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Telecom

GSMA Launches Framework to Improve Digital Inclusion for Persons with Disabilities

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To mark the International Day of Persons with Disabilities, the GSMA is launching the ‘Principles for Driving the Digital Inclusion of Persons with Disabilities’.  The Principles aim to further inspire the mobile industry to help close the mobile disability gap.

According to the World Health Organisation, there are over one billion people with disabilities; of them, only 1 in 10 has access to the assistive technology they need to live independent lives.

Furthermore, the WHO estimates that 80% of persons with disabilities live in low- and middle-income countries (LMICs).  By combining multiple assistive technologies in a single device, mobile phones are cost-effective tools to enable greater inclusion and participation for persons with disabilities.

The ‘Principles’ set out a framework for action, together with recommended activities, to help address the barriers that currently prevent persons with disabilities from accessing and using mobile-enabled products and services.

Research conducted by the GSMA in LMICs shows that persons with disabilities are less likely to own smartphones and use mobile internet than persons without disabilities.

Action is required to address the barriers and requirements of persons with disabilities, drive innovation, place persons with disabilities at the heart of the design process, and realise the social and commercial opportunity of reaching this underserved segment of the population. By doing so the mobile industry can make meaningful change and help ensure no one is left behind in an increasingly digital world.

“Removing the barriers faced by persons with disabilities requires informed action from all stakeholders,” said Mats Granryd, Director General, GSMA. “It’s time for the mobile industry to take steps to ensure our products and services are accessible, unlocking the power of connectivity so that all people thrive. I am delighted that Dialog Axiata PLC, Optus, Orange Group, Safaricom PLC, Telefónica Group, Turkcell, Vodacom South Africa and Zain Group have already signed up to the Principles, and I look forward to many more industry participants joining us in this commitment.”

The Initiative sets out three core principles for advancing the digital inclusion of persons with disabilities:

1. Embrace disability inclusion at every level of their organisation;

2. Understand how to reach and better serve persons with disabilities;

3.  Deliver inclusive products and services that meet the varied needs of people with disabilities.

Digital accessibility is recognised as a key priority across a range of global commitments, including the Convention on the Rights of Persons with Disabilities (CRPD), the Sustainable Development Goals (SDG) and the UN Disability Inclusion Strategy. The core ambition of all these projects is to ensure inclusion for all in a rapidly expanding digital landscape. Signing up to the GSMA’s ‘Principles’ is an important step towards achieving this goal.

The framework has been endorsed by the UK’s Foreign, Commonwealth & Development Office (FCDO), the Mobile & Wireless Forum’s (MWF) Global Accessibility Reporting Initiative (GARI), Global Disability Innovation Hub, the International Disability Alliance (IDA), the ILO Global Business and Disability Network, the Collaboration on International ICT Policy in East and Southern Africa (CIPESA), PurpleSpace and The Valuable 500.


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 Telecoms Services Resume in Kogi State as Telcos, Govt Resolve Dispute

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 Gbenga Adebayo, chairman of ALTON,
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Telecommunications services disrupted in Kogi State have resumed following a resolution of the dispute between MTN Nigeria and the state government, the Association of Licensed Telecoms Operators of Nigeria (ALTON) has said.

 Telecoms Services Resume in Kogi State as Telcos, Govt Resolve Dispute

Gbenga Adebayo, chairman of ALTON, told TVC News that the issues that led to the shutdown of telecom masts in the state, primarily affecting MTN, had been addressed, paving the way for service restoration.

TVC News earlier reported that businessmen and women were counting their losses as they suffered the impact of a shut down of telecommunication service in Kogi State

Over the past two weeks, telecoms connectivity had been erratic, with competing brands experiencing glitches, particularly in the Lokoja metropolis.

The State government suspended the operations of some telecom services citing unpaid taxes and fibre-related dues.

The shutdown stemmed from a compliance dispute between MTN and the Kogi State Utility Infrastructure Management and Compliance Agency, which accused the telecom giant of violating operational rules and under-declaring the extent of its optic fibre network coverage in the state.

 


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Banks Settle ₦160Bn USSD Debt to Telcos, Ending Five-Year Dispute

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The protracted Unstructured Supplementary Service Data (USSD) debt misunderstanding between the Deposit Money Banks (DMBs) and telecommunications operators appears to have been resolved.

This was confirmed by the Chief Executive Officer of MTN Nigeria, Karl Toriola, Thursday, March 1, when he appeared on Arise TV to speak on the firm’s first-quarter 2025 result, where the telecommunications company reported over N1 trillion in revenue earnings.

Recall that the USSD debt had been a major issue between the DMBs and telcos and had lasted for about five years.

In the third quarter of 2024, the telcos had threatened to withdraw their service over the lingering debt, which was around N200 billion at the time. This led to the swift intervention of the Central Bank of Nigeria and the Nigerian Communications Commission (NCC), and an agreement was reached on payment.

As of November 2024, the NCC put the debt at N160 billion. However, earlier this year, when it appeared the banks were not forthcoming with payments, the NCC directed the telcos to withdraw the USSD services from debt-owning DMBs, where about 18 banks were listed.

This directive prompted the banks to look inward and start to comply with an earlier circular signed by the CBN and NCC, which articulated the payment patterns for the debt.

Speaking, on Arise TV this morning, May 1, Toriola confirmed that the matter has been fully resolved and that banks have made payments.

“I can confirm that the matter has been fully resolved. We have received payments in full. Special thanks to the CBN, NCC, the banks, and other stakeholders that intervened in the matter,” the MTN CEO stated.


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Sterling Bank Introduces AlwaysOn, Offering Nigerians Up to ₦1 Million Monthly

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Sterling Bank, Leading commercial bank and Africa’s most agile company has announced the introduction of AlwaysOn by Sterling, a bold new feature on its OneBank platform that will give eligible customers up to ₦1 million extra every month -even when their account balances are running low.

Launched on Workers’ Day 2025, the initiative is part of an ongoing movement to remove structural barriers to financial freedom and empower everyday Nigerians to move boldly, even in uncertain times.

AlwaysOn is a specialised, invitation-only feature for customers who maintain an active OneBank account for a while. It provides an advance to settle bills or make payments without delays, or any of the friction associated with traditional credit systems.

“This is not just about funds,” said Abubakar Suleiman, Chief Executive Officer of Sterling Bank. “It’s about freedom and dignity. It’s about backing our customers with the trust and tools to act boldly when life demands it.”

Suleiman emphasised that the new feature is not a product, it’s a logical shift in how the bank supports its customers.

“We’re building a financial ecosystem designed for momentum -for people with grit, urgency, and dreams too big to wait. If you’ve banked with us, you’ve earned our confidence. Now you’ll have our backing to match,” added Suleiman.

The introduction of AlwaysOn marks the next chapter in Sterling’s growing movement to create a fairer and more responsive financial system. It follows the Zero Transfer Fees initiative in April, which returned an estimated ₦13 billion to Nigerians by eliminating transfer charges across the OneBank platform. It also builds on Sterling’s Free Bus Ride initiative, which helped commuters get home from work for free during a time of intense economic pressure.

Together, these efforts reflect the bank’s bold, people-first approach to customer impact, now made possible by its adoption of SeaBaas, Nigeria’s first indigenous core banking platform.

“We’re not the kind of bank that stands on the sidelines while Nigerians hustle,” said Obinna Ukachukwu, Growth Executive for Retail and Consumer Banking. “We removed the fees that slowed them down. Now we’re giving Nigerians the financial freedom to seize opportunity when it shows up. We’re on the pitch with them.”

Sterling’s actions have sparked widespread public support and national recognition as they have continued to push the boundaries of what corporate citizenship can mean to everyday Nigerians.

Notable icons from various fields have canvassed their support and praised the bank’s stance in redefining financial services, inspiring other institutions to follow suit.

Nigerians are encouraged to apply to join the waitlist for the scheme when it goes live in later this month and ultimately, eligibility for up to N1M extra in relief advances.


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