With these advancements, Truecaller aims to solidify its position as a comprehensive communication platform while navigating competitive and regulatory challenges.

 

 

 


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